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faulty mobo wont rma?

post #1 of 11
Thread Starter 
Hi,

I purchased an Asus M4A88t V evo last week and put it in case along with the components from my sig rig. Several BSOD's and random freezing from the start. For a couple of days so I put my old mobo back with its components, works fine no probs.

Earlier today I phoned to get an RMA saying I wanted a refund. They asked (Ebuyer) if I had QVL ram in and I said not that iam aware as far as im concerned I have working ram in from Corsair that is Guaranteed to work on ANY AMD OR INTEL DUAL OR TRI CHANNEL platform http://www.corsair.com/cmv4gx3m1a1333c9.html

They say if its not on the QVL and they put some in from that list and it works they will send the mobo back to me and charge me postage etc.

Im fuming, I told them they shouldnt bloody sell ram then that states a Guaranteed compatibility....and I will be in touch with trading standards tomorrow.

Any views on this please?

Thanks
Edited by moonmanas - 2/7/11 at 4:09pm
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post #2 of 11
Well, do you know anyone that has some RAM that's on the QVL that you can try?
    
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post #3 of 11
Sounds like a load of rubbish. Try to reason, maybe threaten a small claims court and see how their view changes.

You could always just RMA to Asus themselves, too.
    
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post #4 of 11
Wow this is total bogus and unacceptable business practice. I would call them one more time and ask to speak with a manager. If it is not resolved to your satisfaction, i would call your CC and ask for a chargeback. What is the name of the e-retailer?
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post #5 of 11
While memory outside of QVL will work, it really is helpful if you can find some to try.

I had a Crosshair IV and my Super Talents wouldn't work with it. I had a friend send me a stick to try and it worked perfectly.
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post #6 of 11
They just make up the qvl list. The guys at mushkin told me.
post #7 of 11
Thread Starter 
Thanks all...trading standards and fun tomorrow....
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TheFlyer
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post #8 of 11
Quote:
Originally Posted by Poisoner View Post
They just make up the qvl list. The guys at mushkin told me.
The QVL is most likely based on SPD, meaning they don't have to individually test each stick.
Bench Stuffs
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ITX Daily Driver
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For Sale: 6GHz+ 980X
$225 (USD) or best offer
CPUCPUCPUCPU
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CPUCPUCPUCPU
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E4300 Asus Rampage Extreme / P5E3 Deluxe / Gigabyte X... MSI GTX 275 Lightning MSI HD 7970 Lightning 
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Asus GTX 285 Matrix Platinum MSI HD 5870 Lightning EVGA GTX 980 TI Classified K|ngp|n Edition MSI GTX 580 Lightning 
RAMRAMRAMRAM
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE G.Skill Trident 2000 9-9-9 PSC 
Hard DriveHard DriveHard DriveCooling
Kingston SSD Now! 128GB Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... 
OSOSOSKeyboard
W7 Pro x64 SP1 Windows XP x86 SP3 W8.1 Ducky Shine 3, Cherry Brown Switches 
PowerCaseMouseMouse Pad
Corsair AX1200 Dimastech Easy V2.5! <3 Logitech G5 Battlefield 2142 Edition Puretrak Stealth 
  hide details  
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Bench Stuffs
(32 items)
 
ITX Daily Driver
(11 items)
 
For Sale: 6GHz+ 980X
$225 (USD) or best offer
CPUCPUCPUCPU
Intel Core i7 920 Intel Xeon W3520 Intel Core i7 4770K Intel Core 2 Duo E8500 
CPUCPUCPUCPU
Intel Pentium G3258 Intel QX9650 AMD FX 4300 Intel E2140 
CPUMotherboardGraphicsGraphics
E4300 Asus Rampage Extreme / P5E3 Deluxe / Gigabyte X... MSI GTX 275 Lightning MSI HD 7970 Lightning 
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Asus GTX 285 Matrix Platinum MSI HD 5870 Lightning EVGA GTX 980 TI Classified K|ngp|n Edition MSI GTX 580 Lightning 
RAMRAMRAMRAM
Corsair Dominator Platinum 2666 10-12-12 Samsung Corsair Dominator GT 2000 7-8-7 Hypers Kingston HyperX 2000 9-9-9 BBSE G.Skill Trident 2000 9-9-9 PSC 
Hard DriveHard DriveHard DriveCooling
Kingston SSD Now! 128GB Patriot Torqx 2 32GB Seagate 80GB XPSC Rasa + EK VGA + HWLabs Black Ice GTX 360 +... 
OSOSOSKeyboard
W7 Pro x64 SP1 Windows XP x86 SP3 W8.1 Ducky Shine 3, Cherry Brown Switches 
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post #9 of 11
Have you tried the sticks individually to see if the rig posts?
post #10 of 11
Quote:
Originally Posted by moonmanas View Post
They say if its not on the QVL and they put some in from that list and it works they will send the mobo back to me and charge me postage etc.

Im fuming, I told them they shouldnt bloody sell ram then that states a Guaranteed compatibility....and I will be in touch with trading standards tomorrow.

Any views on this please?

Thanks
Check if your state has a "Bureau of Consumer Protection" (or similar). PA has one; I threatened to lodge a complaint against Ebay for taking the side of a frauder against me. I was shocked; Ebay backed down immediately.

Had I filed a complaint, Ebay would have been legally compelled to defend in writing their actions and policies.

http://www.attorneygeneral.gov/consumers.aspx?id=255
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