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Thank you Corsair, great customer service

post #1 of 13
Thread Starter 
So i am in the process of getting my computer running again and i notice the backplate to my Corsair H50 has a defect on one of the mounting holes. i go to corsair's site and fill out the tech support form and 48 business hours later i get a reply that tells me to email another representative directly and include my shipping address. so i typed up an email, included my original tech support message and gave him my shipping address and a couple days later, a new shiny bracket appears in my mailbox, no pictures need be sent, nothing sent into RMA to corsair. this was the easiest and most simple RMA process i could have hoped for. i now have my new bracket and im waiting for my motherboard to return from RMA and then i can finally put my computer back together!

i just wanted to let you all know that not all RMA experiences are horrible and mine was actually very easy and i didnt even have to send anything to corsair except a couple emails.

side note: i know the H50 isnt technically air cooling, but its definitely not watercooling and would be shot for saying so, so i posted it in the air cooling forum since most people interested in something at this price range and cooling performance range will be in this section.
    
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post #2 of 13
Corsair rulz.

nuff said
My First Build
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My First Build
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post #3 of 13
I've also had a few good experiences with corsair. I love their products, be it Dominators, powersupplies (AX), cases or in this case, cooling (I have a H70), and their service is awesome. <3
Aderlass
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Aderlass
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post #4 of 13
I had a very similiar expereince wih them over the same thing... Corsair rocks!
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Maxi
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post #5 of 13
Quote:
Originally Posted by Spct View Post
Corsair rulz.

nuff said
what this dude said
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Sim Racing
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post #6 of 13
Numerous 700D/800D sold around June to November of 2010 had defective front panels that weren't properly grounded and as a result it would have severe static whenever you use the headphone/mic jacks; during that time a significant number threads popped up on the unofficial corsair forums (since corsair has no official forums) seeking for help, and people were just redirected to corsair rma which just tells you that they have no stock and that you'll be put on a waiting list.

Its February now and I just gave up and bought extension cables routing to the back of my motherboard, not exactly good to look at, but you gotta do with what you have
post #7 of 13
Why would they waste their time trying to see if you are legit about a $1.00 part when they could just send you a replacement at almost no cost to them. They are making the costumer happy and keeping their RMA department free to help people who have bigger issues. Try telling them that your H50 is leaking and then you will see the hassle you will have to go through to prove that it is a defect and not user error. Just saying.
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post #8 of 13
Thread Starter 
Quote:
Originally Posted by Ragsters View Post
Why would they waste their time trying to see if you are legit about a $1.00 part when they could just send you a replacement at almost no cost to them. They are making the costumer happy and keeping their RMA department free to help people who have bigger issues. Try telling them that your H50 is leaking and then you will see the hassle you will have to go through to prove that it is a defect and not user error. Just saying.
it was just nice to not have to send them my H50 or the bracket and they just sent me an inexpensive part without trouble.

that was my point.
    
CPUMotherboardGraphicsRAM
Intel Q6600 G0 Gigabyte GA-EP45-UD3R Sapphire 7870 2gb Crucial Ballistix 4x1gb 
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MouseMouse PadAudio
Razer Naga Standard Mouse Pad Polk 2.1 
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CPUMotherboardGraphicsRAM
Intel Q6600 G0 Gigabyte GA-EP45-UD3R Sapphire 7870 2gb Crucial Ballistix 4x1gb 
Hard DriveOptical DriveCoolingOS
WD Blue 320gb Sony Optiarc DVDRW Corsair H50 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
LG 22" L226W (1680x1050) Logitech Standard w/ Media Controls Seasonic M12D 850w Coolermaster 690 II 
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Razer Naga Standard Mouse Pad Polk 2.1 
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post #9 of 13
Thread Starter 
lol, i received a second bracket today, this one has more mounting hardware in it. i guess i have a spare now?
    
CPUMotherboardGraphicsRAM
Intel Q6600 G0 Gigabyte GA-EP45-UD3R Sapphire 7870 2gb Crucial Ballistix 4x1gb 
Hard DriveOptical DriveCoolingOS
WD Blue 320gb Sony Optiarc DVDRW Corsair H50 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
LG 22" L226W (1680x1050) Logitech Standard w/ Media Controls Seasonic M12D 850w Coolermaster 690 II 
MouseMouse PadAudio
Razer Naga Standard Mouse Pad Polk 2.1 
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CPUMotherboardGraphicsRAM
Intel Q6600 G0 Gigabyte GA-EP45-UD3R Sapphire 7870 2gb Crucial Ballistix 4x1gb 
Hard DriveOptical DriveCoolingOS
WD Blue 320gb Sony Optiarc DVDRW Corsair H50 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
LG 22" L226W (1680x1050) Logitech Standard w/ Media Controls Seasonic M12D 850w Coolermaster 690 II 
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post #10 of 13
Quote:
Originally Posted by Spct View Post
Corsair rulz.

nuff said
You spelled Corsair incorrectly in every possible instance in your rig, might want to fix it.

Corsair is OK, they're a surefire bet for something high quality but with additional research into whatever your buying there's always a better part out there.
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The Iron Giant
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