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post #11831 of 22267
Quote:
Originally Posted by jcde7ago View Post

Got my SMA8 today...after about 2 hours of putting it together, I got to basically the last part where I put the motherboard tray together....and well...the PCI/back over + chassis holes + motherboard tray are completely, utterly, awfully misaligned...like, it's badddd bad.

I thought I did something wrong, so broke the case down again, and put it together a second time, once again following all instructions to a "T." Same thing....

After about 3 hours of spending time with this SMA8, only to find out the QC was atrocious, and this after the case was delayed already...holy smokes. I really have no idea what to do anymore...guess I paid upgraded shipping for nothing, thinking I would be able to put my build together this weekend; but that's not going to be possible unless I actually have to sand down some parts, drill some holes + live without a removable motherboard tray for something I paid ~$700 for after all the accessories....

Shame on you, CaseLabs...and I was ready to bow down and sing your praises after every step of putting my case together was flawless. Turned out to be a horrendous waste of time...i'll be sending an email to CaseLabs shortly, but wanted to vent here...everyone seems to have had an amazing process from pre-to-post sales on OCN, but my experience from order to delivery has been nothing short of disappointing, and i'm usually really lenient when it comes to stuff like this. Ugh.
Warning: Spoiler! (Click to show)






mad.gifmad.gifmad.gif

So sorry for all the trouble. IT Diva is correct, the rear section is for a reverse case. The mid-chassis is unfortunately also incorrect actually I can't tell if the mid is correct or not from the images. If the bend with all the holes is facing upwards it is correct. Please do not use a dremel. From what I can see it only seems to be the rear section which is incorrect. We are, as always, working this weekend and I will have a replacement rear chassis shipped out today with express shipping.

As for the delays....

We have been working long hours fulfilling case orders and figuring out ways to work more efficiently. Some changes have been made to the way we process case orders and things are looking much better though it does take sometime for things to take affect. We are actually getting close to bringing the processing times back down a step. Because of these delays we also held back the NOVA line until we feel confident with our shipping ETAs. Trust me when I say that bringing shipping ETAs down is my number one goal right now. We hate the fact that people have to wait this long and I won't rest until things are back to a more "normal" processing time.
Edited by Kevin_CL - 4/4/15 at 9:07am
post #11832 of 22267
Quote:
Originally Posted by AngryMarine View Post

Warning: Spoiler! (Click to show)
Quote:
Originally Posted by IT Diva View Post

The mobo would have to carry twice the usual level of hold on current as usual with2 of the PSU's hold in circuits in parallel during normal operation, but the setup would work fine using the NO contacts of the relay.

What may be confusing is that calling the "power on" wire, which is always the lone green one in the 24 pin connector a 3.3V wire.


The one fly in the ointment, would be that if you turn the aux supply on manually, and then turn the system PSU on via the normal power switch, then you won't be able to turn either one off from the normal power switch until you remember to turn off the aux supply's rocker switch.


As somewhat of a work-around . . . . .

If you used a DPDT relay, then you could use the NC contacts of the other pole, in series with the rocker switch, so that it would be taken out of the circuit when the main PSU powered up.

That would let you power down the main PSU from the normal power switch with the rocker switch still on, but once the main PSU powered down, then the aux PSU would come back on as the rocker switch was once again in its control circuit.


If you don't mind a bit more complexity, then you could use 2 pushbuttons, one momentary on, the other momentary off and a 5V coil DPDT relay and the 5V standby power from either PSU, like an across the line starter, so that you'd effectively have an on button and an off button for the aux PSU, and then use a DPDT 12V relay where you already have K1, whereby you have the connection you show on the NO contacts of one pole, and put the NC contacts of the other pole in series with the "off" button of the aux psu control.

That would give you exactly what you want, both PSU's turn on from the front panel power switch, both PSU's would turn off from the front panel switch, even if you had turned the aux psu on before powering from the front panel, and the pushbuttons would start and stop the aux psu without starting the main psu.
Darlene

Darlene, you are a goddess. Thanks for catching my stupidity. Teaches me to plan circuits when drinking! Totally right and I really appreciate the recommendations! I'm trying to break the current solutions that I know are out there can and come up with a completely new way to invent the wheel. ;-) fast_fate's incredible build showed me it was possible but I don't want to copy him since my needs diverge a bit from what other are looking to make. Reading my not... sober... post I don't even understand what I was thinking regarding the diode/caps! I have taken your recommendations strongly but offer this alternative idea for the scrutiny of the great members of the thread!



I think this may achieve my intent. It'll be up for testing soon since I finished building my modified switch plate (except touch up painting). I'm not used to working with thin aluminum so I made some mistakes. Learning the whole time and valuing my Dremel more and more each step.

Warning: Spoiler! (Click to show)
Quote:
Originally Posted by jcde7ago View Post

Got my SMA8 today...after about 2 hours of putting it together, I got to basically the last part where I put the motherboard tray together....and well...the PCI/back over + chassis holes + motherboard tray are completely, utterly, awfully misaligned...like, it's badddd bad.

I thought I did something wrong, so broke the case down again, and put it together a second time, once again following all instructions to a "T." Same thing....

After about 3 hours of spending time with this SMA8, only to find out the QC was atrocious, and this after the case was delayed already...holy smokes. I really have no idea what to do anymore...guess I paid upgraded shipping for nothing, thinking I would be able to put my build together this weekend; but that's not going to be possible unless I actually have to sand down some parts, drill some holes + live without a removable motherboard tray for something I paid ~$700 for after all the accessories....

Shame on you, CaseLabs...and I was ready to bow down and sing your praises after every step of putting my case together was flawless. Turned out to be a horrendous waste of time...i'll be sending an email to CaseLabs shortly, but wanted to vent here...everyone seems to have had an amazing process from pre-to-post sales on OCN, but my experience from order to delivery has been nothing short of disappointing, and i'm usually really lenient when it comes to stuff like this. Ugh.








mad.gifmad.gifmad.gif

Sorry to hear this for you. My case arrived badly bent in many different pieces but that was expected. Once I bent the pieces back (mostly) it went together easily (mostly). I'm sure caselabs will work with you in your time of need. If not they will work with your wallet. ;-)
Quote:
Originally Posted by Mega Man View Post

#1stworldproblems

biggrin.gif
LOL THIS!
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by Killa Cam View Post

I think it's crazy that waiting time for case has escalated over a month. I'm sorry caselabs fam, but this is getting ridiculous. Maybe I'm overreacting, but I totally sympathize with jcde7ago.

It's no secret that cl has gotten popular, but it still doesn't justify cases being this long to produce. I would understand 3-4 weeks tops, but anything more than that is just not right especially paying such a premium.

Yes, I know cl is a small business, but these waiting times have escalated for months since maybe last summer, and I have yet to see cl take any action.

I'm very concerned because I love my caselab cases and I am a huge supporter, but when I see people waiting this long and having quality control issues, it's a bit disheartening.

Just a humble suggestion, but would it be better to just stop new orders and focus on the copious of backorders until they get waiting times back to normal? Idk nothing about running a business, but I think it would benefit cl and potential customers who have great expectations because of the price tag. Just a thought.

Im not trying to criticize, but I am concerned. It just sucks that some people aren't getting the overjoyed experience I had with my caselab.

I couldn't agree with Killa Cam more on this. Since they expect premium prices there's a premium service expected along with that price. Over 30 day wait period is not premium.
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by IT Diva View Post

It looks to me from this sequence of pictures that you have the back end panel on upside down . . . . . effectively as if you were going to assemble it in reverse atx format . . .

OR . . . it's the rear panel for a reverse ATX config.

Notice the open screw holes towards the top and bottom that line up with where the mobo back panel should be, and the absence of the same screw positions on the left side where they should be.

I could be wrong, but from what can be seen in the pics, that appears to be the problem.

Can you assemble it properly if you reverse it . . . you didn't show the front panel, but check to see if it matches for a reverse ATX config too.


Darlene

I'm jumping on the Darlene bandwagon here and agreeing. I definitely looks like a reverse ATX situation may have occurred. I half expect another user to post the same problem with an SMA8 of the same color expecting their SMA8 to be reversed. ;-)

-Joe

Be sure to tie the Gnds of both PSUs together.

The easiest way to do that is with the relay connections:

Connect the coil to both +12V and gnd of the main PSU

Connect the gnd and pwr-on wires from the aux PSU to the relay contacts as you already show

Jumper the connection for the aux PSU gnd connection at the relay terminal to the relay's coil connection terminal from the main PSU gnd.
.


Darlene
Edited by IT Diva - 4/4/15 at 8:46am
post #11833 of 22267
Quote:
Originally Posted by IT Diva View Post

Be sure to tie the Gnds of both PSUs together.

The easiest way to do that is with the relay connections:

Connect the coil to both +12V and gnd of the main PSU

Connect the gnd and pwr-on wires from the aux PSU to the relay contacts as you already show

Jumper the connection for the aux PSU gnd connection at the relay to the coil connection from the main PSU gnd.
.


Darlene

Yes! I'm sorry I forgot to mention I'm in japan. The grounds for both PSU's are an exterior wired connection that is linked and electrically/physically the same point. Sometimes I forget to mention those things. Both GNDs for both PSUs are electrically fed by the same ground at the wall/building ground in their power cords. These grounds should be applied actively regardless of the PSU state but....

The relay's common pin can provide an electrically parallel ground which I will utilize as you advise. This will ensure a proper ground path is maintained regardless of PSU condition. Great catch!!!!! thumb.gif

-Joe
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post #11834 of 22267
Well even with the email It still shipped out in time. Can't wait until next weekend!
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post #11835 of 22267
Quote:
Originally Posted by corysti View Post

Well even with the email It still shipped out in time.

May it be the first of many! There may be a few more of you which receive the dreaded delay notice, but don't be surprised if your order ships on time even with the notice. While we are in this limbo period of shipping on time and late, we are sending the notice as a precaution only.
post #11836 of 22267
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by IT Diva View Post

Be sure to tie the Gnds of both PSUs together.

The easiest way to do that is with the relay connections:

Connect the coil to both +12V and gnd of the main PSU

Connect the gnd and pwr-on wires from the aux PSU to the relay contacts as you already show

Jumper the connection for the aux PSU gnd connection at the relay terminal to the relay's coil connection terminal from the main PSU gnd.
.


Darlene

Quote:
Originally Posted by AngryMarine View Post

Yes! I'm sorry I forgot to mention I'm in japan. The grounds for both PSU's are an exterior wired connection that is linked and electrically/physically the same point. Sometimes I forget to mention those things. Both GNDs for both PSUs are electrically fed by the same ground at the wall/building ground in their power cords. These grounds should be applied actively regardless of the PSU state but....

The relay's common pin can provide an electrically parallel ground which I will utilize as you advise. This will ensure a proper ground path is maintained regardless of PSU condition. Great catch!!!!! thumb.gif

-Joe

It's obvious that you guys have the electronics know how...
but it seems like you're making it harder than it needs to be.
OR I totally missed some thing when making my Auxiliary PSU controller redface.gif
which does the following with one relay and one switch
  • turns on Aux PSU when system is powered up
  • turns off the Aux PSU when system powers down.
  • Can keep Aux PSU on when system is shut down.
  • Can manually switch On & OFF Aux PSU when system is off
  • IF Aux PSU is manually switched off while system is off, Aux PSU will still turn on when system is powered up
post #11837 of 22267
Quote:
Originally Posted by Kevin_CL View Post

So sorry for all the trouble. IT Diva is correct, the rear section is for a reverse case. The mid-chassis is unfortunately also incorrect actually I can't tell if the mid is correct or not from the images. If the bend with all the holes is facing upwards it is correct. Please do not use a dremel. From what I can see it only seems to be the rear section which is incorrect. We are, as always, working this weekend and I will have a replacement rear chassis shipped out today with express shipping.

As for the delays....

We have been working long hours fulfilling case orders and figuring out ways to work more efficiently. Some changes have been made to the way we process case orders and things are looking much better though it does take sometime for things to take affect. We are actually getting close to bringing the processing times back down a step. Because of these delays we also held back the NOVA line until we feel confident with our shipping ETAs. Trust me when I say that bringing shipping ETAs down is my number one goal right now. We hate the fact that people have to wait this long and I won't rest until things are back to a more "normal" processing time.

Hey Kevin,

Got your emails and responded to one of them...thank you so much for the support. Means a lot of me, especially on the weekend, that you guys are doing what you can to make things right. Thank you!!

Now, as for what's misaligned....my best description is that the motherboard tray appears to slide in correctly, and appears to fit correctly, but it is that rear section/PCI backplate cover that is supposed to fit in flush all the way, but does not.

I'm not quite sure what you mean by, "bend with all the holes is facing upward" description of the "mid-chassis..." if you mean the piece on the INSIDE of the case, where the HDD/SSD trays are mounted to on one side, then that *appears* to be correct. Everything was going pretty much as planned with the instructions while I was putting it together, until literally it came time for the mobo tray + PCI backplate combo to slide in...and that's where all hell broke loose. smile.gif

Let me know, and I can either take a closer look for you or send more pictures. I also responded to your emails (woke up 20 minutes ago).

Thanks again, Kevin!! cheers.gif
Edited by jcde7ago - 4/4/15 at 10:32am
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post #11838 of 22267
Quote:
Originally Posted by IT Diva View Post

Another thing to note, is that his mounting of the midplate appears to be upside down compared to the pictures on the Caselabs site for the replacement chassis parts, as well as your own pic of your SMA8, indicating that it was intended to be a reverse atx midplate:

The picture isn't very good, so I could be wrong on this, but if I'm correct, then it's further evidence that maybe it's a reverse atx orientation that's been assembled backwards.


Regardless, the rear chassis panel is definitely for a reverse ATX orientation, and that's why it doesn't line up to the mobo tray and its rear panel properly as it's currently assembled.
Darlene

Yup, you were spot on! Kevin from CL was amazing in his response and customer service...they already have a replacement rear chassis panel on a FedEx truck that will end up on my doostep on Monday. Kudos to CaseLabs! thumb.gif

The motherboard tray, PCI backplate and midplate were all normal/"Standard" ATX, but the rear chassis panel was indeed for a "Reverse" ATX setup sent erroneously to me by CL...hopefully someone didn't end up with my standard one... tongue.gif

Here's the pic Kevin sent me, and it all makes sense now:

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post #11839 of 22267
Quote:
Originally Posted by jcde7ago View Post

Yup, you were spot on! Kevin from CL was amazing in his response and customer service...they already have a replacement rear chassis panel on a FedEx truck that will end up on my doostep on Monday. Kudos to CaseLabs! thumb.gif

The motherboard tray, PCI backplate and midplate were all normal/"Standard" ATX, but the rear chassis panel was indeed for a "Reverse" ATX setup sent erroneously to me by CL...hopefully someone didn't end up with my standard one... tongue.gif

Here's the pic Kevin sent me, and it all makes sense now:
Warning: Spoiler! (Click to show)

thumb.gif

Good stuff. Just relax now.

TCO
     
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post #11840 of 22267
When I decided it was time to add the second gpu in, the Swiftech Maelstrom dual pump couldn't handle the pressure or something (like something blocked the loop, flow was almost non-existing)
So I went with separate loops, not as fancy as some, but making due with what I got. And at l(e)ast it's working.
GPU is using acrylic, while CPU is using PETG..will see if it holds it's glory.
Ready for GTA5!


It's still in the early test phase, hence the towering upon the reservoirs.

cheers.gif

edit: the tiny spacing between the flexbay covers is driving me a bit crazy. It's not that visible when I sit but still..

Edited by SortOfGrim - 4/5/15 at 6:15am
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