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New Build - Red Mem Light, Help Please! - Page 5

post #41 of 51
Yeah Aria are ******* me over at the moment too, i've rang them and sent a e-mail. i now just need to consider my next step. Do i travel the 100+ miles to get there or do i take it to trading standards.
Prometheus
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Prometheus
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post #42 of 51
Thread Starter 
Someone on the What Consumer forums just posted this on my thread:

Quote:
Had a very bad experience with them as well, still waiting for my money to be refunded after they shipped me 2 faulty hard drives. So far it's a month since they received them.

They actually have to prove that you did the damage which will be impossible, so make sure consumer direct act on your behalf. If they won't go direct to the local trading standards.
System Spec
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #43 of 51
Thread Starter 
Well, it turned up today, and it would be funny if it wasn't costing my £150.
They refused the replacement because 1 pin on the CPU was damaged. That's 1 pin, among 1155. 1 pin which is so small you need a macro zoom on a camera just to see it.

Even if I had pushed the head of a sewing pin on the CPU pins it would have bent more than 1, yet they are stating that I managed to somehow bend a single pin right over. This has gone beyond bad customer service, and is entering the realms of fantasy!
System Spec
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #44 of 51
Thread Starter 
Cheeky bump, just to let you know, Aria are still tryiung to worm their way out of this. No word yet from Consumer Direct.
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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Reply
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #45 of 51
So the claim I have the same problem, said pins CPU base are damaged and therefore not working RAM slot A1-A2. Reclamation ASUS P8P67 is not recognized ! However, before reclamation the CPU work and additional RAM slots B1-B2 also. This is really a slap...
post #46 of 51
Thread Starter 
Wow, that's really bad. Could you take a picture of the CPU pin damage so we can see it?
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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Reply
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #47 of 51
The board is on the way back, then yes.
post #48 of 51
Thread Starter 
I just tried rebuilding it, and the problem persists - 2 sticks of RAM in A1 and A2, it boots up fine. RAM in slots B1 and B2, and I get the red RAM light.
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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System Spec
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CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #49 of 51
Thread Starter 
I just thought you would like to have a copy of the email I received from Consumer Direct:

Quote:
Thank you for your enquiry to Consumer Direct dated 21st February. Your reference number for this case is XXXXXXX and should be quoted in all further correspondence regarding this case.
From the information you provide, your claim against Aria Technologies may be for a breach of the Sale of Goods Act 1979 as amended. This legislation states that goods supplied by businesses must be of satisfactory quality and fit for purpose. This means that they must be free from minor defects and durable, amongst other things. Where this is not the case, the seller of the goods can be held in breach of contract and may have to offer a remedy to the consumer.
When claiming under this legislation, the seller should be given a reasonable opportunity to repair or replace the goods, which may involve more than one attempt. This should be carried out within a reasonable period of time without causing the consumer a significant inconvenience. Once a reasonable opportunity has been given a repair or replace the goods, the consumer may be able to ask for a refund which would be minus any usage.
As you are within 6 months from the time of purchase, the burden of proof would lie with the trader. This means it is assumed that the goods were inherently faulty at the time of purchase unless the trader can prove otherwise. This may be on benefit to you, although bear in mind the 'burden of proof' would only be applicable if blame can be established by having an independent report carried out.

At this stage, I would advise that you write a letter to Aria Technologies, quoting the Sale of Goods Act 1979 requesting a repair or replacement. You should state that you are making ‘time of the essence’ for this to happen and request that they contact you within a reasonable period of time arrange this. The letter should be sent by recorded delivery. I would advise that you keep a copy of the letter that you write for your own records in case you need to use it as evidence at a later stage.
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
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post #50 of 51
Thread Starter 
Just received a response from Aria:

Quote:
Unfortuantely this is a very one sided response from the people at Consumer Direct.

The facts are that you have purchased a product and that in your posession has been physicaly damaged and the warranty been voided.

It is like going to pick up a new car, pulling off the showroom and smashing into the nearest bus. Then returning to the showroom complaining that the Radio didn't work and demanding a full refund.

As a business we have to look at the pro's and cons of situations like this. You will spend a lot of time putting effort into going through the process of getting your money back we will as a business have to deal with your request and it will all blow out of proportion and leave a bad taste in everyones mouths.

If you are willing to sit the cost of shipping the Item back to me I will Issue you with a full refund.
Remind you of any small, weasel-like creatures?
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
  hide details  
Reply
System Spec
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5-2500K ASUS P8P67 Pro 2x MSI GeForce GTX 470 Twin Frozr II Corsair Vengeance 16GB DDR3 1600 MHz CAS9 XMP 
Hard DriveOSMonitorKeyboard
OCZ 60GB Vertex 2E SSD + Samsung Spinpoint F3 1TB Windows 7 Philips 230C 23" + 26" Samsung Logitech MK700 
PowerCaseMouse
Corsair HX Series 850W Modular ATX2.2 Coolermaster CM 690 II Advanced Pure Logitech G500 
  hide details  
Reply
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