Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Linux, Unix › HP Customer Gets the Runaround for Installing Linux
New Posts  All Forums:Forum Nav:

HP Customer Gets the Runaround for Installing Linux - Page 3

post #21 of 48
one of the times i sent toshiba in, it was dual botting win7 and ubuntu, and as you know it has a boot menu providing the option of what OS to boot into.

Another time, it had ONLY ubuntu.

Both times it came back as HDD "faulty," so they "replaced" it and reformatted it.

The times when it had ONLY win7, they installed the webcam utility EVERY time, but thats it.
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
post #22 of 48
Unsurprising. A HDD in "optimum" condition is one that basically contains the default software configuration since users are unlikely to remove the crapware for the most part. Plus they need to make it look like they've done some work.
    
CPUMotherboardGraphicsRAM
i7 920 D0 MSI X58 Pro-E GTX 560 Ti 448 3x2GB G.Skill DDR3-1333 9-9-9-24 
Hard DriveHard DriveOptical DriveOS
840 Pro Caviar Black LG BD-ROM Windows 8.1 Pro x64 
MonitorMonitorKeyboardPower
Dell U2713HM Dell U2311H Turbo-Trak (Google it :D) Corsair HX-520 
CaseMouseMouse PadAudio
CM690 Mionix Avior 7000 Everglide Titan AKG K 242 HD 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 920 D0 MSI X58 Pro-E GTX 560 Ti 448 3x2GB G.Skill DDR3-1333 9-9-9-24 
Hard DriveHard DriveOptical DriveOS
840 Pro Caviar Black LG BD-ROM Windows 8.1 Pro x64 
MonitorMonitorKeyboardPower
Dell U2713HM Dell U2311H Turbo-Trak (Google it :D) Corsair HX-520 
CaseMouseMouse PadAudio
CM690 Mionix Avior 7000 Everglide Titan AKG K 242 HD 
  hide details  
Reply
post #23 of 48
Quote:
Originally Posted by transhour View Post
eh they weren't trying to void his warrant for using linux, they just wanted the warranty ID number, which is their fault not to include in a manual or a sticker at the bottom of the case, and only have it accessible by a windows program.

i'm sure it saves them a whole dollar at most to not produce a sticker for such a thing.
This, I'm repairing a friends compaq computer and the amount of bloatware on it is astounding, it was horribly slow..Then I uninstalled the annoying bars, norton AV, McAfee AV, etc and it was a lot faster.

Plus, the only spot to get the actual model number (Eg. Compaq Presario CQ42-210AU, not just the series, CQ42) was under the battery...Horrible design, never buying a HP product.

Quote:
Originally Posted by evermooingcow View Post
If the code is required and this is specified in their warranty it just means they do indeed void their hardware warranty for wiping Windows.

It also means I'll never buy a laptop from HP.

The warranty isn't void from installing Linux, it's just that you can't get half of the serial numbers, etc without their bloatware Windows app that I know from the above experience adds about 10seconds onto the boot time by itself and crashes more often than Windows ME.

Quote:
Originally Posted by Jimi View Post
Saw this on reddit a few days ago. Yeah basically the same day HP also announced that their printers and some PCs will now be running Linux.

[/img]http://i.imgur.com/gVBtz.png[/img]
They'll add their bloatware app to Linux or start printing stickers with the serial on them again.

Quote:
Originally Posted by randomizer View Post
Clearly this guy has never heard of dual booting.
Or shrinking a partition, but the "OS I don't need" part is true enough.

Quote:
Originally Posted by randomizer View Post
Er... so that he can get his warranty ID?
It's still dumb that he has to do this to get his warranty ID:
1) Shrink one of his partitions, assuming its a laptop that actually has enough space to do so and not a netbook.
2) Find a Windows disc, whether it's yarred or bought, because HP don't give you a disc, they give you a recovery partition that lets you burn a Windows install to 3 DVDs. (In that case, $139 for the warranty...New battery of eBay is cheaper, unless he gets the USB for $25)
3) Install Windows.
4) Boot up Windows, download HPs bloatware apps. (Unless its the recovery USB, they'll be preinstalled)
5) Find the correct one, wait for it to start up, hope it doesn't crash and get the ID.

I know because I had to do step 5 on a Compaq laptop the other day, these apps are horridly slow.
    
CPUMotherboardGraphicsRAM
Intel Core i5 3570k @ 4.5Ghz ASRock Z77 Pro3 Powercolor Radeon HD7950 3GB @ 1150/1350 4x4GB G.Skill Ares 2000Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 250GB Western Digital Black 1TB WD1002FAEX Seagate Barracuda 3TB ST3000DM001 Samsung Spinpoint EcoGreen 2TB 
Optical DriveCoolingCoolingCooling
Pioneer DVR-220LBKS Noctua NH-D14 Scythe Gentle Typhoon 1850rpm Corsair AF140 Quiet Edition 
CoolingOSMonitorMonitor
Arcitc Cooling Acclero Twin Turbo II Arch Linux x86-64, amdgpu BenQ G2220HD BenQ G2020HD 
KeyboardPowerCaseMouse
Ducky Shine III Year of the Snake, Cherry Blue Silverstone Strider Plus 600w CoolerMaster CM690 II Black and White SteelSeries Sensei Professional 
Mouse PadAudioOther
Artisan Hien Mid Japan Black Large ASUS Xonar DX NZXT Sentry Mesh 30w Fan Controller 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel Core i5 3570k @ 4.5Ghz ASRock Z77 Pro3 Powercolor Radeon HD7950 3GB @ 1150/1350 4x4GB G.Skill Ares 2000Mhz CL9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 250GB Western Digital Black 1TB WD1002FAEX Seagate Barracuda 3TB ST3000DM001 Samsung Spinpoint EcoGreen 2TB 
Optical DriveCoolingCoolingCooling
Pioneer DVR-220LBKS Noctua NH-D14 Scythe Gentle Typhoon 1850rpm Corsair AF140 Quiet Edition 
CoolingOSMonitorMonitor
Arcitc Cooling Acclero Twin Turbo II Arch Linux x86-64, amdgpu BenQ G2220HD BenQ G2020HD 
KeyboardPowerCaseMouse
Ducky Shine III Year of the Snake, Cherry Blue Silverstone Strider Plus 600w CoolerMaster CM690 II Black and White SteelSeries Sensei Professional 
Mouse PadAudioOther
Artisan Hien Mid Japan Black Large ASUS Xonar DX NZXT Sentry Mesh 30w Fan Controller 
  hide details  
Reply
post #24 of 48
When some of you bring up small disk space on netbooks are you talking about the earlier generation models that came with small 8-16GB SSDs? Newer ones come with HDDs (unfortunately for me) of which I'm currently using about 4.5GB of 250 available.
post #25 of 48
Quote:
Originally Posted by Brutuz View Post
It's still dumb that he has to do this to get his warranty ID:
1) Shrink one of his partitions, assuming its a laptop that actually has enough space to do so and not a netbook.
2) Find a Windows disc, whether it's yarred or bought, because HP don't give you a disc, they give you a recovery partition that lets you burn a Windows install to 3 DVDs. (In that case, $139 for the warranty...New battery of eBay is cheaper, unless he gets the USB for $25)
3) Install Windows.
4) Boot up Windows, download HPs bloatware apps. (Unless its the recovery USB, they'll be preinstalled)
5) Find the correct one, wait for it to start up, hope it doesn't crash and get the ID.

I know because I had to do step 5 on a Compaq laptop the other day, these apps are horridly slow.
That's probably all still quicker than his phone conversation though.
    
CPUMotherboardGraphicsRAM
i7 920 D0 MSI X58 Pro-E GTX 560 Ti 448 3x2GB G.Skill DDR3-1333 9-9-9-24 
Hard DriveHard DriveOptical DriveOS
840 Pro Caviar Black LG BD-ROM Windows 8.1 Pro x64 
MonitorMonitorKeyboardPower
Dell U2713HM Dell U2311H Turbo-Trak (Google it :D) Corsair HX-520 
CaseMouseMouse PadAudio
CM690 Mionix Avior 7000 Everglide Titan AKG K 242 HD 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 920 D0 MSI X58 Pro-E GTX 560 Ti 448 3x2GB G.Skill DDR3-1333 9-9-9-24 
Hard DriveHard DriveOptical DriveOS
840 Pro Caviar Black LG BD-ROM Windows 8.1 Pro x64 
MonitorMonitorKeyboardPower
Dell U2713HM Dell U2311H Turbo-Trak (Google it :D) Corsair HX-520 
CaseMouseMouse PadAudio
CM690 Mionix Avior 7000 Everglide Titan AKG K 242 HD 
  hide details  
Reply
post #26 of 48
Quote:
Originally Posted by evermooingcow View Post
When some of you bring up small disk space on netbooks are you talking about the earlier generation models that came with small 8-16GB SSDs? Newer ones come with HDDs (unfortunately for me) of which I'm currently using about 4.5GB of 250 available.
You can still get the SSD variants, just aren't sold everywhere.
Current Rig
(14 items)
 
  
CPUMotherboardGraphicsRAM
FX-8350 4.6GHz@1.44v GA-990FXA-UD3 R4.0 HD 7950 (1100/1450) 8G Muskin DDR3 1866@8CLS 
Hard DriveOptical DriveOSMonitor
1TB WD LiteOn DVD-RW DL Linux/Windows 19" Phillips TV 1080p 
PowerCaseMouseMouse Pad
OCZ 600W Generic Junk Logitech MX400 Generic Junk 
Audio
SBL 5.1 
  hide details  
Reply
Current Rig
(14 items)
 
  
CPUMotherboardGraphicsRAM
FX-8350 4.6GHz@1.44v GA-990FXA-UD3 R4.0 HD 7950 (1100/1450) 8G Muskin DDR3 1866@8CLS 
Hard DriveOptical DriveOSMonitor
1TB WD LiteOn DVD-RW DL Linux/Windows 19" Phillips TV 1080p 
PowerCaseMouseMouse Pad
OCZ 600W Generic Junk Logitech MX400 Generic Junk 
Audio
SBL 5.1 
  hide details  
Reply
post #27 of 48
I think he could have just as easily loaded windows in a vmware and got the code that way. I always have a virtual setup of windows on my linux laptop. The stupid cable guy needs IE when he comes to fix something :/
post #28 of 48
You know what? Owner was his fault and has no common sense. He should have to buy another hard-drive for Linux, instead of Format a factory windows Hard Drive With Linux OS. thats very hard?

Today, 120 - 250 GB (notebook) harddrive sell for $39.99 to 60.00, thats affordable price.
SCYTHE COOLER
(16 items)
 
  
CPUMotherboardGraphicsRAM
FX-6200BE 3.8Ghz MSI 970A-G46 SLI | GTS 250 1GB 16GB DDR3 RAM 
Hard DriveOptical DriveCoolingOS
3TB | 2TB | HW NB-500GB  ASHURA-HSF | 2X14CM | PnP Win8 64bit |  
MonitorPowerCase
LG 60LN5600 | 1080p Corsair 1000w HAF X 
  hide details  
Reply
SCYTHE COOLER
(16 items)
 
  
CPUMotherboardGraphicsRAM
FX-6200BE 3.8Ghz MSI 970A-G46 SLI | GTS 250 1GB 16GB DDR3 RAM 
Hard DriveOptical DriveCoolingOS
3TB | 2TB | HW NB-500GB  ASHURA-HSF | 2X14CM | PnP Win8 64bit |  
MonitorPowerCase
LG 60LN5600 | 1080p Corsair 1000w HAF X 
  hide details  
Reply
post #29 of 48
Quote:
Originally Posted by GAMERIG View Post
You know what? Owner was his fault and has no common sense. He should have to buy another hard-drive for Linux, instead of Format a factory windows Hard Drive With Linux OS. thats very hard?

Today, 120 - 250 GB (notebook) harddrive sell for $39.99 to 60.00, thats affordable price.
why is that a reasonable solution though? Thats 39.99 to 60.00 spend on something you only use to confirm what was already known, the battery was shot? Whos to dictate once i have the laptop in my hands what i do and dont do with it provided i dont damage it?
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
P50
(15 items)
 
   
CPUGraphicsRAMHard Drive
Intel Core i7-6700HQ NVIDIA Quadro M1000M 4GB Gskill 32gb 4x8gb DDR4 2300mhz Samsung 850 PRO - 1TB SSD m2 
Hard DriveOptical DriveOSOS
Seagate 2TB w/ 128MB Cache (ST2000LM007) Pioneer External USB-C Blu-Ray Burner Fedora 25 Win 10 LTSB 
MonitorMonitorMonitorPower
15.6" 1920x1080 IPS BenQ GL2460HM 24" LED BenQ GL2460HM 24" LED Lenovo 170w Power adapter 
MouseOther
MX-580 or Razor bluetooth something or other Docking station 40A50230US 
CPUMotherboardRAMHard Drive
i7 3770k BIOSTAR TH67+ 32gb 4x8 Corsair Vengence 1600 1x 256gb m2 
Hard DriveOSPowerCase
6x Seagate 2.5" 3tb > ~8.5tb raid 10 OpenSuse Seasonic G 550w Silverstone SG11B 
Other
Raid card 
  hide details  
Reply
post #30 of 48
Quote:
Originally Posted by Greensystemsgo View Post
why is that a reasonable solution though? Thats 39.99 to 60.00 spend on something you only use to confirm what was already known, the battery was shot? Whos to dictate once i have the laptop in my hands what i do and dont do with it provided i dont damage it?
+1

It's not just the cost it's the principle of needing to pay extra. You would be a bit worse off than going with the $25 recovery USB too.

Quote:
I think he could have just as easily loaded windows in a vmware and got the code that way. I always have a virtual setup of windows on my linux laptop. The stupid cable guy needs IE when he comes to fix something :/
I don't think VM would have worked for this. The software needs read something off of the base hardware.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Linux, Unix
Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Linux, Unix › HP Customer Gets the Runaround for Installing Linux