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Damaged Thermalright Silver Arrow - Page 2

post #11 of 23
The base of the SA is huge, cpu will not even get close to that edge.

=zero loss in permformance.
    
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post #12 of 23
Honestly I'd rma it just due to the fact of it shouldn't be there.
post #13 of 23
Quote:
Originally Posted by VanillaCena View Post
I don't mind RMAing it. I currently do not have my mobo to test it with. The only gripe I have with RMAing with Directron is that I have to pay for shipping

I guess I'll keep it until I get my mobo back (hopefully before this weekend) and test it out. It makes sense that there should be no performance hit, as it is on the edge. But for the amount this cooler costs I should expect better manufacturing then this.

Thank you all for your input
That sucks that you have to pay for the shipping cost. You could contact Thermalright and see what they can do for you.
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post #14 of 23
Quote:
Originally Posted by Raiden911 View Post
That sucks that you have to pay for the shipping cost. You could contact Thermalright and see what they can do for you.
That's what I would do. I'd hate it if mine came damaged like that.
post #15 of 23
Quote:
Originally Posted by Raiden911 View Post
That sucks that you have to pay for the shipping cost. You could contact Thermalright and see what they can do for you.
You know what is funny is I ordered a different heatsink a Corsair A50 & it came with a broken AMD mount. so after calling tech support many many times trying to find a resolve they let me keep the A50 & sent me a brand new A70 free of charge.

that is customer service right there. they also didnt even ask for proof at all. Just a we are sorry and shipped me one the same day with tracking
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post #16 of 23
yeah hear a lot of great support from corsair, I remember reading on corsair forums, some guy had leak on his h50 and pretty much killed his whole mobo and gpu and corsair replaced everything that was damaged due to leak
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post #17 of 23
This....
Quote:
Originally Posted by tw33k View Post
That's what I would do. I'd hate it if mine came damaged like that.
tw33k is completely right! what If I spent $80/$100 on the crappy defective CPU like this, I would exchange it asap.
Edited by GAMERIG - 2/9/11 at 6:40pm
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post #18 of 23
Why bother? It will have no affect on performance at all and you will never see it once mounted. RMA will cost you time and/or money for zero gain.
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Once again...
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post #19 of 23
Just call who ever you bought the silver arrow from and get an RMA. Even though the area wont affect performance it still has a flaw why would one want to keep a flawed item? I mean these arrows cost $80 i would want it to be perfect.
post #20 of 23
Well part of me wants the principle of the matter to be that the item should come in replaced. It came with a defect and it's only right that it gets sent back for a fully working replacement.

Another part of me agrees that if it doesn't even make contact with the CPU due to it's large surface area, why bother? Just treat like a HDT based cooler and put extra thermal paste onto the scratched up area as if it were a gaping surface if it does somehow make contact with the CPU.

Quite a conundrum
Edited by yoshi245 - 2/9/11 at 7:03pm
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