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[Official] Case Labs Owners Club - Page 886

post #8851 of 22194
I agree with YP5.
And for the record, caselabs didn't claim to have excellent service.
It's their customers who have time and time again given them the credit for their outstanding customer service.

I for one, have made many orders with caselabs and have not once been disappointed.
post #8852 of 22194
I don't want a company who's excellence is in design and manufacturing to spend time or money creating some sort of smart cart system. A system that no one has ever posted was needed. We are all boys spending our money with a company that has had success by being clear and transparent. Simple to order from, based on the needs of the user. Buck up and move on...you wanted to start playing with your new toys and are frustrated with not planning it properly.
post #8853 of 22194
Quote:
Originally Posted by YP5 Toronto View Post

I don't want a company who's excellence is in design and manufacturing to spend time or money creating some sort of smart cart system. A system that no one has ever posted was needed. We are all boys spending our money with a company that has had success by being clear and transparent. Simple to order from, based on the needs of the user. Buck up and move on...you wanted to start playing with your new toys and are frustrated with not planning it properly.
Pretty much this. I had a tab open with the S8 for pretty much a month and played around with configs, read all posts in the thread, thought about problems I might run into any stuff like that. Sure the problem should be very easy to resolve but the info needed is on CaseLabs web page.

I suppose the problem is that his blu-ray reader doesn't fit because of the rad in the roof. That particular problem is present in every CaseLabs case I've seen. My S8 won't fit a reader in the bay closest to the flex bay rad mount or in the top where my 280 rads in the roof would be in the way.

Planning, planning, planning and planning.
Martian Element
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Martian Element
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post #8854 of 22194
Quote:
Originally Posted by sdmf74 View Post

Anytime you have forsight and build your products so every customer is happy its a good idea. It keeps you from losing a customer over a $6 piece of aluminum because you decided to lie and argue with a customer over something so petty.

That’s an extremely bold statement. How exactly were you “lied” to?

You were shipped exactly what was specified on our website (and shown in our product photos). I’m at a loss as to how you expected to receive something different. We receive too many orders to review each of them for build feasibility. I’m sorry, but that has to be your responsibility.

In a similar vein, we can’t “fix” errors in build planning. Sure, it would be great if we could, but it’s an unsustainable business model. Once again, that has to be your responsibility.

I do find it interesting that no attempt was made to contact us through our customer service channels or even our forum before posting here. Was it your intent to get a resolution to your problem or something else? This is a club thread and not really the appropriate place for this discussion. It clutters it up with off-topic posts. We have an entire forum here on OCN for customer service issues. If you wish to continue this discussion, please take it there.

Thank you
Zeus (X99)
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Zeus (X99)
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Green Hornet
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Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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post #8855 of 22194
Let's change the subject guys. smile.gif

I have a question for the Caselabs staff (Xnine, Jim and Kevin). I know it must be hard but what is you favorite Caselabs case and non Caselabs case?
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post #8856 of 22194
Quote:
Originally Posted by Ragsters View Post

Let's change the subject guys. smile.gif

I have a question for the Caselabs staff (Xnine, Jim and Kevin). I know it must be hard but what is you favorite Caselabs case and non Caselabs case?

My favorite CL case is one of the Gemini series (j/k biggrin.gif ) I currently have two SM8's and an S3 (X2 to be added soon). I really like the SMA8 and S8 as well. So hard to choose biggrin.gif. Non CL has to go to Murderbox. Someday I'd love to do a one-off in that direction. I can really appreciate that kind of craftsmanship thumb.gif
Edited by Jim-CL - 8/16/14 at 8:28am
Zeus (X99)
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
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Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
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Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
(15 items)
 
Green Hornet
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Toxic
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #8857 of 22194
Is the Mercury S3 riveted? If not, why isn't it shipped flat-packed like the S5?
post #8858 of 22194
Quote:
Originally Posted by Kevin_CL View Post

Sorry for the trouble, I will address your comments in order.

1. There should have been a manual with the case, and we can send you a PDF version if you like.

2. If anything was damaged we will of course send replacements parts. I can assure you though that there is no way we would have package a part like this. People have a tendency to assume just because the box doesn't look damaged that we must have packed it like that, but this is simply not the case.

3. The mount can be flipped around, however it's the top cover that can't be flipped around. We have discussed this on the forum multiple times, but basically it would require many parts to have a sort of reverse version.

4. There is a bit of play in the clips which is why the front cover can shift slightly, but it will stay in place.

We are very happy to hear you like the case despite the problems you had. Assuming you have emailed CS we will get this taken care of ASAP thumb.gif

Thanks for the reply, I emailed support and they are replacing the piece smile.gif
I am very pleased with my order, I think my next purchase will be the x2.
post #8859 of 22194
Quote:
Originally Posted by SortOfGrim View Post

Is the Mercury S3 riveted? If not, why isn't it shipped flat-packed like the S5?

Not trying to be difficult, but if you want an "official" response, please post questions like this on our forum. Otherwise, this thread will quickly be overrun with them. Thanx smile.gif
Zeus (X99)
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Green Hornet
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Toxic
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
(15 items)
 
Green Hornet
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Toxic
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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post #8860 of 22194
Quote:
Originally Posted by Ragsters View Post

Let's change the subject guys. smile.gif

I have a question for the Caselabs staff (Xnine, Jim and Kevin). I know it must be hard but what is you favorite Caselabs case and non Caselabs case?

That is such a tough call on both questions, but I'll try.

For CL, my favorite would have to be the S3. It's just such a gorgeous looking case.

For others, there are a few. I love the old Lian Li V2000 and other cases based on it (A+ Black Pearl). The TJ07 and the Murderbox Mk II. I also think the Silverstone FT02 is a great chassis too. In Win's high end stuff is pretty awesome too.

I'm a case fanatic. Some people love GPUs, or motherboards, I'm all about cases.
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