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[Anandtech] ASUS & MSI Announce 6-series Motherboard Replacement Programs

post #1 of 9
Thread Starter 
Anandtech link: http://www.anandtech.com/show/4154/a...ement-programs

Official ASUS link: http://service.asus.com/notice/RMAProcess.aspx

Official MSI link: http://service.msicomputer.com/msi_u...b_support.aspx

For ASUS
Quote:
1.Free product replacement

US and Canadian Customers: If you would like to have ASUS resolve this issue, free replacement service and 2-way standard shipping will be provided by ASUS. An equivalent/new product will be provided to the customer as part of this program and warranty renewal at the time of replacement*.

To return your affected product(s) for replacement please follow the steps here.

Three different return options will be offered upon the issuance and approval of the RMA as part of this return program.
1.ASUS will provide a cross-ship option that offers the customer the least amount of system downtime. Upon the receipt of a valid credit card number and approval, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the replacement product. The replacement product will be shipped to the customer and a prepaid label for return of the existing product will be provided. Upon return of the defective product and verification against the RMA, the temporary charge hold on the customer’s credit card will be lifted.
2.ASUS will provide an advanced tracking option that expedites the delivery of the replacement product compared to our standard return process. A prepaid label for return of the existing product will be provided by ASUS. A valid credit card number is required for this process. Upon notification that the defective product is marked as “In-Transit†at the carrier, ASUS will ship the replacement product to the customer. If the returned product does not match the RMA, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the product until resolution of the RMA, at which time the hold will be removed or the credit card charged for the MSRP value of the product.
3.ASUS will provide a standard shipping option. A prepaid label for return of the existing product will be provided by ASUS. Upon return of the product to ASUS and after verification of the product against the RMA, a replacement product will be shipped to the customer.
For MSI
Quote:
MSI also provides free shipping and has committed to 3-day shipping both ways. You’ll get a pre-paid UPS label, send your board off, and get your new board via UPS 3-day as well. Update: MSI says it has added an advance RMA option as well. MSI places a time limit on the exchange program: you must register your motherboard or MSI system by April 30, 2011.

About time....
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post #2 of 9
Very well done Intel.... They spent enough to really cover the cost of thier mistake.

These companies are probably making a little profit on the RMAs... (but they are losing on current sales).
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post #3 of 9
Cross shipping FTW!!!! This is great news. No down time.
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post #4 of 9
Thread Starter 
I'm glad the customers don't have to pay a dime for this replacement program. Has there been an estimate or date when ASUS will be able to begin this cross-shipment process?
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post #5 of 9
Quote:
Originally Posted by xz3rorom3o View Post
I'm glad the customers don't have to pay a dime for this replacement program. Has there been an estimate or date when ASUS will be able to begin this cross-shipment process?
April or May.
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post #6 of 9
Nice
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Sandisk Extreme Pro 480GB Corsair H100i V2 - w/ML120 Pro Fans Windows 10 Home 64 Bit Acer Z35P 1440P G-Sync 
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post #7 of 9
We'll get a new board or an old board that's fixed and sent to us?
Edited by Kalak - 2/9/11 at 8:18am
post #8 of 9
It's good to see we can deal directly with ASUS/MSI instead of how some would have to deal with the retailer and maybe have to wait even longer for them to get enough in stock.

On the Asus website they have all the boards expect mine.....
Edit, nvm it was under the workstation section.
Edited by Tennobanzai - 2/10/11 at 9:42am
post #9 of 9
Very well done, i hope they start getting new boards in by april.
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