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new build not connecting online

post #1 of 3
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Alright, so I just got done building my friends PC. It's an Asus M4A87TD EVO/AMD Phenom II x4 955 based build. I ran into the second problem of the day. For some reason, the computer is not connecting to the internet. He has a cable modem and router and for some reason when the computer is directly connected to a WAN port on the router, it's not connecting. Windows will boot up then show the spinning loading circe where the network icon is in the toolbar, then a red X will appear with the message displaying "No Connections are Available". The ethernet cable we are using is fine as well with the router. It has been tested on a PS3 and has had no problem conmnecting to the internet. The LAN port is enabled in the BIOS.

Under Device Manager it shows the Ethernet port with a yellow error triangle next to it. Under Properties, it says "The drivers for this device are not installed".

I don't need to install drivers, so how do I get this working?
Sabertooth
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Intel Core i7 4770k @4.5 GHz Asus Z87 Pro PowerColor R9 290X BF4 Edition Corsair/G.Skill 16GB @ 1600 
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Sandisk Ultra Plus 256GB WD1002FAEX Caviar Black 1TB  Samsung HD502HJ 500GB Samsung HD501LJ 500GB 
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Lite-ON 24X CD/DVD Burner  Antec H20 620 w/ AP-15 Push-Pull Windows 7 Pro  Acer G276HL 27" 
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Sabertooth
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4770k @4.5 GHz Asus Z87 Pro PowerColor R9 290X BF4 Edition Corsair/G.Skill 16GB @ 1600 
Hard DriveHard DriveHard DriveHard Drive
Sandisk Ultra Plus 256GB WD1002FAEX Caviar Black 1TB  Samsung HD502HJ 500GB Samsung HD501LJ 500GB 
Optical DriveCoolingOSMonitor
Lite-ON 24X CD/DVD Burner  Antec H20 620 w/ AP-15 Push-Pull Windows 7 Pro  Acer G276HL 27" 
KeyboardPowerCaseMouse
Das Keyboard Pro w/ MX Blues Corsair HX850 Cooler Master HAF 922 Microsoft IE 3.0 
Mouse Pad
Steelseries Qck 
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post #2 of 3
Install the drivers off of ASUS' site just to make sure they are the correct ones.
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
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NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
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NZXT Sentry 2 Fan Controller  
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CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.1ghz Gigabyte Z77X-UP4 TH EVGA 780Ti Classified HydroCopper Samsung 16GB (4x4GB) Wonder RAM 
Hard DriveHard DriveHard DriveCooling
Corsair Performance Pro 256GB  Western Digital Elements 2TB Samsung F4 2TB EK Supremacy  
CoolingCoolingCoolingCooling
EK-CoolStream XTX 360 (X2) D5 w/ EK Top XSPC Photon 270 Tube Reservoir EK Compression Fittings 
CoolingOSMonitorKeyboard
Yate Loon Medium (x13) Windows 10 Pro x64 Dell UltraSharp U2715H  Corsair Strafe RGB w/ MX Cherry Silent 
PowerCaseMouseOther
NZXT Hale90-1000-M Caselabs SM8 Logitech M705 Marathon  NZXT Sleeved Extensions 
Other
NZXT Sentry 2 Fan Controller  
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post #3 of 3
I had the same problem when I first built my comptuer I am trying to think as to what went wrong, but I can't really remember but I know I had to fiddle with the internet access tab in windows.

I will report back if I remember how I fixed it.
Bob's Computer
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Intel i5 2500K MSI P67A-G45 MSI 6970 Lightning 2GB G Skill Ripjaws X (2x4GB) 1866mhz 9-10-9-28 
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Corsair Force 3 SSD (60GB), X1 WD5000AAKS, X1 W... ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner Noctua NH-C14 Windows 7 64 bit 
MonitorKeyboardPowerCase
Asus VH238H Logitech G510 HALE90 750W NZXT Phantom Black 
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Logitech G9x SteelSeries 4HD ASUS Xonar DGX / Audio-Technica ATH-AD700 Hauppauge! HVR-1250 TV Tuner 
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Bob's Computer
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 2500K MSI P67A-G45 MSI 6970 Lightning 2GB G Skill Ripjaws X (2x4GB) 1866mhz 9-10-9-28 
Hard DriveOptical DriveCoolingOS
Corsair Force 3 SSD (60GB), X1 WD5000AAKS, X1 W... ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner Noctua NH-C14 Windows 7 64 bit 
MonitorKeyboardPowerCase
Asus VH238H Logitech G510 HALE90 750W NZXT Phantom Black 
MouseMouse PadAudioOther
Logitech G9x SteelSeries 4HD ASUS Xonar DGX / Audio-Technica ATH-AD700 Hauppauge! HVR-1250 TV Tuner 
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