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From the horses mouth, p67/h67

post #1 of 7
Thread Starter 
So for some reason , newegg decided to call me to let me know what was going on with the recall. Have they done this for anyone else?

They basically told me the way they are dealing with refunds and RMA, they are extending the 30 day RMA/Refund period to 90 days, they already said this on their website in accordance to the p67/h67 affected motherboards, just wondering as to why they called me when this information is already available.

Sadly this date falls before June when the supposed mass release of retail p67/h67 revised boards will come, why the heck arent they making a full extension to when the boards are being released in June? This would make more sense to the consumers who need to use their current set up until revised boards come out, especially to the ones who are wanting a refund and not staying with their current board set up?

This just seems very inconsistent with newegg and their outstanding customer service.

Thoughts ? Opinions?
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post #2 of 7
sucks for those who RMA'd their boards biggrin.gif
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post #3 of 7
Wait, what?

New boards only in June? Did I read that right, or does it only apply to newegg? (nothing to do with me, we don't even have newegg in Portugal)

My mobo died on me (not recall related), and I can't get one until new boards ship (there are none for sale).
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post #4 of 7
Thread Starter 
You will more than likely go with who you purchased the board from , or the board company themselves. I am not sure if they will be handling actual damaged boards that are needed for RMA at the time of the revised boards in june or somehow sooner?

The real question is, if you have a damaged board other than the chipset flaw, and you rma the board for a replacement and not a refund will they let you get a revised board when they drop ?

When i asked newegg this they basically just said that if its not within the 90 days of the extended RMA time then, no.
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post #5 of 7
Thread Starter 
Quote:
Originally Posted by PanicProne;12424794 
Wait, what?

New boards only in June? Did I read that right, or does it only apply to newegg? (nothing to do with me, we don't even have newegg in Portugal)

My mobo died on me (not recall related), and I can't get one until new boards ship (there are none for sale).

you can RMA your board depending on who you bought it from and their RMA policy, as for the new boards and the rough june date, that is straight from Intel, although to add to the confusion there are many unverified articles floating around the net saying it will be sooner.
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post #6 of 7
Newegg will continue to extend the warranty period on the P67/H67 motherboards until replacements are available. Also, where did you read JUNE? Intel specifically stated March will be the time frame they begin shipping the revised chipsets to the manufacturers, and April is the expected date when replacements will be available.
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post #7 of 7
Thread Starter 
Quote:
Originally Posted by LethalRise750;12425551 
Newegg will continue to extend the warranty period on the P67/H67 motherboards until replacements are available. Also, where did you read JUNE? Intel specifically stated March will be the time frame they begin shipping the revised chipsets to the manufacturers, and April is the expected date when replacements will be available.

I guess this is better information than the guy on the phone was able to give me, which is very disappointing because they made a point to call me.... ***?

http://www.intel.com/consumer/products/processors/chipset.htm?cid=cim:ggl|corecall_us_recall|irCA1C|s
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