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HP Customer Gets the Runaround for Installing Linux - Page 2

post #11 of 48
Depends if it's a netbook with a small HDD. Though honestly there are other solutions, like WinPE.... Something like that anyways.
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post #12 of 48
Quote:
Originally Posted by randomizer View Post
Clearly this guy has never heard of dual booting.
why dual boot when linux has it all and all of it is better
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post #13 of 48
Quote:
Originally Posted by 3dfxvoodoo View Post
why dual boot when linux has it all and all of it is better
Er... so that he can get his warranty ID?
    
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post #14 of 48
He could of just made a new partition and installed windows there...


Unless Linux uses a different filesystem.
 
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post #15 of 48
Quote:
Originally Posted by MetalBeerSolid View Post
He could of just made a new partition and installed windows there...

Unless Linux uses a different filesystem.
Linux does. In fact it is capable of using many different file systems, your choice but that is beside the point. The problem is easily solved by using a PE type bootable CD such as Hirens or BartPE , especially had he saved the app or file. However as transhour already pointed out a one dollar sticker would have been nice. The oversight is odd since HP is and has been for the better part of a century an excellent manufacturer of electronic equipment. For well over a decade they have also been fairly Linux friendly. IIRC they tried to market pre-installed Linux PCs and I know their contribution to printer drivers is still important.

That this has occurred is only one more sign that Linux market share is growing and companies will have to deal with it if they want support and good reviews from some of those that know computers best and influence so many others.
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post #16 of 48
i honestly think it was just a case of "script reading tech monkey".

i would imagine the warranty ID is stored as some kind of hash on one of the systems key components, it wouldn't make any sense that it was stored say in the windows registry.

i'm sure the program that comes with windows reads it and a bit of understanding of exactly what it is doing, i'm sure a particular fundamental linux applications could do the same.

reading this article and a few others like it, seems to be more to the picture than just "HP are evil and want to keep us linux users down." as HP is one of the bigger supporters for linux.
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post #17 of 48
I think the key is either stored in the bios, under something like SLIC tables, or is just a mix of different hardware IDs and a specific equation. Either way the user should be able to have his product key looked up, some other solution other than requiring a Windows program. I think it's just bad tech support.
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post #18 of 48
Quote:
Originally Posted by mushroomboy View Post
Depends if it's a netbook with a small HDD. Though honestly there are other solutions, like WinPE.... Something like that anyways.
Good idea. I hadn't thought of this.
post #19 of 48
i do agree that is is a hp fail, for not including this on a sticker or in the manual.

what if you can't boot up into the OS due to bsod's, failed harddrive, burnt out video card, dead power supply, etc...what then, do you have to buy a 25 dollar usb flash drive to "restore" the computer then.

like i said, this is just a case of poor tech support, not hp discriminating against linux users.
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post #20 of 48
good idea if you get a computer with a warrenty... just RESIZE the windows partition until its practically non existent then just have grub time out in 2 seconds and have linux as your default lol

thats one nice thing with newer versions of windows, they are a bit more lenient on what you can do with your partitions... a feature that lets you move it off to the side to run an OS thats had that capability since the dawn of time lol
Kinda meh now...
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Kinda meh now...
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