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Dell Latitude E6400 build quality after about two years!

post #1 of 6
Thread Starter 
Hi, just wanted to share my frustration with you guys...
Okay about two years ago, I bought a Dell Latitude E6400, I made my decision based on the fame of the previous Dell Latitude models, and didn't have the money to get a newer thinkpad So I got the laptop from uklaptops.co.uk refurbished though, but it didn't have any signs of use when I got it, so I used for about half a year, and in that time period, the laptop itself managed to break a hole in the side of the screen, it wasn't a abuse from my side, as I take really good care of my hardware, also the "Oh so hyped up coating they use" began to wear up where my palm resten, paint got chipped away at the speaker area and the whole frame looks ugly because the paint is becoming glossy, and I have no way to explain why it does that So naturally I contacted uklaptops where I had bought it from, about the hole in the laptop, and they told me:

Hi Jacob

Thanks for the email
Unfortunalty this part is not covered by warranty as the item looks to be
damaged

However you can pick these parts up very cheaply £15 from ebay and fit them
yourself in a few minites

Kind regards

UK Laptops


So I began too look for the frame on ebay, I found many, but it looked like a hard time to change, also all the other damages on the laptop made me give up... So now this is where I am, I haven't contacted Dell about the problem, because they will probably ignore me, because I bought it refurbished with only the 1 year warranty at uklaptops, and I hate to look at the laptop right now, it looks like the screen will break of every time I open the lid

So what would you guys do?

Pics:














Regards
Jacob
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post #2 of 6
Looks like standard wear to me.
A lot of people don't realize how rough they actually handle their laptops..
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post #3 of 6
Thread Starter 
Quote:
Originally Posted by beers View Post
Looks like standard wear to me.
A lot of people don't realize how rough they actually handle their laptops..
I may agree that the wear on the paint is normal, but still not good for a business laptop! I've had the laptop in a Zero Shock III sleeve when I didn't use it, and it shouldn't just break as easy as it has! IMHO
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post #4 of 6
maybe they skimped on buying new parts to cover the scratches on the frame and just painted it
post #5 of 6
Thread Starter 
Quote:
Originally Posted by CrazzyRussian View Post
maybe they skimped on buying new parts to cover the scratches on the frame and just painted it
I don't know ):
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post #6 of 6
Okay I owned a Latitude E6500, I can easily say that is NOT standard wear.
That looks like exactly like abuse on the LCD bezel, maybe from trying to take it out/putting it back in so much without proper method.

The palm rest is from sweaty palms (wash your hands, because I can assure you no amount of protective finish will protect a laptop from sweaty palms, and hours of use).
Forgot, the speaker paint chipping is common for the E6400/E6500. the paint finish is not very durable on the speaker grills, however I am not sure how you can chip the paint without having to put something on top of the speaker grills like your hands.

Personally I just see a misused notebook.
Edited by AsAnAtheist - 2/7/11 at 3:36pm
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