Originally Posted by geggeg
Oh the case has 11 flex bays, not 12. I get now what you are saying. But still- expecting these guys to think over why you got this accessory and why you need a "other than default" flex bay cover configuration is unfair in my opinion. They have little time to spend analyzing orders. Perhaps a smart cart where compatibility and incompatibility is listed would be great but that's not happening anywhere anytime soon.
I never expected anything, I simply made them aware of my situation and they offered a solution. I only made a suggestion for them to consider on their future shipments so others dont have the same issue. I never expected this on the original order, at that time I figured I would be able to install a drive in anything but the fourth slot. Might I add their solution was to ship my 3 triple slot covers back to them at my expense and they would ship me 3 "single" slot covers to me at my expense. How is this a solution??? not to mention not even a fair trade, Why in the world would I do that instead of just buying the 2 singles I need? I shouldnt have even mentioned it cause it's not that big of deal but to say yeah we will offer a solution and not follow through is wrong. especially a company that claims to have exceptional cust service
Originally Posted by akira749
One thing I don't understand is that you say you only have 3 triples...but you should also have 2 single because the SM8 is an 11 bays case. So on top you put a triple cover, then your dvd drive, then a single cover and then your rad mount and you're good to go??
You might wanna read the last 10 or so posts before you reply, its only one or 2 pages back
Originally Posted by Kevin_CL
All cases are shipped with a configuration of bay covers that allow all possible bay configurations. You could move the blu ray down one slot, remove the top single bay cover and pop in a triple bay cover above. If you choose not to do this because of the res you wish to use, well I see what you are saying, but how is this something we are just supposed to assume. The pictures on the site and the product specs clearly display the bay covers which are included with the case. We understand the frustration, but there is absolutely no way we could have known you would run into this issue, and can not just guess you would have wanted a double bay cover, and in addition, ship you a bay cover at no cost because of it.
Regarding this comment;"Again a simple solution so this dont happen to anyone else would be to ship the customer 2 singles or a double in replace of one of the 3 triples when said customer has purchased a 120.2 flex-bay radiator mount."
What if said customer wasn't using a blu ray with 240 flex-bay mount? What if it was just a dual bay pump/res with a 240 flex-bay mount and wanted a triple so that there were no gaps between unused bays? What you are suggesting may have been appropriate for your specific build, but how can you say everyone would want or need this? Let alone doing it without notice just based on the fact we think it would be a good idea.
Also, what if the 240 mount was for another case entirely? We have many customers with multiple cases and who is to say the 240 mount, or any other accessory for that matter, was not for the case on the same order? This actually does happen from time to time.
You may wanna refresh on the last 2 pages as well, If you remember I didnt want my drive in the fourth slot, didnt want it in the 3rd or the second either and definately dont want my drive in the bottom slot. You know im using a res we already discussed this Kevin. Again I never expected you to assume anything, obviously I didnt know I would have to make this compromise when I made the purchase. It's like your reading other peoples posts and forgetting every thing already discussed. I never asked you to ship a bay cover at no cost!!! Now your putting words in my mouth, your the one that said you would offer a solution.
If the customer was using a dual bay pump/res with a 240 flex-bay mount they would simply put the double and single slot in it's place, I dont understand your logic, They have two single slot covers already what does it matter if they use a triple cover or a double and a single? There is a tiny gap between every set of covers right. You are saying that a customer exists that would have to have 5 tiny gaps between covers as opposed to six? I think that customer with 6 tiny milimeter gaps between each flex-bay cover would be a heck of alot happier than the customer "me" who has two gaping 2 inch gaps in the front of their case. Would you want to spend $700 on a case and have it look unfinished, missing bay covers. It wouldnt just be appropriate for my build it would remove any and all possibilities of someone having a missing slot cover so yeah its a good idea. Anytime you have forsight and build your products so every customer is happy its a good idea. It keeps you from losing a customer over a $6 piece of aluminum because you decided to lie and argue with a customer over something so petty.
Also I left absolutely zero doubt it was for another case because in the notes field I wrote "this is my first caselabs purchase
so if I left anything out or if you have any questions feel free to contact me" Apparently you havent even reviewed my order or you would have seen this.
Originally Posted by stickg1
Just order the stuff you need. Problem solved.
No doubt would have saved alot of trouble believe me, I never asked for anything, I just wish I wasnt lied to and offered a bogus resolution that would cost much more than if I would have.
I used to work in sales and management for a consumer electronics company and I would have never treated a customer this way and if they had an issue I would have at least referred to and been familiar with their purchase.
I'm done I have a computer to build.