Originally Posted by YP5 Toronto
eh...i read it all. poor planning.
To put the onus on the manufacturer to try an guess what an end user is going to do is unreasonable.
Granted the solution provided to ship back your stuff and get the singles didn't make sense...I agree. Doesn't change the fact that you got yourself into this scenario.
This is a dead subject but I just want to make one thing clear since CL has back peddled and convinced you guys this was about something it's not, I said time and time again this wasnt about the original order. I did plan and pondered the purchase for over a month, took measurements and watched vids etc. but some things you just cant tell for sure until it's in hand so sure I take blame that I overlooked the fact that I wouldnt be able to install a drive in the first or second slot but I still think the customer should be able to put a drive in the third slot and not have 2 holes in the font of the case because of the flex-bay covers that come stock. This was completely and ONLY about the fact that Xnine said to email customer service and they would resolve it for me. The resolution I was offered was ridiculous and I think everyone would agree that is no solution.
What made this a big deal was the negtative response I recieved in the forum, caselabs twisting the situation to make it look like Im upset with them cause I ordered the wrong parts that's childish and unprofessional! You should have never promised a resolution. I would have been more ok with it if they would have just said sorry your gonna have to order 2 single slot covers we cant help you, Instead of basically saying screw you pay shipping twice and give us your 3 triple slot covers, Again rude and unprofessional.
I dont blame the others who chimed in and ripped on me since CL manipulated the whole scenario, Couldnt just admit they were wrong and apologize.
Originally Posted by Case Labs
That’s an extremely bold statement. How exactly were you “lied” to?
You were shipped exactly what was specified on our website (and shown in our product photos). I’m at a loss as to how you expected to receive something different. We receive too many orders to review each of them for build feasibility. I’m sorry, but that has to be your responsibility.
In a similar vein, we can’t “fix” errors in build planning. Sure, it would be great if we could, but it’s an unsustainable business model. Once again, that has to be your responsibility.
I do find it interesting that no attempt was made to contact us through our customer service channels or even our forum before posting here. Was it your intent to get a resolution to your problem or something else? This is a club thread and not really the appropriate place for this discussion. It clutters it up with off-topic posts. We have an entire forum here on OCN for customer service issues. If you wish to continue this discussion, please take it there.
This is precisely what I'm referring to, put the blame on the customer. LET ME SAY IT ONE LAST TIME, I DIDNT EXPECT ANYTHING OTHER THAN WHAT I ORDERED. You should find it interesting that I didnt contact you through customer service channels because their wasnt a problem with the order for the tenth time. I simply asked a question and stated my situation in the thread (isnt that what these forums are for???) and you chimed in with a promise that you couldnt keep!
Then followed it up with accusations placing the blame on the customer meanwhile dragging it on for days, of course im gonna defend myself. Now you want me to argue with you about it in another thread, why so you can humiliate me some more, Its almost funny this could have been resolved so easily. Im very unhappy and disgusted with the treatment by caselabs.I would expect this from corsair but not you, Im done.