Overclock.net › Forums › Case Mods & Cases › Computer Cases › [Official] Case Labs Owners Club
New Posts  All Forums:Forum Nav:

[Official] Case Labs Owners Club - Page 885

post #8841 of 22194
Quote:
Originally Posted by geggeg View Post

Oh the case has 11 flex bays, not 12. I get now what you are saying. But still- expecting these guys to think over why you got this accessory and why you need a "other than default" flex bay cover configuration is unfair in my opinion. They have little time to spend analyzing orders. Perhaps a smart cart where compatibility and incompatibility is listed would be great but that's not happening anywhere anytime soon.

Just to add something to this. Even a "smart cart" could not catch this. This problem is purely based on the exact build configuration and parts he wishes to have.
post #8842 of 22194
Just order the stuff you need. Problem solved.
post #8843 of 22194
Quote:
Originally Posted by stickg1 View Post

Just order the stuff you need. Problem solved.

Agreed! If you need more room, get a bigger CaseLabs case!

By the way I ordered an SM8 today!

(Case Color: Black 3-5 business days for processing, Orientation: Standard, MB Door Style: Ventilated, Cable Side Door: Ventilated, Top Cover: Ventilated (Std), Top Chassis Mount: Drop-in Style with 120.4 mount ($19.95), Bottom Chassis Mount: 120.4 Radiator Mount, PCI Backplate: Fan Holes, Power and Reset Switch: Standard Power/Reset Switches with Sleeved Cables , I/O Panel: USB 3.0/HD Audio ($25.00), Flex-Bay Covers: Solid)

A 120.3 radiator mount and the HD caster kit.

Question: Should I have ordered the PSU mount? It's going in the typical bottom corner of the case.

Thank's

Mike
Watson III
(31 items)
 
Watson V
(24 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700K ASUS Maximus VIII Gene Asus GeForce GTX 1080 Founders Edition Corsair Dominator Platinum 3000MHz C15 
Hard DriveOptical DriveCoolingCooling
Samsung 950 Pro NVMe 512GB Lite-On w/ Lite-Scribe Watercool D5 Bitspower Black Sparkle 
CoolingCoolingCoolingCooling
3 - Koolance QD3 Quiick Disconnects Hardware Labs Black Ice Nemesis 360 GTX Primochill Adavanced LTR 3/5 x 5/8 Bool Red Tubing 3 - Noctua NF-F12's Industrial 3000 RPM Push/In... 
CoolingCoolingOSMonitor
2 - Noctua NF-F12's 1500 RPM as front intake Swiftech Helix 1800 RPM PWM 120mm fan as exhaust Windows 7 Ultimate 64bit ASUS VC239H 
MonitorKeyboardPowerCase
ASUS VS228H-P HP Mechanical PS/2 Corsair AX860 Platinum CaseLabs S5 Two-Tone White/Gunmetal 
MouseMouse PadAudioAudio
Logitech M510 Staples Boston Acoustics Bowers & Wilkins P5 Series II Headphones 
  hide details  
Reply
Watson III
(31 items)
 
Watson V
(24 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 6700K ASUS Maximus VIII Gene Asus GeForce GTX 1080 Founders Edition Corsair Dominator Platinum 3000MHz C15 
Hard DriveOptical DriveCoolingCooling
Samsung 950 Pro NVMe 512GB Lite-On w/ Lite-Scribe Watercool D5 Bitspower Black Sparkle 
CoolingCoolingCoolingCooling
3 - Koolance QD3 Quiick Disconnects Hardware Labs Black Ice Nemesis 360 GTX Primochill Adavanced LTR 3/5 x 5/8 Bool Red Tubing 3 - Noctua NF-F12's Industrial 3000 RPM Push/In... 
CoolingCoolingOSMonitor
2 - Noctua NF-F12's 1500 RPM as front intake Swiftech Helix 1800 RPM PWM 120mm fan as exhaust Windows 7 Ultimate 64bit ASUS VC239H 
MonitorKeyboardPowerCase
ASUS VS228H-P HP Mechanical PS/2 Corsair AX860 Platinum CaseLabs S5 Two-Tone White/Gunmetal 
MouseMouse PadAudioAudio
Logitech M510 Staples Boston Acoustics Bowers & Wilkins P5 Series II Headphones 
  hide details  
Reply
post #8844 of 22194
Quote:
Originally Posted by akira749 View Post

All true and also @sdmf74, have you tried to put your dvd drive in the bottom flex-bay? Maybe this way you would still be able to install your 250mm reservoir.

Bad planning? Wrong case?
Render Bender
(10 items)
 
On The Move
(11 items)
 
 
CPUGraphicsRAMHard Drive
Intel X5690 Xeon (12 Cores @ 3.46) Nvidia Titan Xp 64GB 1333MHz ECC DDR3 Samsung 850 EVO 1TB x2 - RAID 0 
MonitorCaseAudio
Samsung UN40JU6700 40" 4K Curved Apple Mac Pro 2010 Klipsch 2.1 
CPUGraphicsRAMHard Drive
Intel Core 2 Duo Nvidia GeForce 9400M 8GB 1067 MHz DDR3 Toshiba 500GB 
OSMonitorKeyboardCase
Mavericks 10.9 Dell U3011 Rosewill Mech Reds 2010 Unibody 
MouseMouse PadAudio
Logitech G700 Multi-Touch Kilpsch 2.1 
  hide details  
Reply
Render Bender
(10 items)
 
On The Move
(11 items)
 
 
CPUGraphicsRAMHard Drive
Intel X5690 Xeon (12 Cores @ 3.46) Nvidia Titan Xp 64GB 1333MHz ECC DDR3 Samsung 850 EVO 1TB x2 - RAID 0 
MonitorCaseAudio
Samsung UN40JU6700 40" 4K Curved Apple Mac Pro 2010 Klipsch 2.1 
CPUGraphicsRAMHard Drive
Intel Core 2 Duo Nvidia GeForce 9400M 8GB 1067 MHz DDR3 Toshiba 500GB 
OSMonitorKeyboardCase
Mavericks 10.9 Dell U3011 Rosewill Mech Reds 2010 Unibody 
MouseMouse PadAudio
Logitech G700 Multi-Touch Kilpsch 2.1 
  hide details  
Reply
post #8845 of 22194
so... this X2 gonna be ready for xmas or what?
post #8846 of 22194
Quote:
Originally Posted by protzman View Post

so... this X2 gonna be ready for xmas or what?

Should be! thumb.gif
post #8847 of 22194
Quote:
Originally Posted by Kevin_CL View Post

Should be! thumb.gif

Sweeet!
Tiny Dancer
(20 items)
 
Son's Build
(16 items)
 
CPUMotherboardGraphicsRAM
i7 6800k Asrock X99e-itx EVGA GTX 1070 FE Corsair Vengence LPX 
Hard DriveHard DriveCoolingCooling
Western Digital Black SAMSUNG 960 EVO M.2 500GB NVMe Corsair H75  NF-F12 industrialPPC-2000 PWM  
CoolingOSMonitorKeyboard
NF-F12 industrialPPC-2000 PWM  Windows 10 BenQ 32" IPS 4K (BL3201PH) Vortex Poker 3 (White with White LED) 
PowerCaseMouseMouse Pad
Corsair SF600w Ncase M1 V5 (Silver) Logitech G102 Prodigy (Matte White) Glorious PC Gaming Race XXL Extended 
AudioAudioAudioAudio
Soundblaster Omni 5.1 Sennheiser HD 598 kanto Yu2 Desktop Speakers (Gloss White) Kanto Sub 6 (Gloss White) 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1055T Gigabyte 880GMA-UD2H Asus GTX 660 Ti Corsair Vengeance Pro 
Hard DriveHard DriveHard DriveCooling
PNY SSD CS1311  Samsung SSD 830  Samsung Spinpoit F3 Corsair H50 
OSMonitorKeyboardPower
Windows 7 Home Premium 64bit Samsung SyncMaster 220wm Coolermaster Quickfire Rapid Antec Neo Eco 520C 
CaseMouseMouse PadAudio
Silverstone FT03B Zowie Mico Steelseries QcK Logitech LS21 2.1 Stereo Speakers 
  hide details  
Reply
Tiny Dancer
(20 items)
 
Son's Build
(16 items)
 
CPUMotherboardGraphicsRAM
i7 6800k Asrock X99e-itx EVGA GTX 1070 FE Corsair Vengence LPX 
Hard DriveHard DriveCoolingCooling
Western Digital Black SAMSUNG 960 EVO M.2 500GB NVMe Corsair H75  NF-F12 industrialPPC-2000 PWM  
CoolingOSMonitorKeyboard
NF-F12 industrialPPC-2000 PWM  Windows 10 BenQ 32" IPS 4K (BL3201PH) Vortex Poker 3 (White with White LED) 
PowerCaseMouseMouse Pad
Corsair SF600w Ncase M1 V5 (Silver) Logitech G102 Prodigy (Matte White) Glorious PC Gaming Race XXL Extended 
AudioAudioAudioAudio
Soundblaster Omni 5.1 Sennheiser HD 598 kanto Yu2 Desktop Speakers (Gloss White) Kanto Sub 6 (Gloss White) 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1055T Gigabyte 880GMA-UD2H Asus GTX 660 Ti Corsair Vengeance Pro 
Hard DriveHard DriveHard DriveCooling
PNY SSD CS1311  Samsung SSD 830  Samsung Spinpoit F3 Corsair H50 
OSMonitorKeyboardPower
Windows 7 Home Premium 64bit Samsung SyncMaster 220wm Coolermaster Quickfire Rapid Antec Neo Eco 520C 
CaseMouseMouse PadAudio
Silverstone FT03B Zowie Mico Steelseries QcK Logitech LS21 2.1 Stereo Speakers 
  hide details  
Reply
post #8848 of 22194
Quote:
Originally Posted by geggeg View Post

Oh the case has 11 flex bays, not 12. I get now what you are saying. But still- expecting these guys to think over why you got this accessory and why you need a "other than default" flex bay cover configuration is unfair in my opinion. They have little time to spend analyzing orders. Perhaps a smart cart where compatibility and incompatibility is listed would be great but that's not happening anywhere anytime soon.

I never expected anything, I simply made them aware of my situation and they offered a solution. I only made a suggestion for them to consider on their future shipments so others dont have the same issue. I never expected this on the original order, at that time I figured I would be able to install a drive in anything but the fourth slot. Might I add their solution was to ship my 3 triple slot covers back to them at my expense and they would ship me 3 "single" slot covers to me at my expense. How is this a solution??? not to mention not even a fair trade, Why in the world would I do that instead of just buying the 2 singles I need? I shouldnt have even mentioned it cause it's not that big of deal but to say yeah we will offer a solution and not follow through is wrong. especially a company that claims to have exceptional cust service rolleyes.gif

Quote:
Originally Posted by akira749 View Post

One thing I don't understand is that you say you only have 3 triples...but you should also have 2 single because the SM8 is an 11 bays case. So on top you put a triple cover, then your dvd drive, then a single cover and then your rad mount and you're good to go??

You might wanna read the last 10 or so posts before you reply, its only one or 2 pages back thumb.gif
Quote:
Originally Posted by Kevin_CL View Post

All cases are shipped with a configuration of bay covers that allow all possible bay configurations. You could move the blu ray down one slot, remove the top single bay cover and pop in a triple bay cover above. If you choose not to do this because of the res you wish to use, well I see what you are saying, but how is this something we are just supposed to assume. The pictures on the site and the product specs clearly display the bay covers which are included with the case. We understand the frustration, but there is absolutely no way we could have known you would run into this issue, and can not just guess you would have wanted a double bay cover, and in addition, ship you a bay cover at no cost because of it.

Regarding this comment;

"Again a simple solution so this dont happen to anyone else would be to ship the customer 2 singles or a double in replace of one of the 3 triples when said customer has purchased a 120.2 flex-bay radiator mount."

What if said customer wasn't using a blu ray with 240 flex-bay mount? What if it was just a dual bay pump/res with a 240 flex-bay mount and wanted a triple so that there were no gaps between unused bays? What you are suggesting may have been appropriate for your specific build, but how can you say everyone would want or need this? Let alone doing it without notice just based on the fact we think it would be a good idea.

Also, what if the 240 mount was for another case entirely? We have many customers with multiple cases and who is to say the 240 mount, or any other accessory for that matter, was not for the case on the same order? This actually does happen from time to time.

You may wanna refresh on the last 2 pages as well, If you remember I didnt want my drive in the fourth slot, didnt want it in the 3rd or the second either and definately dont want my drive in the bottom slot. You know im using a res we already discussed this Kevin. Again I never expected you to assume anything, obviously I didnt know I would have to make this compromise when I made the purchase. It's like your reading other peoples posts and forgetting every thing already discussed. I never asked you to ship a bay cover at no cost!!! Now your putting words in my mouth, your the one that said you would offer a solution.

If the customer was using a dual bay pump/res with a 240 flex-bay mount they would simply put the double and single slot in it's place, I dont understand your logic, They have two single slot covers already what does it matter if they use a triple cover or a double and a single? There is a tiny gap between every set of covers right. You are saying that a customer exists that would have to have 5 tiny gaps between covers as opposed to six? I think that customer with 6 tiny milimeter gaps between each flex-bay cover would be a heck of alot happier than the customer "me" who has two gaping 2 inch gaps in the front of their case. Would you want to spend $700 on a case and have it look unfinished, missing bay covers. It wouldnt just be appropriate for my build it would remove any and all possibilities of someone having a missing slot cover so yeah its a good idea. Anytime you have forsight and build your products so every customer is happy its a good idea. It keeps you from losing a customer over a $6 piece of aluminum because you decided to lie and argue with a customer over something so petty.

Also I left absolutely zero doubt it was for another case because in the notes field I wrote "this is my first caselabs purchase
so if I left anything out or if you have any questions feel free to contact me" Apparently you havent even reviewed my order or you would have seen this.
Quote:
Originally Posted by stickg1 View Post

Just order the stuff you need. Problem solved.

No doubt would have saved alot of trouble believe me, I never asked for anything, I just wish I wasnt lied to and offered a bogus resolution that would cost much more than if I would have.

I used to work in sales and management for a consumer electronics company and I would have never treated a customer this way and if they had an issue I would have at least referred to and been familiar with their purchase.
I'm done I have a computer to build.
ROGIXBEAST
(29 items)
 
  
CPUMotherboardGraphicsRAM
I7 7700K @ 51GHZ ASUS MAXIMUS IX FORMULA EVGA GeForce GTX 980TI classified KingPin edition G Skill Trident Z F4-3600C16Q-32GTZR 
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 Pro 512gb (OS) Samsung 850 Pro 512gb Samsung 850 evo 1tb WD velociraptor 10kRPM 600gb 
Hard DriveOptical DriveCoolingCooling
WD Black 2tb LG Blu Ray burner SWIFTECH APOGEE XL ROG CPU BLOCK HARDWARE LABS Black Ice Nemesis 360GTX Dual-Cor... 
CoolingCoolingCoolingCooling
ALPHACOOL MONSTA RAD 240  EK 980TI K|ngP|n waterblock NB ELOOP & GENTLE TYPHOON AP-29pwm FANS AQUACOMPUTER D5 PWM PUMP W/ BITSPOWER "S" TOP &... 
OSMonitorMonitorMonitor
Win 10 pro 64BIT Asus PG279Q 165hz BenQ XL2420TE 144hz LG 55" LED 
KeyboardPowerCaseMouse
DUCKY ONE TKL RGB CHERRY MX BLUES EVGA SUPERNOVA 1300G2 W/ Sleeved cables(CARBON) CASELABS MERLIN SM8 (2-tone) Logitech G502 RGB 
Mouse PadAudioAudioOther
Corsair MM200 CH-9000086-WW Extended Edition 7-channel Klipsch Legends/2-channel THX ultra I... Sennheiser G4me Zero h.p. CABLEMOD AURA RF RGB LED Lighting KIT 
Other
Asus ROG front base 
  hide details  
Reply
ROGIXBEAST
(29 items)
 
  
CPUMotherboardGraphicsRAM
I7 7700K @ 51GHZ ASUS MAXIMUS IX FORMULA EVGA GeForce GTX 980TI classified KingPin edition G Skill Trident Z F4-3600C16Q-32GTZR 
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 Pro 512gb (OS) Samsung 850 Pro 512gb Samsung 850 evo 1tb WD velociraptor 10kRPM 600gb 
Hard DriveOptical DriveCoolingCooling
WD Black 2tb LG Blu Ray burner SWIFTECH APOGEE XL ROG CPU BLOCK HARDWARE LABS Black Ice Nemesis 360GTX Dual-Cor... 
CoolingCoolingCoolingCooling
ALPHACOOL MONSTA RAD 240  EK 980TI K|ngP|n waterblock NB ELOOP & GENTLE TYPHOON AP-29pwm FANS AQUACOMPUTER D5 PWM PUMP W/ BITSPOWER "S" TOP &... 
OSMonitorMonitorMonitor
Win 10 pro 64BIT Asus PG279Q 165hz BenQ XL2420TE 144hz LG 55" LED 
KeyboardPowerCaseMouse
DUCKY ONE TKL RGB CHERRY MX BLUES EVGA SUPERNOVA 1300G2 W/ Sleeved cables(CARBON) CASELABS MERLIN SM8 (2-tone) Logitech G502 RGB 
Mouse PadAudioAudioOther
Corsair MM200 CH-9000086-WW Extended Edition 7-channel Klipsch Legends/2-channel THX ultra I... Sennheiser G4me Zero h.p. CABLEMOD AURA RF RGB LED Lighting KIT 
Other
Asus ROG front base 
  hide details  
Reply
post #8849 of 22194
Quote:
Originally Posted by sdmf74 View Post

You might wanna read the last 10 or so posts before you reply, its only one or 2 pages back thumb.gif

Well I read back AGAIN your answers 2 pages ago and nothing about those 2 single covers you should have but anyway with an answer like that I see that my help is no longer required so have a nice time.
Silent Watcher
(9 items)
 
Eclipse
(7 items)
 
Lady Sif
(6 items)
 
CPUMotherboardGraphicsGraphics
Intel I7-6800K Asus Rampage V Edition X99 Asus GTX 1070 STRIX-GTX1070-O8G-GAMING Asus GTX 1070 STRIX-GTX1070-O8G-GAMING 
RAMCoolingOSPower
G.SKILL TridentZ 32GB (8 x 4GB) DDR4-3200 EK Custom Dual Loop Windows 10 Home Corsair AX860i 860W 80PLUS Platinum 
Case
be quiet! Dark Base Pro 900 Black 
CPUMotherboardGraphicsGraphics
i7-6700K Gigabyte Z170X-SOC Force Gigabyte GTX 980 Ti G1 Gaming Gigabyte GTX 980 Ti G1 Gaming 
RAMPowerCase
Corsair Dominator Platinum 16GB (4 x 4GB) DDR4-... EVGA SuperNOVA P2 1200w Parvum L1.0 
CPUMotherboardGraphicsRAM
i7 4790K EVGA Z97 Stinger WiFi EVGA GTX 980 Superclock G. Skill Ripjaws Z 8Gb DDR3-2400 
Hard DriveCase
SAMSUNG 850 EVO 120GB SSD EK-Vulture 
  hide details  
Reply
Silent Watcher
(9 items)
 
Eclipse
(7 items)
 
Lady Sif
(6 items)
 
CPUMotherboardGraphicsGraphics
Intel I7-6800K Asus Rampage V Edition X99 Asus GTX 1070 STRIX-GTX1070-O8G-GAMING Asus GTX 1070 STRIX-GTX1070-O8G-GAMING 
RAMCoolingOSPower
G.SKILL TridentZ 32GB (8 x 4GB) DDR4-3200 EK Custom Dual Loop Windows 10 Home Corsair AX860i 860W 80PLUS Platinum 
Case
be quiet! Dark Base Pro 900 Black 
CPUMotherboardGraphicsGraphics
i7-6700K Gigabyte Z170X-SOC Force Gigabyte GTX 980 Ti G1 Gaming Gigabyte GTX 980 Ti G1 Gaming 
RAMPowerCase
Corsair Dominator Platinum 16GB (4 x 4GB) DDR4-... EVGA SuperNOVA P2 1200w Parvum L1.0 
CPUMotherboardGraphicsRAM
i7 4790K EVGA Z97 Stinger WiFi EVGA GTX 980 Superclock G. Skill Ripjaws Z 8Gb DDR3-2400 
Hard DriveCase
SAMSUNG 850 EVO 120GB SSD EK-Vulture 
  hide details  
Reply
post #8850 of 22194
eh...i read it all. poor planning. To put the onus on the manufacturer to try an guess what an end user is going to do is unreasonable.

When I have ordered my caselab cases, I take into account what was posted on their site. On a couple of occasions I had to buy some singles (heck I bought extras in case things changed in terms of needs)

In this case, your SM8 ships with:

3 Triple bay cover and 2 Single Bay Covers - Solid
or
3 Triple bay cover and 2 Single bay covers - Ventilated

end of story.

No where does it say, if you pick accessory XYZ, caselabs will make substitution ABC to the described lists of parts that come standard with the SM8.

Granted the solution provided to ship back your stuff and get the singles didn't make sense...I agree. Doesn't change the fact that you got yourself into this scenario.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Computer Cases
Overclock.net › Forums › Case Mods & Cases › Computer Cases › [Official] Case Labs Owners Club