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[Official] Case Labs Owners Club - Page 1182

post #11811 of 22174
It is holiday mate, most likely that is the reason.
post #11812 of 22174
Quote:
Originally Posted by jcde7ago View Post

Yes, the mobo tray by all accounts slides in easily and appears to fit correctly. If anything, it seems like it's the PCI backplate that's not the correct "fit" or "model" that matches up with the tray.

I'd feel a whole helluva lot better if CaseLabs emailed me back and just told me they're overnighting me a whole new PCI backplate + mobo tray for the SMA8 specifically and not just one part or the other out of pure speculation (honestly this shouldn't be too hard, I got the interior black and only the exterior in Gunmetal, so they wouldn't have to paint a new mobo tray + PCI backplate, as mine are already black all around).

We'll see....but yeah, 99.9% sure that it's the PCI backplate that's incorrect; there's really nowhere else for the mobo tray to go or fit in any differently than the position it's currently in at the moment, and like I said, fit seems good.

They accidentally gave you an X-Line MB tray? smile.gif
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post #11813 of 22174
I know it's easy for us to tell you to be patient, that CaseLabs will make it right (and they will, I'm sure), but PLEASE don't take a Dremel and start cutting on it. You paid a LOT of money for that case and you deserve to have it the way you ordered it.
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post #11814 of 22174
Quote:
Originally Posted by jcde7ago View Post

Anyone want to alleviate some of my stress?

I've heard nothing short of amazing things from CaseLabs...but my experience hasn't been as amazing so far. redface.gif

Ordered my SMA8 on 2/16...ship date was supposed to be 3/27. I didn't hear anything from CaseLabs if it was going to be on time or not, so I reached out and sent an email...on 3/25. Was told by KC that my case was actually delayed until the middle part of this week, so basically, I would have had no idea what was going on up to the max number of business days/processing time had I not reached out. I figured, no worries, was ok with the delay...things happen, and i'm glad CaseLabs is getting a ton of business. KC told me I could purchase a shipping upgrade if I wanted...and since I really need to get the case this week before I travel over the weekend, I thought, fine...doled out the +$33 to upgrade to 2-day shipping. This has to help...right?!

So, I emailed KC again this morning...he told me around 9AM that my order was scheduled to ship today...I thought, awesome!! I've been waiting all day, and not only has my Order Status not changed (still "Awaiting fulfillment"), but FedEx Delivery Manager has nothing in the system about any orders headed to my address as of right now, 7pm...so nope, the case obviously didn't make it out.

Is this customary for CaseLabs shipments? I feel like between not being reached out to after they knew the case would miss the ship date and then paying to upgrade the shipping to offset a delay that was not my fault, and then being told the case was shipping today which obviously appears to not have happened...i'm none too pleased with the experience so far. I'm sure once I get the case i'll forget about these things quick, but when you're shelling out upwards of $700-800 for a case when it's all said and done after added accessories, upgraded shipping, etc....I thought the "experience" would be better.

redface.gif

Quote:
Originally Posted by jcde7ago View Post

Cool, thanks!! No worries, i'll ping him again tomorrow...just anxiously awaiting the case and hoping for the best that it aligns with my schedule + ability to be there to receive it. redface.gif

Quote:
Originally Posted by Mega Man View Post

it is the typical anxiousness when buying something like this, it sucks, but imo life happens, it isnt like this is in stock, they hand build to order ( as my understanding goes ) with the exception of some accessories

i know it sucks helpinghand.gif

just know they are spending extra time putting in extra love just for you into your case wubsmiley.gif

then you will get it and.....wheee.gif


also it is a small business, i know some times they can stay massively late and still may ship today

either way sorry your are mad.gif have a beer cheers.gif or other things if thats what you are into businesssmiley.png

wackosmiley.gif #crazy for the wait !~


Going back a few posts, I just had to chuckle a little bit...I mean...4 days ago you were anxious and pissed...and now...you are.. well..
you know.. now.. speechless..
post #11815 of 22174
Quote:
Originally Posted by 1911Savage View Post

I know it's easy for us to tell you to be patient, that CaseLabs will make it right (and they will, I'm sure), but PLEASE don't take a Dremel and start cutting on it. You paid a LOT of money for that case and you deserve to have it the way you ordered it.

Looking at how the PCI backplate aligns...no amount of Dremel'ing will make this work; it's not just the mobo i/o port that's misaligned, it's also all of the PCI-E ports. I couldn't make this thing work without pretty much completely destroying it; how could I trust myself to mount thousands of dollars worth of components on the thing after ghetto-rigging it? :/

Quote:
Originally Posted by istudy92 View Post

Going back a few posts, I just had to chuckle a little bit...I mean...4 days ago you were anxious and pissed...and now...you are.. well..
you know.. now.. speechless..

LOL, yeah....ugh. Seriously, THIS WAS SUPPOSED TO BE ONE OF THE BEST WEEKENDS EVER. I'M SUPPOSED TO BE LEAK TESTING MY BUILD RIGHT NOW, READY TO UNLEASH TRIPLE-TITAN X + 5960X + TRIPLE XB270HUs + SMA8 PC PORN ON THE WORLD, DAMMIT...COME ON, CASELABS, GET YOUR @#$#%$#^% TOGETHER! mad.gifredface.gif
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post #11816 of 22174
#1stworldproblems

biggrin.gif
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post #11817 of 22174
I think it's crazy that waiting time for case has escalated over a month. I'm sorry caselabs fam, but this is getting ridiculous. Maybe I'm overreacting, but I totally sympathize with jcde7ago.

It's no secret that cl has gotten popular, but it still doesn't justify cases being this long to produce. I would understand 3-4 weeks tops, but anything more than that is just not right especially paying such a premium.

Yes, I know cl is a small business, but these waiting times have escalated for months since maybe last summer, and I have yet to see cl take any action.

I'm very concerned because I love my caselab cases and I am a huge supporter, but when I see people waiting this long and having quality control issues, it's a bit disheartening.

Just a humble suggestion, but would it be better to just stop new orders and focus on the copious of backorders until they get waiting times back to normal? Idk nothing about running a business, but I think it would benefit cl and potential customers who have great expectations because of the price tag. Just a thought.

Im not trying to criticize, but I am concerned. It just sucks that some people aren't getting the overjoyed experience I had with my caselab.
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post #11818 of 22174
it does suck and i do sympathize with him ( i was just trying to get everyone to step back and laugh )
but sorry no matter who you are or how much you pay for it, mistakes happen as well.

i sympathize with both parties
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USS CLM8-1701
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Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
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post #11819 of 22174
I wasn't directing anything at you mega man, just making a general statement. But since you are here, I just want to say thank you for always being active itt and welcoming to newcomers. You're a staple in the caselab fam, and I appreciate you. +rep thumb.gif
Lanu Moana
(18 items)
 
Niecey
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700K Gigabyte Z170X Designare EVGA GTX 980 Ti Superclocked +  Corsair Vengeance LED Blue 32GB (4x8) 3200MHz 
Hard DriveHard DriveCoolingCooling
Samsung 950 Pro 512GB M.2 Seagate 4TB SSHD XSPC Raystorm Pro EK XTX 360mm Radiator 
CoolingOSMonitorKeyboard
Corsair ML Blue LED 120mm Fans x7 Windows 10 Pro Acer Predator XB271HU  Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair HX1200i CaseLabs Mercury S8 Corsair M65 Pro Corsair MM880 RGB Polaris 
AudioAudio
ATH-M50x Klipsch Promedia 2.1 
CPUMotherboardGraphicsRAM
Intel i5 6600K Gigabyte Z170X Gaming 6  EVGA GTX 980 Ti ACX SC+ Corsair Vengeance LED White 16GB (2x8GB) 3200MH... 
Hard DriveHard DriveCoolingOS
Samsung 850 Evo 500GB Western Digital 2 TB Caviar Black Enermax Liqmax II 120S Windows 10 Pro 
MonitorKeyboardPowerCase
First FSM-270YG 2560x1440p IPS Panel Logitech Orion 610 Cherry Mx Red Corsair AX860 Cooler Master Masterbox 5 
MouseMouse PadAudio
Cooler Master Xornet II GGing Stitching Black HyperX Cloud 
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Lanu Moana
(18 items)
 
Niecey
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700K Gigabyte Z170X Designare EVGA GTX 980 Ti Superclocked +  Corsair Vengeance LED Blue 32GB (4x8) 3200MHz 
Hard DriveHard DriveCoolingCooling
Samsung 950 Pro 512GB M.2 Seagate 4TB SSHD XSPC Raystorm Pro EK XTX 360mm Radiator 
CoolingOSMonitorKeyboard
Corsair ML Blue LED 120mm Fans x7 Windows 10 Pro Acer Predator XB271HU  Corsair Strafe RGB Cherry MX Silent 
PowerCaseMouseMouse Pad
Corsair HX1200i CaseLabs Mercury S8 Corsair M65 Pro Corsair MM880 RGB Polaris 
AudioAudio
ATH-M50x Klipsch Promedia 2.1 
CPUMotherboardGraphicsRAM
Intel i5 6600K Gigabyte Z170X Gaming 6  EVGA GTX 980 Ti ACX SC+ Corsair Vengeance LED White 16GB (2x8GB) 3200MH... 
Hard DriveHard DriveCoolingOS
Samsung 850 Evo 500GB Western Digital 2 TB Caviar Black Enermax Liqmax II 120S Windows 10 Pro 
MonitorKeyboardPowerCase
First FSM-270YG 2560x1440p IPS Panel Logitech Orion 610 Cherry Mx Red Corsair AX860 Cooler Master Masterbox 5 
MouseMouse PadAudio
Cooler Master Xornet II GGing Stitching Black HyperX Cloud 
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post #11820 of 22174
thanks, most people it seems think i am just an abrasive *rear end*
USS CLM8-1701
(39 items)
 
Her Venom
(21 items)
 
Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
  hide details  
Reply
USS CLM8-1701
(39 items)
 
Her Venom
(21 items)
 
Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
  hide details  
Reply
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