Originally Posted by sdmf74
Anytime you have forsight and build your products so every customer is happy its a good idea. It keeps you from losing a customer over a $6 piece of aluminum because you decided to lie
and argue with a customer over something so petty.
That’s an extremely bold statement. How exactly were you “lied” to?
You were shipped exactly what was specified on our website (and shown in our product photos). I’m at a loss as to how you expected to receive something different. We receive too many orders to review each of them for build feasibility. I’m sorry, but that has to be your responsibility.
In a similar vein, we can’t “fix” errors in build planning. Sure, it would be great if we could, but it’s an unsustainable business model. Once again, that has to be your responsibility.
I do find it interesting that no attempt was made to contact us through our customer service channels or even our forum before posting here. Was it your intent to get a resolution to your problem or something else? This is a club thread and not really the appropriate place for this discussion. It clutters it up with off-topic posts. We have an entire forum here on OCN for customer service issues. If you wish to continue this discussion, please take it there.