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post #3941 of 22188
Quote:
Originally Posted by Jimhans1 View Post

Quote:
Originally Posted by Mega Man View Post

cryingsmiley.gif

any word from xnine on this:/ if this is permanent it would make me soooooo sad :/

Already confirmed in the caselabs post sales forum. Not sure how long it will be, but they said indefinitely in the forum.

yea i just found this :/ so sad, hoping they will do it less often but still do it
USS CLM8-1701
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Her Venom
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Lil Tough Guy
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USS CLM8-1701
(39 items)
 
Her Venom
(21 items)
 
Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
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Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
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Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
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Razer Lachesis 
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FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
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Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
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post #3942 of 22188
NOOOOOOO!!! White is the best!! sad-smiley-002.gif
Sideous
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Sideous
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OCN ultimate rig
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post #3943 of 22188
Quote:
Originally Posted by Mega Man View Post

Quote:
Originally Posted by Jimhans1 View Post

Quote:
Originally Posted by Mega Man View Post

cryingsmiley.gif

any word from xnine on this:/ if this is permanent it would make me soooooo sad :/

Already confirmed in the caselabs post sales forum. Not sure how long it will be, but they said indefinitely in the forum.

yea i just found this :/ so sad, hoping they will do it less often but still do it

We're looking at our options.

To provide a little more insight, we get just a couple of orders for white cases a week right now compared to dozens of black cases. The tear down process to switch booths from black to white takes around 45 minutes, then we have to stop the Black paint booths from operating, otherwise they will contaminate the black cases and visa versa. Then, after painting, we have to tear it down again and covert the booths back to black paint.

This process doesn't seem like much, but it is pushing black cases out anywhere from 2-4 days MORE than what we want to get them out to our customers, considering all of those orders for black cases are postponed during the painting process for the white ones. So it's not just affecting our sales numbers, it's also affecting our customer service and ability to ship products out in a timely manner, which is not acceptable.

We've received a lot of feedback from customers regarding the decision, some understand and are okay with it, some understand and hate it. This isn't a decision that was made lightly and to clarify, the color is being suspended, not terminated.

CaseLabs is looking at other options to make white still available but there's no guarantee until we do some expansion at the lab and make a new painting area for other colors.
post #3944 of 22188
I've only ever purchased black - everything not just cases actually... both my CL cases are black, my car is black (with black rims/emblems/etc...), heck I probably only own 5 or 6 articles of clothing that aren't black... and they're gray. biggrin.gif

However, I do love looking at the white cases and when I get around to building a rig for my wife... I can guarantee that it will have to be white (or maybe pink rolleyes.gif) but I can totally understand the reasoning behind the decision.

One option I can think of is simply reviewing the order-flow demographics... if you have a month or two where sales normally drop off somewhat (for many companies this occurs normally in the spring, but CL might be different)... if that's the case, and you're only doing black cases the rest of the time, it would seem likely that a small inventory could be retained and a smaller run of white cases conducted at that time. Then you could simply offer them as a different SKU with a notice of the remaining inventory. Either that or just put a notice indicating that white cases could be ordered but would be held until a batch of 50 cases (or something that makes sense) had 'back-logged' and then do a batch.

I realize that the importance of good and prompt customer service is paramount to CL (and to us as your customers) but as long as it was made very clear on the website that ordering a white case might entail waiting up to 60 days before shipment would occur, at least people who really, really wanted white cases - and were willing to wait for them - could still get what they wanted. biggrin.gif
post #3945 of 22188
Quote:
Originally Posted by XNine View Post

Quote:
Originally Posted by Mega Man View Post

Quote:
Originally Posted by Jimhans1 View Post

Quote:
Originally Posted by Mega Man View Post

cryingsmiley.gif

any word from xnine on this:/ if this is permanent it would make me soooooo sad :/

Already confirmed in the caselabs post sales forum. Not sure how long it will be, but they said indefinitely in the forum.

yea i just found this :/ so sad, hoping they will do it less often but still do it

We're looking at our options.

To provide a little more insight, we get just a couple of orders for white cases a week right now compared to dozens of black cases. The tear down process to switch booths from black to white takes around 45 minutes, then we have to stop the Black paint booths from operating, otherwise they will contaminate the black cases and visa versa. Then, after painting, we have to tear it down again and covert the booths back to black paint.

This process doesn't seem like much, but it is pushing black cases out anywhere from 2-4 days MORE than what we want to get them out to our customers, considering all of those orders for black cases are postponed during the painting process for the white ones. So it's not just affecting our sales numbers, it's also affecting our customer service and ability to ship products out in a timely manner, which is not acceptable.

We've received a lot of feedback from customers regarding the decision, some understand and are okay with it, some understand and hate it. This isn't a decision that was made lightly and to clarify, the color is being suspended, not terminated.

CaseLabs is looking at other options to make white still available but there's no guarantee until we do some expansion at the lab and make a new painting area for other colors.

Not like they cant get it in primer and paint it themselves....

People are forgetting the Caselabs is a small company.the likes of Coolermaster spend more on the tea budget than Caselabs spend in payroll for the PC case dept,anything to make CL be more productive and in turn expanding to allow for these options to be added later is fine with me.

Now,if you ditch primer then that is unacceptable and I will assume that Caselabs has been infiltrated by Communists and will plan the Airstrike on the factory accordingly.
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MILSPEC II
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post #3946 of 22188
Quote:
Originally Posted by B NEGATIVE View Post

Not like they cant get it in primer and paint it themselves....

People are forgetting the Caselabs is a small company.the likes of Coolermaster spend more on the tea budget than Caselabs spend in payroll for the PC case dept,anything to make CL be more productive and in turn expanding to allow for these options to be added later is fine with me.

Now,if you ditch primer then that is unacceptable and I will assume that Caselabs has been infiltrated by Communists and will plan the Airstrike on the factory accordingly.


I just got my new LDT (laser designation tool) before the New Year....

I laze them for the guided strike for ya! thumb.gif


MUST HAVE PRIMAAAAR GRAY.

'Cause eventually I'm going to do my big system, and I need a reason to live.






Thanks - T
post #3947 of 22188
Quote:
Originally Posted by B NEGATIVE View Post


Not like they cant get it in primer and paint it themselves....

People are forgetting the Caselabs is a small company.the likes of Coolermaster spend more on the tea budget than Caselabs spend in payroll for the PC case dept,anything to make CL be more productive and in turn expanding to allow for these options to be added later is fine with me.

Now,if you ditch primer then that is unacceptable and I will assume that Caselabs has been infiltrated by Communists and will plan the Airstrike on the factory accordingly.

We're actually a TINY company, not even small yet. Small would be about 20+ employees. We're far, far below that, LOL. To be honest, though, I'd rather have us be a tiny company with the ethics we do than to be a massive corporation with millions of dollars in our pockets and relatively no care about our products and customers. There's zero bureaucracy inside CL. I'm not even a customer service rep, I'm the social media guy, but I'm happy to chip in and help where I can because I want CL to succeed. Two guys handling all of the Q&A plus shipping, quotes, web site, photos, and CS is just insane, so I like to jump in where I can.

Plus, chicks totally dig Jim, Kevin, and Me. So.... Yeah. That's.... That's where it's at.
post #3948 of 22188
Quote:
Originally Posted by XNine View Post

We're actually a TINY company, not even small yet. Small would be about 20+ employees. We're far, far below that, LOL. To be honest, though, I'd rather have us be a tiny company with the ethics we do than to be a massive corporation with millions of dollars in our pockets and relatively no care about our products and customers. There's zero bureaucracy inside CL. I'm not even a customer service rep, I'm the social media guy, but I'm happy to chip in and help where I can because I want CL to succeed. Two guys handling all of the Q&A plus shipping, quotes, web site, photos, and CS is just insane, so I like to jump in where I can.

Plus, chicks totally dig Jim, Kevin, and Me. So.... Yeah. That's.... That's where it's at.

As a business owner myself, I would rather deal with a family run business (Jim & Kevin are related, as is one other gentleman there, but i can't remember his name darn it) than a big corporation, the business ethics that CL has is honestly second to none. Being an owner of one of the STH10's in white, yes, I am sad to see the white put on the back burner for now, but i fully understand the reasoning behind it, and hope that the overall case production is able to be brought to where it will allow them to expand operations and return the white cases to a more "standard" item again!

Good Luck in 2014 CL, we your loyal customers will try to help make this a great year for you, and us!!!

thumbsupsmiley.png
post #3949 of 22188
excited for all the potential products CL can bring us in 2014 biggrin.gif my sth10 is itching for a friend tongue.gif
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post #3950 of 22188
Quote:
Originally Posted by szeged View Post

excited for all the potential products CL can bring us in 2014 biggrin.gif my sth10 is itching for a friend tongue.gif

He means a TX-10 to put his STH10 inside aka a home for it thumb.gif
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