RE: I work at a BJ's Wholesale club which sells floor model tv's to employees for 30% off.
1: As a employee- you have info most do not have on buying a floor model- One biggie is how LONG display has been a display... another is how they are power cycled ON and OFF each day- or if static images are being displayed for long periods.
(Not important on LCD vs CRT's of days gone past- (or Plasmas)ject to burn-in....DLP's, Dila's etc RPTV's with High-Pressure lamps and light engines which do not like being turned off without sub a proper cooling cycle.)
2: There is something to be said for floor models if they make it past 30-days being problem free- BUT unless there is a BIG difference in price - BUY NEW.
(TV's these days don't last 20 years like CRT's of days gone by do- additionally they are expensive to repair- Parts aren't cheap)
FYI: With the size and weight of HDTV these days- It's NOT a major chore to return a problematic set to the store as it was when sets weighed 350 lbs!!!
(BTW=Refurbs are a crap shoot- Even if the factory does the refurbs- read below)
3: Warranty- Some mfgs have wording in their warranty abut floor models not being covered...
4: Some extended warranty companies- Same- Check to see if they cover floor models.
5: Buy with AMEX, etc -(FULL PURCHASE PRICE)- that gives you a extra year of warranty.
********************Success with getting Floor models repaired:
I've had several floor model HDTV's over the past 10? years.Toshiba 55"HDTV= Floor model-bought DOA..
(Total time spent to get a working tv? about 100hrs-... and 9 months! and (4) sets/ units!!!!)
(Set #1) Was jerked around on parts availability for around 4-5 months.. It was only by calling the Toshiba Executive offices directly
the part (Digital Convergence board) was "found".
(I had at one time had the log-in info service center #1 was using to check various suppliers on availability of the part- was always showing part was out there=ETA 2-weeks but no-one had any)
Digital Convergence board arrived (to the hack of a service center) next day via FedEx- 15 days later received Set #1 back from "repair" with major convergence issues... It died totally within 2 hrs run time.
(This caused a bunch of back and forth calls to Toshiba- Toshiba at one time wanting to give back money paid- Which was not acceptable to me as replacement cost would be 3 times that.)
The HEAD of Customer service.. agreed to replace with a current (+ specific) model-
(Set #2) Wrong unit was shipped via TRUCK.
Movers pulled it out of box- while doing so SCREEN came OFF:eek:...
(Someone had not reinstalled the screws which held the screen on! (refurb)
While the screen was OFF- I noticed the first surface mirror and lenses had big greasily hand /finger prints all over them- which is not cool on a RPTV as the acids in the oils of fingerprints will degrade same.
Regarding finger prints on the first surface mirror and lenses- 3 of the 4 sets had such!..
While waiting for the "next" unit (Set#3) I burned it in and calibrated that set - Whoever got that set back got a nice one.
(Set #3- via Air Fright) Along here somewhere was a another unit shipped which died after only a few days- I pulled all the access covers off the set /speaker grills before having the set "serviced".... When I got it back set had major problems..(IIRC digital convergence board AGAIN- on a totally different set/model) . In additional the wiring , the High Voltage wires were NOT in the plastic standoffs
. all wiring was just "thrown" into the set with the High Voltage (30,000 volts?+/-) "laying" on the main board /various components...
(To me a major FIRE HAZARD- I can see a year of so down the road a short causing a FIRE.)
Another service center inspected unit and said:
A: They really didn't want to straighten out Service center #1's hack job.
B: Gave a quote of $400+ to fix Service center #1's handywork.
This was fine with me-
Set # 4 Toshiba denied repairing unit #3... Shipped out Set #4.
Set #4 via Air Freight was "ok".... Unit functional- as agreed upon. Worked fine- Sold several years later:cool:Total time: about 100 hrs of my time- and 9 MONTHS to get a WORKING TV.
(4) sets, shipping via truck for 2, shipping for (2) sets via Air Freight @ $327 on one air-bill I saw..
Toshiba would have come out cheaper to cut me a check to purchase a replacement unit locally...
FYI: In addition to the delays I was told to KEEP ALL PACKING MATERIALS- So imagine having 2 big screen TV's in a small living room at times - with boxes/packing material for several months at a time... Pisser being when they finally picked up sets to be returned the guys just threw (literally) the sets in back of a truck minus box/packing materials...
One last thing- ALL sets were damaged in one form or another- SET #1 the idiot (after I helped him load it at Sams) strapping it down too tightly and it busted the main housing...
Other sets- All except #4 were damaged via rolling them from truck to front door 20 feet.
(RPTV's were about 300lbs+ during this time period with housing made out of pressboard.)
NOTE: SET #2, #3 with the big greasily finger/palm prints on first surface mirror and lenses with the screen coming off unit 3 were direct from Toshiba- "Factory refurbs".
Set #4 I believe was "new". (IIRC)********************
Next unit bought as a Floor model was a DOA /non-working JVC 61".
(1) phone call to JVC got a replacement lamp.. Lamp arrived next day IIRC
Time spent on phone=10 minutes
Replace lamp =5minutes.Edited by WeAreNotAlone - 2/27/11 at 2:39am