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Alex Vs MixMag - I was sold transcodes (Refunded and Happy :)) - Page 4

post #31 of 71
It could be the compression used to make the tune seem more snappy and exciting,
it kills the subs and ultrasonics if used without understanding.

Apparently thats getting more common these days to "pep up" lacklustre tracks.

never mind how much T.H.D. your amps and speakers put out,the source contains oh so much more!
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Lil Cutey
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post #32 of 71
Thread Starter 
PayPal dispute is now open. This was my complaint:

Quote:
I have tried to get in contact with customer services but as yet (over a week), I have not received any response. I emailed again, but still nothing. I have used the contact details provided on the page, but because they do not seem to work or I am being ignored. As such, I will now dispute the transaction.

I bought a copy of Deadmau5's album, "Get Scraped". I paid for the highest quality version (£12.99 for the WAV album), however, received files that were of very poor quality. Running spectral analysis of the tracks reveals that each one is akin to the quality of a poor MP3, simply dressed in a ".wav" wrapper. There are very obvious signs of compression with frequencies clearly cut off at 15khz, similar to a 128kb/s quality MP3.

I feel I have been conned into paying more money for what should be better quality, but instead have received very low quality tracks. When a copy of the album in WAV is double the price of the MP3, I feel MixMag have benefited by deception. I have been conned into paying more for something that is the same quality as a low bitrate MP3.

I wouldn't have minded as I understand accidents happen, but when I cannot even contact customer services to query the problem, it is hugely frustrating.

Under the Sales of Goods Act, I have not received goods of satisfactory quality and they fail to reach the standard that I would regard as satisfactory, taking into account the price. I wish to request a full refund.
It is now in the 20 day period where I can try and resolve the issue with MixMag. They either have to respond to me now, or ignore me and have PayPal automatically grant me a refund.

It's not just £12.99 now... it's the principle.
post #33 of 71
Quote:
Originally Posted by ellisbodds View Post
This is amongst the reasons I choose not to spend money on music.

Tut tut tut, 5 finger discount Ellis?

Quote:
Originally Posted by alex98uk View Post
Still nothing, giving them a few days. It was an email because that is the only contact details they provide...
I always make sure I have a physical address to send to.

Quote:
Originally Posted by FearSC549 View Post
Maybe Deadmau5 just suck at mixing.
No. Deadmau5 no sucky.

Quote:
Originally Posted by alex98uk View Post
PayPal dispute is now open. This was my complaint:



It is now in the 20 day period where I can try and resolve the issue with MixMag. They either have to respond to me now, or ignore me and have PayPal automatically grant me a refund.

It's not just £12.99 now... it's the principle.
Understandable. You gave a respectful amount of time, and also sent various e-mails. It is now time to take action, and using PayPal, you have used your arsenal of legal advice etc...
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Triggers broom
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post #34 of 71
Thread Starter 
Still, as of today, no response by MixMag through either email or PayPal dispute.
post #35 of 71
Shocking customer service.

Definitely no number you can call?
post #36 of 71
Thread Starter 
Well, I found one number, but it seems to be the service provider as opposed to MixMag. For now, i'm happy to let PayPal handle it.
post #37 of 71
Jumping in on this because I want to see the outcome (if there is one )

You're right about the album being hard to find, which makes what MixMag have done an even cheaper shot.
They've blatently done exactly as you've inferred, and it's nothing short of fraud. They're lucky you only want your £12.99 back

Anyway... subbed.
post #38 of 71
Thread Starter 
Quote:
Originally Posted by omega17 View Post
Jumping in on this because I want to see the outcome (if there is one
I can tell you now, i'm stubborn like a mule

At 15 I was sending Overclockers UK trading standards letters to get my £8 postage refund. I'm happy to play the law on my side. There will be an outcome!
post #39 of 71
Thread Starter 
For those not in the know, this is what I would expect from a FLAC/WAV (I ripped this direct from my CD).

Also, we are top of Google searches for "Mixmag scam". Good job.



Edited by 98uk - 2/15/11 at 2:41pm
post #40 of 71
Hope you get your money back bro, thats totally out of order what they are doing.

Also here is my ss of a mp3 320kb from itunes: (Excuse the jpg compression... i have poor interwebs)



Do you really find lossless that much better than mp3? I usually keep all my stuff at 192kb mp3 and i can play it through my beastly setup in my car sounding mint
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