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post #8721 of 22267
Quote:
Originally Posted by NKrader View Post

Quote:
Originally Posted by XNine View Post

Just a thought, have it shipped to your place of business?

You have to understand, we're sending custom built chassis, expensive chassis to people. These boxes are pretty light, and can easily be taken by someone. So, what happens when Fedex drops it at the door, and someone steals it? You're out of luck. We fulfilled the order, Fedex says they delivered it, it's not there. Then you're out 500 bucks and the best enthusiast made chassis on the market.

While I understand your frustration (I've had more cases delivered to my door than a lot of people, because I'm a sick freak who loves working on cases more than any other hardware), but in the end, I'd rather assure that you get your case than some thieving jerkface.

I apologise for my rant, I just have to deal with how terrible fedex is on a daily basis and then this happened today and it pissed me off how they run their company lol..

It's cool. Like I said, I understand where you're coming from. I haven't had much bad luck with FedEx or UPS. However, OnTrac, the company Newegg uses to deliery stuff now, makes my blood boil. Who in the hell delivers a package at 9pm on a Friday night during non-holiday times? Ontrac. So, while our experiences differ slightly, I still understand.
post #8722 of 22267
Quote:
Originally Posted by XNine View Post

It's cool. Like I said, I understand where you're coming from. I haven't had much bad luck with FedEx or UPS. However, OnTrac, the company Newegg uses to deliery stuff now, makes my blood boil. Who in the hell delivers a package at 9pm on a Friday night during non-holiday times? Ontrac. So, while our experiences differ slightly, I still understand.

Haha I thought I was the only one with 9pm deliveries from them.

I love ups.
     
CPUMotherboardGraphicsRAM
Intel Core i7-7700K ASUS ROG STRIX Z270I w/TPM EVGA GeForce GTX 1080 Ti Black Edition CORSAIR Dominator Platinum 16GB (2 x 8GB) DDR4 ... 
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Caselabs - Bullet BH2 RAZER DeathAdder Chroma Glorious PC Gaming Race 3XL Mouse Mat - 48X24" Steelseries - Arctis 7 
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Caselabs - Bullet BH2 RAZER DeathAdder Chroma Glorious PC Gaming Race 3XL Mouse Mat - 48X24" Steelseries - Arctis 7 
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post #8723 of 22267
You do realize that FedEx and UPS both have delivery management systems on their websites that allow you to leave precise delivery instructions for packages right? You just need to setup a profile and have your address verified. It takes 90 days for FedEx to verify an address but UPS is much quicker. Once the account is setup, you can set delivery instructions like "Leave package at : Front door, Back Door/Patio, Main Entrance/Front Desk, or even Apartment Office. You can authorize shipment release so a signature isn't required or have the package held at a UPS or FedEx office if you schedule before the package is put on the truck for delivery. I've had several packages delivered to the FedEx store since my apartment office want sign for any packages. The management company won't except the liability that comes with signing for someone else's property. UPS will charge a small fee to change delivery though unless you have a premium account, which is about $40 a yr. It's worth it for me to have the premium account cause I order a ton of crap. Just got some accessory parts in today from Case Labs for my Merlin SM8. Oh, and all that stuff can be managed from apps on your smart phone too if you don't feel like logging into the websites.
post #8724 of 22267
Quote:
Originally Posted by Knight26 View Post

You do realize that FedEx and UPS both have delivery management systems on their websites that allow you to leave precise delivery instructions for packages right? You just need to setup a profile and have your address verified. It takes 90 days for FedEx to verify an address but UPS is much quicker. Once the account is setup, you can set delivery instructions like "Leave package at : Front door, Back Door/Patio, Main Entrance/Front Desk, or even Apartment Office. You can authorize shipment release so a signature isn't required or have the package held at a UPS or FedEx office if you schedule before the package is put on the truck for delivery. I've had several packages delivered to the FedEx store since my apartment office want sign for any packages. The management company won't except the liability that comes with signing for someone else's property. UPS will charge a small fee to change delivery though unless you have a premium account, which is about $40 a yr. It's worth it for me to have the premium account cause I order a ton of crap. Just got some accessory parts in today from Case Labs for my Merlin SM8. Oh, and all that stuff can be managed from apps on your smart phone too if you don't feel like logging into the websites.

You do realize that ups drivers have common sense and don't have to be told obvious things like leave it in the management office like EVERYONE who delivers packages even non signature required ones. And the management company ALWAYS signs for my packages.
And if it's ups I just ask my driver at work to grab it for me then he does and brings it to my work, for free

Trust me I work/manage shipping and receiving department and deal with hundreds of small packages and ltl freight every day I most likely know more about this subject than you do
Edited by NKrader - 8/7/14 at 7:13pm
     
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Windows 10 Professional Samsung - S34E790C - 34" 21:9 Curved Screen CODE 87 - Cherry MX Green CORSAIR SF600 - 600W 
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Caselabs - Bullet BH2 RAZER DeathAdder Chroma Glorious PC Gaming Race 3XL Mouse Mat - 48X24" Steelseries - Arctis 7 
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post #8725 of 22267
Just a couple of things. rolleyes.gif

Sigh... we have had a number of vendor related issues on top of several line workers being absent due to various reasons. Things should be back on schedule soon. thumb.gif We thank everyone for your continued patience and rest assure that orders are being processed as fast as possible.

Sorry to hear about FedEx Nick, but we do have a policy that all orders over $100.00 require a signature. If you don't want us to require a signature then just let us know in the order comments section. It would be nice to have an option to request "no signature required", but our e-commerce provider doesn't have an option for that.
post #8726 of 22267
You might not have the same driver every time so you can't rely on them all doing the same thing. Before UPS started the delivery management service, I had 3 different packages delivered by 3 different drivers to the same apartment in a week and none of them were left in the same place. The regular guy was on vacation or something. I never new where my stuff was likely to end up. The office at my last apartment would sign for any package as well, but the one I'm in now won't. Different apartment management companies will have different policies as to how they handle residents packages and the drivers might not know if it's not their regular route.

I'm just pointing out that if you don't like the reliability of the delivery drivers there are other options than just waiting to see what happens to your stuff on the day it's supposed to be delivered. I've had a lot less trouble with UPS or FedEx once I started actively managing my delivers from the websites.
post #8727 of 22267
Quote:
Originally Posted by Kevin_CL View Post

Just a couple of things. rolleyes.gif

Sigh... we have had a number of vendor related issues on top of several line workers being absent due to various reasons. Things should be back on schedule soon. thumb.gif We thank everyone for your continued patience and rest assure that orders are being processed as fast as possible.

So what should we translate 5-10 business days into? I went ahead and ordered because I saw a post saying the extended order schedule was over and you were back to normal. :/ (I am near the end of the 5-10 window)
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SLOWPOKE
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post #8728 of 22267
FYI: some exotic cars have a several year wait list. A few days isn't gonna kill ya'll tongue.gif. CL is damn worth the wait folks smile.gif
post #8729 of 22267
Quote:
Originally Posted by wermad View Post

FYI: some exotic cars have a several year wait list. A few days isn't gonna kill ya'll tongue.gif. CL is damn worth the wait folks smile.gif

Ooooorrrrrrrr is it???

Meh, probably not. Wermad is right tho, definitely worth the wait
post #8730 of 22267
Quote:
Originally Posted by wermad View Post

FYI: some exotic cars have a several year wait list. A few days isn't gonna kill ya'll tongue.gif. CL is damn worth the wait folks smile.gif

i cant answer this,

because i died.
     
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Intel Core i7-7700K ASUS ROG STRIX Z270I w/TPM EVGA GeForce GTX 1080 Ti Black Edition CORSAIR Dominator Platinum 16GB (2 x 8GB) DDR4 ... 
Hard DriveHard DriveOptical DriveCooling
SAMSUNG 960 PRO M.2 512GB NVMe  SAMSUNG 960 EVO M.2 1TB NVMe w/EKWB Heatsink ASUS External 12X Blu-Ray Writer Corsair H100i GTX 
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Windows 10 Professional Samsung - S34E790C - 34" 21:9 Curved Screen CODE 87 - Cherry MX Green CORSAIR SF600 - 600W 
CaseMouseMouse PadAudio
Caselabs - Bullet BH2 RAZER DeathAdder Chroma Glorious PC Gaming Race 3XL Mouse Mat - 48X24" Steelseries - Arctis 7 
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Bose Companion 2 Series III  CyberPower UPS - PR1500LCDRTXL2U - 1500w 
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CPUMotherboardGraphicsRAM
Intel Core i7-7700K ASUS ROG STRIX Z270I w/TPM EVGA GeForce GTX 1080 Ti Black Edition CORSAIR Dominator Platinum 16GB (2 x 8GB) DDR4 ... 
Hard DriveHard DriveOptical DriveCooling
SAMSUNG 960 PRO M.2 512GB NVMe  SAMSUNG 960 EVO M.2 1TB NVMe w/EKWB Heatsink ASUS External 12X Blu-Ray Writer Corsair H100i GTX 
OSMonitorKeyboardPower
Windows 10 Professional Samsung - S34E790C - 34" 21:9 Curved Screen CODE 87 - Cherry MX Green CORSAIR SF600 - 600W 
CaseMouseMouse PadAudio
Caselabs - Bullet BH2 RAZER DeathAdder Chroma Glorious PC Gaming Race 3XL Mouse Mat - 48X24" Steelseries - Arctis 7 
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Bose Companion 2 Series III  CyberPower UPS - PR1500LCDRTXL2U - 1500w 
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