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MSI I am dissapoint UPDATE MSI refusing to send me back a card

post #1 of 143
Thread Starter 
First time buying an MSI product and I regret my decision. The first 6870 I bought is a fail and it gets 80-90 degrees on the Twin Frozr II no overclock, so I send it in to RMA two weeks later I get an email back.

We apologize for any inconvenience, but we are currently out of stock of suitable or comparable replacements for your unit(s). In this case we will need to provide you with a refund based on the market value of $205.00. Will you accept this refund?

Seriously MSI? I had the card for less than a month and they want to take 64.99 dollars off my market value refund? The card is still 269.99 on Newegg. I asked them to either send me one of the new Hawk cards which are cheaper of send me another Twin Frozr II. I didn't accept the refund I feel that this is very unfair and that they are cheating me. There is one 6870 in my system that has been waiting for another one for so long. I have not seen the glory of Xfire 6870's and I'm afraid I may never see it.

So what do you think of MSI's response of this? Unfair? Or just?


TL;DR

Sent MSI a faulty card in warranty and they are refusing to send me a card or give me full retail value back.


UPDATE: On page 4.
Edited by Wubble - 2/11/11 at 7:15am
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post #2 of 143
Oh, hell no... i dont know what temps they are supposed to run at but regardless of that, they are pretty much asking you to light $60 on fire.
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post #3 of 143
i would go balastic , i just bought the card mate u wanna refund me with $50 less ? pfft id take further action .. That goes to show customers to msi mean nothing .
    
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post #4 of 143
Thread Starter 
Quote:
Originally Posted by mykah89 View Post
Oh, hell no... i dont know what temps they are supposed to run at but regardless of that, they are pretty much asking you to light $60 on fire.
I bought another one and this one runs overclocked 1030/1150 on 60% fan speed maximum 50-60 degrees in games and 60-70 under load.
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post #5 of 143
Wow man I am sorry, do not take the refund make them give u another card or something! MSI has been under fire here lately bc of their crap customer service.
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post #6 of 143
Another reason why I stay away from MSI.

Although the fact that eVGA gave me hell over 2 screws for the High Airflow Bracket got me pissed. Had to jump through hoops taking humongous pictures of 2 cent screws so that they could see that they were indeed stripped and that I wasn't trying to get 2 free screws. -_-

Might give ASUS a try next time.
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post #7 of 143
Quote:
Originally Posted by blackbalt89 View Post
Another reason why I stay away from MSI.

Although the fact that eVGA gave me hell over 2 screws for the High Airflow Bracket got me pissed. Had to jump through hoops taking humongous pictures of 2 cent screws so that they could see that they were indeed stripped and that I wasn't trying to get 2 free screws. -_-

Might give ASUS a try next time.
Do it.

I have only gotten great customer service from Asus.
    
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post #8 of 143
Thread Starter 
Quote:
Originally Posted by blackbalt89 View Post
Another reason why I stay away from MSI.

Although the fact that eVGA gave me hell over 2 screws for the High Airflow Bracket got me pissed. Had to jump through hoops taking humongous pictures of 2 cent screws so that they could see that they were indeed stripped and that I wasn't trying to get 2 free screws. -_-

Might give ASUS a try next time.
If they don't go through with this then that's it I won't recommend MSI to the people that I help PC's with and I'll probably sell the 6870 I have currently and get an ASUS GTX 570.

Screw them if this happens, I always think that these guys are huge they have so much money, sure they don't care who I am but what about now?

More bad rep for them now think about it 10, 20, 30 people won't buy their products now. Maybe more, I know I will never recommend it unless we find an agreement together.

Plus their product will get less popular here on overclock.net because of all the bad reviews they're getting.

That's why I always think if I was MSI. Sure I may lose fifty dollars by giving this guy a new 6870 but I will lose more if I don't and he spreads the word.

I know most people would just keep it to themselves but here is a whole community of people that look for new graphics cards and they are now not going to be to interested in MSI because if something goes wrong they will get screwed.
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post #9 of 143
Quote:
Originally Posted by Somenamehere View Post
Do it.

I have only gotten great customer service from Asus.
Kepler Asus cards? Hell yeah!
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post #10 of 143
Tell them the real price of a 6870, and how much you paid for it. If they don't agree, tell them to give you a new 6870 or better card. If they still don't agree, recheck their ToS to see if you can take legal actions.
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