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MSI I am dissapoint UPDATE MSI refusing to send me back a card - Page 4

post #31 of 143
Quote:
Originally Posted by Redwoodz View Post
This would not have happened if you would have followed the retailer's and manufacturer's directions.You would already have a new 6870-which Newegg still has in stock.They probably figure you are just trying to get a new TwinFrozr III or something.Manufacturer's usually do not pay shipping costs,nor do they pay retail.Your other $50 went to Newegg,MSI didn't get it,now you want MSI to pay more than what they got for it.If you had went through Newegg,you would have gotten a complete new card-no charge.
Well he is, after all, simply asking for a card of equal power back from them.

The fact that they offer a warranty but don't hold stock to honor the warranty is a VERY bad business practice. Otherwise the warranty should state "if we're out of stock, we'll pay you the fair market value for us; that value, however won't be the same market value to you, since we make these things for much cheaper".
    
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post #32 of 143
Which 'Market'?

Retail or wholesale?

As I read it, all the OP wanted was the same card, not an upgrade or anything. If MSI cannot provide it, they should offer an upgrade.

I was considering buying a new MSI card, but after reading this, not so much.
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post #33 of 143
Op i am disappoint... Instead of everyone quickly blaming MSI lets look at the problem first. 70-80c is really not that hot for a graphics card under load. Maybe it just needed a new application of trim? There is also a reason why most reference dual slot cards stick to a blower type design because they work better in sli/crossfire. Maybe the card in question couldn't get enough airflow with the other card in there or the case has bad airflow. 6870's are not know to be the coolest running cards...
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post #34 of 143
Quote:
Originally Posted by louze001 View Post
Op i am disappoint... Instead of everyone quickly blaming MSI lets look at the problem first. 70-80c is really not that hot for a graphics card under load. Maybe it just needed a new application of trim? There is also a reason why most reference dual slot cards stick to a blower type design because they work better in sli/crossfire. Maybe the card in question couldn't get enough airflow with the other card in there or the case has bad airflow. 6870's are not know to be the coolest running cards...
whoah, quad sli 460's? how do they fair for ya?
    
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post #35 of 143
Quote:
Originally Posted by louze001 View Post
Op i am disappoint... Instead of everyone quickly blaming MSI lets look at the problem first. 70-80c is really not that hot for a graphics card under load. Maybe it just needed a new application of trim? There is also a reason why most reference dual slot cards stick to a blower type design because they work better in sli/crossfire. Maybe the card in question couldn't get enough airflow with the other card in there or the case has bad airflow. 6870's are not know to be the coolest running cards...
MSI already accepted his RMA request so obviously they thought it was a big enough problem to warrant a replacement. The problem is with what happened after they accepted. None of this is his fault.
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post #36 of 143
Thanks for the heads up i will be avoiding MSI

why should he strip the card down and apply new tim?? Hell i wouldn't you shouldn't have too!
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post #37 of 143
Thread Starter 
Quote:
Originally Posted by louze001 View Post
Op i am disappoint... Instead of everyone quickly blaming MSI lets look at the problem first. 70-80c is really not that hot for a graphics card under load. Maybe it just needed a new application of trim? There is also a reason why most reference dual slot cards stick to a blower type design because they work better in sli/crossfire. Maybe the card in question couldn't get enough airflow with the other card in there or the case has bad airflow. 6870's are not know to be the coolest running cards...
It was a Twin Frozr II.

I bought two the one I have in my computer runs 50-65 degrees max with an overclock. Also the airflow is great my cable management is fine and I have a HAF 932 with all fans at max blowing in.
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post #38 of 143
Thread Starter 
UPDATE:

Here's the reply I got pretty much saying that they are refusing to give me a graphics card

Hello Wubble,

We would send out a refund check to you, but you will not get a video card back. Please let us know if you are okay with this refund. If not please let us know as well so we may take the proper actions towards a solution. Thank you!
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post #39 of 143
wow.
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post #40 of 143
Tell them you want a FULL REFUND. I don't understand why you get jipped out of 60$ because of this issue?
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