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Nvidia apologizes for erasing my game from my Steam Library - Page 2  

post #11 of 46
Quote:
Originally Posted by Stealth Pyros View Post
Pretty wrong imo. If you screwed up, eat the mistake, take the hit. Best Buy misprints ads all the time (MW2 @ $30 days after release?) and they pretty much have to honor them. Even if a store puts a sign out front that says "We apologize, but there was a misprint, MW2 is $60 not $30," they can be sued for false advertising if someone really wants to fight for it.
Come on, every KNEW this was a mistake. People are so greedy and dumb I can't believe we've lasted this long.
     
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post #12 of 46
Quote:
Originally Posted by Horsemama1956 View Post
Come on, every KNEW this was a mistake. People are so greedy and dumb I can't believe we've lasted this long.
lol so now its our fault???
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post #13 of 46
Quote:
Originally Posted by Horsemama1956 View Post
Come on, every KNEW this was a mistake. People are so greedy and dumb I can't believe we've lasted this long.
I'm not arguing that it was a mistake. I didn't even know about this until now. I'm just saying that regardless of being a misprint, they should just take the hit. The promotion was not intended to be "publicized" meaning a select few WERE included for such a promotion. Screw up, suffer the consequences.
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post #14 of 46
Quote:
Originally Posted by Blue Destroyer View Post
people think its no big deal because it was a digital download. IF Nvidia had sent the full retail disc, with cd key inside, and showed up at your door demanding it back saying it was an accident people would be pissed. BUT because it was only a digital download, its cool. What you just dont get, ITS THE SAME DAM THING!!!
Unfortunately, it isn't.
This is one of the advantages of purchasing retail, from a reputable seller. If you have an issue, you can simply return merchandise for a full refund. This is why a steam account isn't worth anything, while a pile of cd/dvd's has actual cash value and can be bought, sold traded. edit (unless they're steam games!!! That's why we avoid them....
According to nvidia's own websight, "all sales are final". This obviously doesn't apply when they screw up, just applies to a customer who may have found a better deal somewhere else, and wants to cancel the order.
In any event, digitalriver, (better known as "nvidia game sales dept" did put the game on sale for $10. I'm guessing this was to try to make up for their screw up. $10 for a quality game is a bargain, and while not free, does support the developers and is quite cheep.
Edited by Jayce1971 - 2/7/11 at 9:59am
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post #15 of 46
Quote:
Originally Posted by Razultull View Post
Just got this email in the morning


--------------------------------------
Dear Customer,

Thank you for your recent visit to the NVIDIA Online Store.

We apologize for any inconvenience, however the free order you placed for Metro 2033 was based on an invalid promotion that was never intended to be
publicized. All orders placed under this promotion have been cancelled and activation keys have been deactivated.

Thank you for your understanding in this matter.

Sincerely,
NVIDIA Online Store
Customer Service
Hey Nvidia didnt erase your game Steam done that for a reason.
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post #16 of 46
Just tell them that you don't understand and you want your free key back.
    
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post #17 of 46
Quote:
Originally Posted by topdog5252 View Post
Hey Nvidia didnt erase your game Steam done that for a reason.
THIS^
I'm tellin' you, steam is satan in disguise.
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post #18 of 46
Nvidia is a good company

but they are Penny Savages and will pretty much milk you for every dime they can get. So be careful in the future.
Edited by HomeDepoSniper - 2/7/11 at 10:07am
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post #19 of 46
Did you pay any money at all? If so this is covered under agency law. If you did not change any terms and accepted the offer, nvidia is liable for the offer, intended or not.

If you got this for free, sorry.
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post #20 of 46
Quote:
Originally Posted by Gabe63 View Post
Did you pay any money at all? If so this is covered under agency law. If you did not change any terms and accepted the offer, nvidia is liable for the offer, intended or not.

If you got this for free, sorry.
The problem here is, if it was really a mistake, someone would have caught it before they sent the approval emails with the cd key and links to download. Once they did send the approval and cd key, THE CD KEY IS LEGALLY OURS AND THEY HAVE NO LEGAL BASE TO DE-ACTIVATE THE CD KEY. its pretty simple.
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