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post #8831 of 22194
Quote:
Originally Posted by Ixander View Post

I think this Demciflex filters are made for the flex-bay, you can get a 120.1, 120.2, 120.3, and 120.4

Looks good to me, thank ye thumb.gif
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post #8832 of 22194
Will a 480mm rad on top coexist with a 360 on the front (with one flex-bay above and below the front mount) in an SM8 smile.gif
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post #8833 of 22194
Quote:
Originally Posted by afokke View Post

Will a 480mm rad on top coexist with a 360 on the front (with one flex-bay above and below the front mount) in an SM8 smile.gif


this is my SM8, 34mm rad push-pull, all depends on the thickness of the top rad
post #8834 of 22194
Quote:
Originally Posted by afokke View Post

Will a 480mm rad on top coexist with a 360 on the front (with one flex-bay above and below the front mount) in an SM8 smile.gif

A 480 rad on top will coexist with a 360 in the front, if the 480 rad is 70mm (95mm with 25mm fans) or less. The 360 will use the bottom nine bays and top two bays can be covered with a dual or two single Flex-Bay covers.

Here is my SM8 build (work in progress) with a 480 and 360 coexisting for your reference. For your scenario, simply flip the SM8 upside down to have the 480 rad on top.

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post #8835 of 22194
Quote:
Originally Posted by XNine View Post

I'm sorry you're frustrated, and well work with you to ensure that you're satisfied.

However, there's a few things that you have to take into account. We can't possibly consider every single configuration of hardware out there. This is why we provide external and internal dimensions for each chassis. A 250mm reservoir wouldn't fit in many cases without removing optical drives. Additionally, we provide a standard amount of flex bay covers for each build. If you need a different amount, or single instead of double or triple,, this is where we ask customers to provide such details on the comments box on their order so that we can fulfill their requirements. On every chassis, on our website, we list the standard items that come with the chassis, including flex bay covers. Please contact CS@caselabs.net and we'll assist in figuring out a solution for you.


Quote:
Originally Posted by XNine View Post

We don't usually allow for substitution items, however, there are times when it's warranted. If you wanted every single flex bay cover to be a 1 slot cover, for instance, that's something we wouldn't do without requiring additional covers to be purchased. However, in your instance, where triple slots won't work because of other accessories purchased, it's a different story and we can assist you. That's why we're Case Labs. That's why we communicate with our customers directly in place like forums, because our customers are important to us. All I ask is for a little faith... And maybe some coffee.

Here is the response I recieved from Caselabs "Thank you for contacting us!
If you wish to exchange the covers we can offer you an even exchange (your 3 triple bay covers for 3 single bay covers).
You will be required to provide the shipping cost for the return as well as the replacement covers."

How is this a solution? Why wouldnt I be better off by just buying them rather than paying shipping 2 ways AND giving you my 3 triples which cost more??? Heck I could buy 2 singles and a double for less $ AND get to keep my 3 triples.

Again a simple solution so this dont happen to anyone else would be to ship the customer 2 singles or a double in replace of one of the 3 triples when said customer has purchased a 120.2 flex-bay radiator mount.

Needless to say I was surprised that this was Caselabs "solution"
The world famous caselabs customer service has eluded me for sure!
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post #8836 of 22194
Why would you assume everyone needs 2 singles and a double slot? What if people don't need anything other than the flex bay rad in which case the triple slot solid cover is all they need? I am not familiar with this case so please do let me know if I am missing something here.
post #8837 of 22194
Quote:
Originally Posted by geggeg View Post

Why would you assume everyone needs 2 singles and a double slot? What if people don't need anything other than the flex bay rad in which case the triple slot solid cover is all they need? I am not familiar with this case so please do let me know if I am missing something here.
because you cant cover a single or a double slot opening with three triple flex-bay covers simply put. It covers just about every possible scenario for devices, and why would I need 3 triple covers when I purchased 120.2 flex-bay radiator mount. It just makes sense and it would mean more profit for caselabs anyway

Actually the best solution would be to ship 2 triples and a double and one single, rather than 3 triples. Same amount of slots just means the customer wont have a gaping hole with their new case they just spent nearly $$$$700.00 on.
Edited by sdmf74 - 8/15/14 at 4:19pm
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post #8838 of 22194
Oh the case has 11 flex bays, not 12. I get now what you are saying. But still- expecting these guys to think over why you got this accessory and why you need a "other than default" flex bay cover configuration is unfair in my opinion. They have little time to spend analyzing orders. Perhaps a smart cart where compatibility and incompatibility is listed would be great but that's not happening anywhere anytime soon.
post #8839 of 22194
Quote:
Originally Posted by sdmf74 View Post

because you cant cover a single or a double slot opening with three triple flex-bay covers simply put. It covers just about every possible scenario for devices, and why would I need 3 triple covers when I purchased 120.2 flex-bay radiator mount. It just makes sense and it would mean more profit for caselabs anyway

Actually the best solution would be to ship 2 triples and a double and one single, rather than 3 triples. Same amount of slots just means the customer wont have a gaping hole with their new case they just spent nearly $$$$700.00 on.

One thing I don't understand is that you say you only have 3 triples...but you should also have 2 single because the SM8 is an 11 bays case. So on top you put a triple cover, then your dvd drive, then a single cover and then your rad mount and you're good to go??
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post #8840 of 22194
Quote:
Originally Posted by sdmf74 View Post

[/B]
Here is the response I recieved from Caselabs "Thank you for contacting us!
If you wish to exchange the covers we can offer you an even exchange (your 3 triple bay covers for 3 single bay covers).
You will be required to provide the shipping cost for the return as well as the replacement covers."

How is this a solution? Why wouldnt I be better off by just buying them rather than paying shipping 2 ways AND giving you my 3 triples which cost more??? Heck I could buy 2 singles and a double for less $ AND get to keep my 3 triples.

Again a simple solution so this dont happen to anyone else would be to ship the customer 2 singles or a double in replace of one of the 3 triples when said customer has purchased a 120.2 flex-bay radiator mount.

Needless to say I was surprised that this was Caselabs "solution"
The world famous caselabs customer service has eluded me for sure!

All cases are shipped with a configuration of bay covers that allow all possible bay configurations. You could move the blu ray down one slot, remove the top single bay cover and pop in a triple bay cover above. If you choose not to do this because of the res you wish to use, well I see what you are saying, but how is this something we are just supposed to assume. The pictures on the site and the product specs clearly display the bay covers which are included with the case. We understand the frustration, but there is absolutely no way we could have known you would run into this issue. Then of guessed you would have wanted a double bay cover, and in addition, ship you the bay cover at no cost because of it.

Regarding this comment;

"Again a simple solution so this dont happen to anyone else would be to ship the customer 2 singles or a double in replace of one of the 3 triples when said customer has purchased a 120.2 flex-bay radiator mount."

What if said customer wasn't using a blu ray with 240 flex-bay mount? What if it was just a dual bay pump/res with a 240 flex-bay mount and wanted a triple so that there were no gaps between unused bays? What you are suggesting may have been appropriate for your specific build, but how can you say everyone would want or need this? Let alone doing it without notice just based on the fact we think it may, or may not, be useful.

Also, what if the 240 mount was for another case entirely? We have many customers with multiple cases and who is to say the 240 mount, or any other accessory for that matter, was not for the case on the same order? This actually does happen from time to time.
Edited by Kevin_CL - 8/15/14 at 8:48pm
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