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[Official] Case Labs Owners Club - Page 841

post #8401 of 22179
And that's the quality that makes it impossible to go back to mass produced cases.
post #8402 of 22179
Quote:
Originally Posted by iBored View Post

And that's the quality that makes it impossible to go back to mass produced cases.

Today was the first day I've ever played with a CL case and I'm already in love. Don't think I'd ever be able to go back either thumb.gif.
post #8403 of 22179
Quote:
Originally Posted by iBored View Post

And that's the quality that makes it impossible to go back to mass produced cases.

amen'
USS CLM8-1701
(39 items)
 
Her Venom
(21 items)
 
Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
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USS CLM8-1701
(39 items)
 
Her Venom
(21 items)
 
Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
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post #8404 of 22179
One of the things I love about my job with Case Labs, is that we aren't so big that people begin to blur. What I mean is, I can talk with each and every person here, with all of our clients or interested parties, and feel like I'm talking with people I know. We joke, we banter, we communicate ideas and share. If there's a problem with someone's case, we can address it in a very quick fashion. When someone has a suggestion that makes our products better, we incorporate them. We hold ourselves to a high standard of treating everyone with respect, no matter if they are a big name modder, or a first time watercooler.


To me, if I were running a business, that's how I'd want it to be. And that's how I want it to be when I'm a customer too. All of you aren't just money. You're people who chose to use our products, people who have shaped our products and who have made Case Labs who we are. And that's pretty damn awesome!
post #8405 of 22179
I get so frustrated when I hear horror stories about or have bad experiences with companies that have poor customer service, There are too many in the pc market but there are several exceptional ones also. I have heard nothing but good things about Caselabs and it's businesses like these that will continue to get my $$$.
With that being said my 2 tone SM8 should be done no later than the 23rd. I cant wait! smile.gif
ROGIXBEAST
(29 items)
 
  
CPUMotherboardGraphicsRAM
I7 7700K @ 51GHZ ASUS MAXIMUS IX FORMULA EVGA GeForce GTX 980TI classified KingPin edition G Skill Trident Z F4-3600C16Q-32GTZR 
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 Pro 512gb (OS) Samsung 850 Pro 512gb Samsung 850 evo 1tb WD velociraptor 10kRPM 600gb 
Hard DriveOptical DriveCoolingCooling
WD Black 2tb LG Blu Ray burner SWIFTECH APOGEE XL ROG CPU BLOCK HARDWARE LABS Black Ice Nemesis 360GTX Dual-Cor... 
CoolingCoolingCoolingCooling
ALPHACOOL MONSTA RAD 240  EK 980TI K|ngP|n waterblock NB ELOOP & GENTLE TYPHOON AP-29pwm FANS AQUACOMPUTER D5 PWM PUMP W/ BITSPOWER "S" TOP &... 
OSMonitorMonitorMonitor
Win 10 pro 64BIT Asus PG279Q 165hz BenQ XL2420TE 144hz LG 55" LED 
KeyboardPowerCaseMouse
DUCKY ONE TKL RGB CHERRY MX BLUES EVGA SUPERNOVA 1300G2 W/ Sleeved cables(CARBON) CASELABS MERLIN SM8 (2-tone) Logitech G502 RGB 
Mouse PadAudioAudioOther
Corsair MM200 CH-9000086-WW Extended Edition 7-channel Klipsch Legends/2-channel THX ultra I... Sennheiser G4me Zero h.p. CABLEMOD AURA RF RGB LED Lighting KIT 
Other
Asus ROG front base 
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ROGIXBEAST
(29 items)
 
  
CPUMotherboardGraphicsRAM
I7 7700K @ 51GHZ ASUS MAXIMUS IX FORMULA EVGA GeForce GTX 980TI classified KingPin edition G Skill Trident Z F4-3600C16Q-32GTZR 
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 Pro 512gb (OS) Samsung 850 Pro 512gb Samsung 850 evo 1tb WD velociraptor 10kRPM 600gb 
Hard DriveOptical DriveCoolingCooling
WD Black 2tb LG Blu Ray burner SWIFTECH APOGEE XL ROG CPU BLOCK HARDWARE LABS Black Ice Nemesis 360GTX Dual-Cor... 
CoolingCoolingCoolingCooling
ALPHACOOL MONSTA RAD 240  EK 980TI K|ngP|n waterblock NB ELOOP & GENTLE TYPHOON AP-29pwm FANS AQUACOMPUTER D5 PWM PUMP W/ BITSPOWER "S" TOP &... 
OSMonitorMonitorMonitor
Win 10 pro 64BIT Asus PG279Q 165hz BenQ XL2420TE 144hz LG 55" LED 
KeyboardPowerCaseMouse
DUCKY ONE TKL RGB CHERRY MX BLUES EVGA SUPERNOVA 1300G2 W/ Sleeved cables(CARBON) CASELABS MERLIN SM8 (2-tone) Logitech G502 RGB 
Mouse PadAudioAudioOther
Corsair MM200 CH-9000086-WW Extended Edition 7-channel Klipsch Legends/2-channel THX ultra I... Sennheiser G4me Zero h.p. CABLEMOD AURA RF RGB LED Lighting KIT 
Other
Asus ROG front base 
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post #8406 of 22179
See...

Some casE companies (and just companies in general) have such a bad reputation for customer service that people just deal with damaged goods on arrival that people just avoid even trying to get something fixed.

I got my S8 quite a while ago - I'm a slow builder, sorry - and I noticed my 4-way HDD rack was bent all to whootywhoo, and you know what I did?
Checked the paint, bent it back myself with some rags and some lovin', and moved on.
WHY?
When CL has the best customer service of most anyone, why not take advantage of it?
Because personally, it's a silly thing to gripe about, and I worked right around it anyway.

MY POINT IS:
They have such a good reputation that I would have felt like a nardbagel just bringing it up. redface.gif
If I had asked, CL would have done (whatever their standard for that type of situation is), and life goes on.

IN OTHER WORDS, they've earned a break, IMO. thumb.gif

Some companies treat you like just speaking to them is a privilege, and that's not how to earn love and loyalty from customers.





Thanks - T
post #8407 of 22179
Thrasher, if you need that part replaced, let us know. If it doesn't look and feel like a brand new part, it needs to be corrected by us.
post #8408 of 22179
Quote:
Originally Posted by XNine View Post

Thrasher, if you need that part replaced, let us know. If it doesn't look and feel like a brand new part, it needs to be corrected by us.

You guys really are the best, I'm so a customer for life, or as long as computers are in their current form :-)
post #8409 of 22179
Quote:
Originally Posted by NKrader View Post

You guys really are the best, I'm so a customer for life, or as long as computers are in their current form :-)

Even if computers change form I suspect Case Labs will as well wink.gif.
post #8410 of 22179
Quote:
Originally Posted by XNine View Post

Thrasher, if you need that part replaced, let us know. If it doesn't look and feel like a brand new part, it needs to be corrected by us.

Is it possible to get a replacement sticker for the front panel cover? It will be all powdercoated soon and this one seems hard to get off- if it is a sticker at all!
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