Overclock.net › Forums › Graphics Cards › AMD/ATI › MSI I am dissapoint UPDATE MSI refusing to send me back a card
New Posts  All Forums:Forum Nav:

MSI I am dissapoint UPDATE MSI refusing to send me back a card - Page 7

post #61 of 143
Quote:
Originally Posted by Somenamehere View Post
Do it.

I have only gotten great customer service from Asus.
STAY AWAY FROM ASUS IF CUSTOMER SERVICE IS WHAT YOU'RE LOOKING FOR. Just read my sig link. *sighs*
    
CPUMotherboardGraphicsRAM
Evo VIII 475whp/405tq NONE BATTLEFIELD UNTIL 
Hard DrivePowerCase
COMES OUT!!!!! 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Evo VIII 475whp/405tq NONE BATTLEFIELD UNTIL 
Hard DrivePowerCase
COMES OUT!!!!! 
  hide details  
Reply
post #62 of 143
returning it to newegg might have been better , though it is msi's product there life is on the line here they cant just sell crap products and refuse a replacement if its faulty ... how does that make msi look ? regardless of returning it to newegg or not if u were in his position u wuld be pissed!!

because the card is supposed to be brand new , theres ur guarentee of having a perfectly working card u dont expect to pull something out of the box with a twin frozr II to get 90c .. thats not part of the deal he may aswel got a non reference version and got the same temps.
    
CPUMotherboardGraphicsRAM
Intel i5 7600k @ 5Ghz, 1.312v Asus Prime Z270-AR msi GTX 1080 32GB Corsair Vengeance DDR4 3Ghz 
Hard DriveCoolingOSMonitor
Transcend SSD220S 120GB  Corsair H80i V2 Windows 10 Pro 64bit AOC AG322FCX 32" Curved LED 144hz 1920x1080 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Antec Quattro 1000w Thermaltake Versa N27 msi Gaming series 
Mouse PadAudio
Razer Goliathus Steelseries Siberia V2  
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i5 7600k @ 5Ghz, 1.312v Asus Prime Z270-AR msi GTX 1080 32GB Corsair Vengeance DDR4 3Ghz 
Hard DriveCoolingOSMonitor
Transcend SSD220S 120GB  Corsair H80i V2 Windows 10 Pro 64bit AOC AG322FCX 32" Curved LED 144hz 1920x1080 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Antec Quattro 1000w Thermaltake Versa N27 msi Gaming series 
Mouse PadAudio
Razer Goliathus Steelseries Siberia V2  
  hide details  
Reply
post #63 of 143
Show them who's the boss, OP.
Demand your full retail value refund - shipping. They didn't even provide a logic answer (herp we won't return it derp),.

That's ridiculous.
Tu Naherma
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 Gigabyte X58A-UD3R rev 2 Sapphire 5850 v2 @930/1200 2x2GB Mushkin Redline 1600 7-7-7-18 
Hard DriveCoolingMonitorKeyboard
OCZ Vertex 3 Prolimatech megashadow Dell s2209w generic crap atm 
PowerCaseMouseMouse Pad
PC Power & Cooling 750W Lancool PC-K62 Razer Deathadder Steelseries 4HD 
  hide details  
Reply
Tu Naherma
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 Gigabyte X58A-UD3R rev 2 Sapphire 5850 v2 @930/1200 2x2GB Mushkin Redline 1600 7-7-7-18 
Hard DriveCoolingMonitorKeyboard
OCZ Vertex 3 Prolimatech megashadow Dell s2209w generic crap atm 
PowerCaseMouseMouse Pad
PC Power & Cooling 750W Lancool PC-K62 Razer Deathadder Steelseries 4HD 
  hide details  
Reply
post #64 of 143
Thread Starter 
Quote:
Originally Posted by theonedub View Post
I'd like to see exactly what you were emailing the RMA dept @ MSI.
Ok

First email they sent me.

Red=MSI
Blue= Me

We apologize for any inconvenience, but we are currently out of stock of suitable or comparable replacements for your unit(s). In this case we will need to provide you with a refund based on the market value of $205.00. Will you accept this refund?

I replied

If I do not accept do I get nothing back? This is my first MSI product and it comes with an RMA and I wait two weeks to find out that the product I have had for less than a month is out of stock and you are willing to pay me a portion of what I payed for it? I may have made a mistake. Will you be willing to send me one of the 6870 Hawk edition or another Twin Frozr II cards? If so then that would be pleasant.

So I was being reasonable right? Not cussing or acting immature.

What I get sent back

Hello Wubble,

We would send out a refund check to you, but you will not get a video card back. Please let us know if you are okay with this refund. If not please let us know as well so we may take the proper actions towards a solution. Thank you!


And what I sent them

I would like a 6870 Twin Frozr II edition or higher, or I would want a full refund of 269.99.

Pretty much stating what I want so I didn't do anything unreasonable to make them mad or anything seems like it's just unfair.
Gold Digger
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-3570k Asus P8Z77-V PRO EVGA GTX 580 SC (950/1900/2100) Corsair Dominator 8GB 
Hard DriveOSMonitorKeyboard
Samsung 1TB F3 + Intel X25-M G2 80 GB Windows 7 64-Bit 27" Achieva Shimian 2560x1440 Das Model S Professional 
PowerCaseMouse
Seasonic X-750 HAF 932 Logitech G5 
  hide details  
Reply
Gold Digger
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-3570k Asus P8Z77-V PRO EVGA GTX 580 SC (950/1900/2100) Corsair Dominator 8GB 
Hard DriveOSMonitorKeyboard
Samsung 1TB F3 + Intel X25-M G2 80 GB Windows 7 64-Bit 27" Achieva Shimian 2560x1440 Das Model S Professional 
PowerCaseMouse
Seasonic X-750 HAF 932 Logitech G5 
  hide details  
Reply
post #65 of 143
Thread Starter 
Quote:
Originally Posted by Xristo View Post
returning it to newegg might have been better , though it is msi's product there life is on the line here they cant just sell crap products and refuse a replacement if its faulty ... how does that make msi look ? regardless of returning it to newegg or not if u were in his position u wuld be pissed!!

because the card is supposed to be brand new , theres ur guarentee of having a perfectly working card u dont expect to pull something out of the box with a twin frozr II to get 90c .. thats not part of the deal he may aswel got a non reference version and got the same temps.
I never RMA'd a card before so I just thought that I would send it to MSI to get an RMA. Didn't know that there was a difference if I sent it to Newegg or MSI.
Gold Digger
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-3570k Asus P8Z77-V PRO EVGA GTX 580 SC (950/1900/2100) Corsair Dominator 8GB 
Hard DriveOSMonitorKeyboard
Samsung 1TB F3 + Intel X25-M G2 80 GB Windows 7 64-Bit 27" Achieva Shimian 2560x1440 Das Model S Professional 
PowerCaseMouse
Seasonic X-750 HAF 932 Logitech G5 
  hide details  
Reply
Gold Digger
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-3570k Asus P8Z77-V PRO EVGA GTX 580 SC (950/1900/2100) Corsair Dominator 8GB 
Hard DriveOSMonitorKeyboard
Samsung 1TB F3 + Intel X25-M G2 80 GB Windows 7 64-Bit 27" Achieva Shimian 2560x1440 Das Model S Professional 
PowerCaseMouse
Seasonic X-750 HAF 932 Logitech G5 
  hide details  
Reply
post #66 of 143
Quote:
Originally Posted by Xristo View Post
returning it to newegg might have been better , though it is msi's product there life is on the line here they cant just sell crap products and refuse a replacement if its faulty ... how does that make msi look ? regardless of returning it to newegg or not if u were in his position u wuld be pissed!!
Well, they haven't completely refused to replace it yet.

"Hello Wubble,

We would send out a refund check to you, but you will not get a video card back. Please let us know if you are okay with this refund. If not please let us know as well so we may take the proper actions towards a solution. Thank you!"

They don't have his model in stock and want to send him a check (for the wholesale value of the card), but they left it open ended as far as finding a "solution" is concerned.

It's not a great situation for the OP, obviously, but you shouldn't buy from a retailer and expect the manufacturer to refund full retail price.
post #67 of 143
Yep keep going until they pay u 269.99 or u get ur new card .. that is defintaly unfair !!!!!!
    
CPUMotherboardGraphicsRAM
Intel i5 7600k @ 5Ghz, 1.312v Asus Prime Z270-AR msi GTX 1080 32GB Corsair Vengeance DDR4 3Ghz 
Hard DriveCoolingOSMonitor
Transcend SSD220S 120GB  Corsair H80i V2 Windows 10 Pro 64bit AOC AG322FCX 32" Curved LED 144hz 1920x1080 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Antec Quattro 1000w Thermaltake Versa N27 msi Gaming series 
Mouse PadAudio
Razer Goliathus Steelseries Siberia V2  
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i5 7600k @ 5Ghz, 1.312v Asus Prime Z270-AR msi GTX 1080 32GB Corsair Vengeance DDR4 3Ghz 
Hard DriveCoolingOSMonitor
Transcend SSD220S 120GB  Corsair H80i V2 Windows 10 Pro 64bit AOC AG322FCX 32" Curved LED 144hz 1920x1080 
KeyboardPowerCaseMouse
Razer Blackwidow Ultimate Antec Quattro 1000w Thermaltake Versa N27 msi Gaming series 
Mouse PadAudio
Razer Goliathus Steelseries Siberia V2  
  hide details  
Reply
post #68 of 143
Damn......This thread is TRAGIC
Project G
(18 items)
 
Project E
(16 items)
 
 
CPUMotherboardGraphicsRAM
i7 4790k ASUS MAXIMUS VII HERO Evga GTX980ti +Backplate G.SKILL Sniper Gaming Series 16GB  
Hard DriveHard DriveHard DriveHard Drive
Crucial 256GB SSD Samsung F3 1TB Samsung F3 1TB Crucial 240GB SSD 
Optical DriveCoolingOSMonitor
Asus 24x Corsair H100i Windows 10 Home  QNIX 2710 2560x1440p 
KeyboardPowerCaseMouse
corsair k70 blue Evga SuperNova 750G2 Corsair 540 Logitech G602 
Mouse PadAudio
Hard surface pad Creative Sound Blaster Z--> Schiit Modi Optical... 
CPUMotherboardGraphicsRAM
i7 860 3.6 1.25v(HT ON) Gigabyte P55 UD4P Asus5870 G.SKILL Ripjaws 4gb 1600(7-8-7-24-2N) 
Hard DriveHard DriveCoolingOS
80GB X25-M Seagate 7200.10 250GB HDD Corsair H50 Rotating 
PowerCaseMouseAudio
650 Watt Seasonic Cooler Master Elite 361 RC-361-KKN1 G500 Creative Xtreme Gamer 
  hide details  
Reply
Project G
(18 items)
 
Project E
(16 items)
 
 
CPUMotherboardGraphicsRAM
i7 4790k ASUS MAXIMUS VII HERO Evga GTX980ti +Backplate G.SKILL Sniper Gaming Series 16GB  
Hard DriveHard DriveHard DriveHard Drive
Crucial 256GB SSD Samsung F3 1TB Samsung F3 1TB Crucial 240GB SSD 
Optical DriveCoolingOSMonitor
Asus 24x Corsair H100i Windows 10 Home  QNIX 2710 2560x1440p 
KeyboardPowerCaseMouse
corsair k70 blue Evga SuperNova 750G2 Corsair 540 Logitech G602 
Mouse PadAudio
Hard surface pad Creative Sound Blaster Z--> Schiit Modi Optical... 
CPUMotherboardGraphicsRAM
i7 860 3.6 1.25v(HT ON) Gigabyte P55 UD4P Asus5870 G.SKILL Ripjaws 4gb 1600(7-8-7-24-2N) 
Hard DriveHard DriveCoolingOS
80GB X25-M Seagate 7200.10 250GB HDD Corsair H50 Rotating 
PowerCaseMouseAudio
650 Watt Seasonic Cooler Master Elite 361 RC-361-KKN1 G500 Creative Xtreme Gamer 
  hide details  
Reply
post #69 of 143
Yeah, nothing horrible in your messages. I suppose you could ask what card they could send as a replacement or if they ever plan to restock the card you sent in. They did not make it seem like it was the refund of 205 or nothing.
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
PowerCaseMouseOther
NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
Other
NZXT Sentry 2 Fan Controller  
  hide details  
Reply
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
PowerCaseMouseOther
NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
Other
NZXT Sentry 2 Fan Controller  
  hide details  
Reply
post #70 of 143
Quote:
Originally Posted by Jonesey I7 View Post
STAY AWAY FROM ASUS IF CUSTOMER SERVICE IS WHAT YOU'RE LOOKING FOR. Just read my sig link. *sighs*
One laptop mistake isn't going to make me stop. Plus looks like you could have handled the situation better.
    
CPUMotherboardGraphicsRAM
2500k ASUS P8P67 WS Revolution 2 x Asus GTX470 900/1800/1700 Corsair Vengence 8gb 
Hard DriveOSMonitorPower
120gb ssd, 4 x 1TB F3's Raid 0, 2TB F4 Backup Windows 7 Catleap 27 1440p Enermax Revolution 1050w 
Case
Case Labs M8 with pedestal  
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2500k ASUS P8P67 WS Revolution 2 x Asus GTX470 900/1800/1700 Corsair Vengence 8gb 
Hard DriveOSMonitorPower
120gb ssd, 4 x 1TB F3's Raid 0, 2TB F4 Backup Windows 7 Catleap 27 1440p Enermax Revolution 1050w 
Case
Case Labs M8 with pedestal  
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI › MSI I am dissapoint UPDATE MSI refusing to send me back a card