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[PRNews] Already a Leader in High-Speed Internet, Charter Increases Speeds Again

post #1 of 32
Thread Starter 
Quote:
Charter Communications, Inc. (Nasdaq: CHTR) today increased Internet speeds for the company's residential and commercial customers again, at no cost to the customer. This is Charter's second free speed increase in the past year.
Effective today, the speed for Charter Internet Express is increasing from up to 8 megabits-per-second (Mbps) to up to 12Mbps and Charter Internet Plus speed is rising from up to 16Mbps to up to 18Mbps – a free enhancement for customers. Charter Business customers will also experience a free increase in Internet speeds: Pro40Mbps increases to Pro50Mbps and Pro75Mbps service advances to Pro100Mbps.
Full Article

No Netflix throttling/fees and now this?!? We already got a free upgrade in March, and we're getting another one! Charter continues to impress me with their quality internet service (their television service is another story, however). It's rare that I can say this, but I'm glad I have Charter!
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post #2 of 32
Comcast would never do this. In fact they would love to charge you more and give you less.
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post #3 of 32
Quote:
Originally Posted by culexor View Post
Full Article

No Netflix throttling/fees and now this?!? We already got a free upgrade in March, and we're getting another one! Charter continues to impress me with their quality internet service (their television service is another story, however). It's rare that I can say this, but I'm glad I have Charter!
if only we had ISPs like this in Canada...
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post #4 of 32
Quote:
Originally Posted by Shozzking View Post
if only we had ISPs like this in Canada...
They're not all sunshine and roses.

Honestly I'm surprised they're doing this, but then again they WERE on the verge of bankruptcy. Actually I think they DID go bankrupt.

So I guess they really didn't have much choice, other than give us more stuff. Because a few years ago they were at the bottom of customer satisfaction ratings pretty much unanimously, and were one of the most terrible ISP's ever.

Comcast and Roadrunner were much better companies from what I gather as little as 3-4 years ago.

Maybe Charter's turning around.
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post #5 of 32
I wished Charter was in Las Vegas :/
post #6 of 32
Thread Starter 
Quote:
Originally Posted by Ch13f121 View Post
They're not all sunshine and roses.

Honestly I'm surprised they're doing this, but then again they WERE on the verge of bankruptcy. Actually I think they DID go bankrupt.

So I guess they really didn't have much choice, other than give us more stuff. Because a few years ago they were at the bottom of customer satisfaction ratings pretty much unanimously, and were one of the most terrible ISP's ever.

Comcast and Roadrunner were much better companies from what I gather as little as 3-4 years ago.

Maybe Charter's turning around.
THIS.

Been a Charter customer for around 6 years. They were horrible until a year or two ago. HORRIBLE. But, it was either Charter or dial-up.

The customer service is better, but you have to get lucky. Sometimes you'll get a really helpful CSR, other times they are totally useless and treat you like an idiot. Asking for a supervisor usually does the trick, however. Overall, the customer service still leaves something to be desired, but it is getting better. The internet service has been superb, however.
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post #7 of 32
Charter is pretty good I did have a rocky start with them at first but everything is running smooth now. Glad they upgraded their speeds. And yeah their customer service does have some pretty rude/stupid people. Took a couple calls for me to actually get a nice person that knew how to help.
post #8 of 32
Quote:
Originally Posted by Ch13f121 View Post
They're not all sunshine and roses.

Honestly I'm surprised they're doing this, but then again they WERE on the verge of bankruptcy. Actually I think they DID go bankrupt.

So I guess they really didn't have much choice, other than give us more stuff. Because a few years ago they were at the bottom of customer satisfaction ratings pretty much unanimously, and were one of the most terrible ISP's ever.

Comcast and Roadrunner were much better companies from what I gather as little as 3-4 years ago.

Maybe Charter's turning around.
5 or 6 years ago we raced my friends road runner speed to my friends dial up and the dial up beat road runner by a over 30 seconds. Much longer then you think when loading a website. Recent years comcast has taken over where I live now and they now have the fastest around. However evil comcast is they have done one good thing. Another friend pays for 4 mb or so and gets over 30 according to speedtest.
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post #9 of 32
Great! Maybe I'll switch--

If anyone other than Cox ever puts a goddamn line down here.
post #10 of 32
Good for the people who own Charter, just hope they own up to it with good support.

Optimum Online support/service is absolutely horrible, couldn't ask for worse support. Oh well, at least I have unlimited bandwidth.
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