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[Official] ASUS Crosshair V Formula (990FX) club - Page 357

Poll Results: Seperate Lists

 
  • 34% (35)
    Should I leave the list combined for both the CHVF and CHVF-Z
  • 65% (67)
    Seperate the lists
102 Total Votes  
post #3561 of 9900
Quote:
Originally Posted by andrews2547 View Post

I just got an email from the company I bought my CHV from and they said it's working fine. What CPU and RAM where you using?

I've run a couple different sets of g.skill ripjaws x 1600 and 2133, as well as a phenom II x2 550 (unlocked of course) and an fx 8120
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Loki
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post #3562 of 9900
Quote:
Originally Posted by gr8sho View Post

I hope to not have to use this, but as an ARR - OHHH - GEEE customer, aren't you entitled to VIP service from AsusTek?
Yes, as a ROG product we are supposed to be afforded advanced exchange RMA's, and other things they include in their "VIP" service. But apparently this is subject to whether Asus deems you worthy of their time or continued business.. they said they "didn't have any available to send me" and now i'm past the 10-14 day RMA process they said i'd have my board back by.
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post #3563 of 9900
So not the RAM and CPU I was using tongue.gif Well when I get my CHV back I'm going to try it again, if it still doesn't work then I'm going to make a video of the CHV with the components I am using to show them it's not working then use the same components in my old motherboard working fine.
    
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post #3564 of 9900
I've got a refurb CHV with a 90 day factory warranty that I bought about 2 weeks ago and arrived DOA. I called Asus and arranged for an RMA but had to call back 2 days later because the promised email never showed up from Asus within the timeframe they said it would arrive. The 2nd call cleared that up, got the email (authorizes Asus to charge your card if they dont get the RMA'd part back.), filled it out and returned it. This was on 3/30 and as of today an advance replacement board is already half way here on a Fedex truck according to the tracking number.
This is my one experience doing an RMA with Asus and so far I rate it about 9 of 10 - The information below is on no way a reflection upon Asus and their RMA department.


For those that have NOT had a fairly smooth experience RMA'ing these boards like I have, some advice;

I service and repair copiers & laser printers for a living and am constantly RMA'ing stuff so I've learned a few tricks I'd like to pass on.


1.) When calling for RMA, most likely you will be connected to a tech who MUST abide by company rules, such as troubleshoot EVERYTHING BEFORE issueing an RMA. So please be patient and kind to them if they ask you to try something. ie: "I dont need to try that because I KNOW it wont work" even if they are completely idiotic and you in fact actually do know that you're right. Be willing to jump thru all these hoops.

2.) NEVER badmouth their products to them - you go right to the very bottom of the line, or cylindrically filed after that. Further, tell them how much you like their products even if you actually dont.

3.) Get the tech's or whomever's name, location, and direct call back number (just in case you get cut off) this keeps them from hiding behind anonymity and if you have to complain about poor service, you now have that ammo - and they know it.

4.) Ask if you can do anything further on your end to make things smoother - ie: offer to email them the shipping tracking number when you send back the RMA'd part, etc,...

5.) Thank them for their time and let them know you are going to continue to buy their products.

6.) If you need to complain about poor service, never ask for a manager or supervisor- because they are NEVER there. Call back a day or two later and pretend you've never called before - hopefully you will get a different person who will serve you correctly and make the issue go away, or ask for accounting. When you get accounting, Then ask for a manager - bean counters are much more likely to seriously field your complaints and pass it on to a person who can remedy things than the guy you're calling to complain about.
Edited by KonaJoe - 4/3/12 at 2:24pm
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White Trash
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post #3565 of 9900
Hey all,

I'm posting both in this thread and in my cpu's thread because i don't know where my issue is stemming from.

Over the past 24 hours I've noticed that skyrim is unusually glitchy and today while i was playing it sent me back to windows and closed down. I've been playing over the past few weeks so i know my system was stable, but while playing i would see temps get as high as 60c depending on what i was doing. When it shut down today i figured it was just hot and i let it go to cool off a bit, but when i tried to bring it back out of sleep mode it crashed. When i would try to restart my system lights and fans would come on, run for a while and then the whole thing would shut off again but nothing ever showed up on the monitor. I hooked it up to my laptop so i could monitor it and watched the voltage to my cpu hold steady while the amps and cpu temp would quickly climb, reach about 65c then that is when it would die. Watching the RC Poster i could see it say start up, i think something about checking the cpu, then it went straight into the "boot successfully" message every time.

I called ASUS customer support and they had me disconnect everything but 1 stick of RAM, cpu, video card, and monitor and successively try out each of my Memory slots to see if i could get it to post. Nothing happened with that or with some different ram i know works. They gave me an RMA number for my motherboard, but before i went down that road i wanted to consult my clubs and see if anyone actually has something more insightful then the standard "send it in we'll mess with it for a few weeks answer"

My rig specs are below, anything else that i need to mention but didn't just ask. Thanks.
post #3566 of 9900

my ch5f shown below worked 1 day and them the next day it did not

the fan and cpu light would come on that's it

contacted asus and they had me try different things

then they issued me an rma

that was last friday and i am still waiting for email confirmation


Edited by Tweeky - 4/4/12 at 8:24pm
    
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CPUMotherboardGraphicsRAM
FX-8150 @ 4389 MHz Crosshair V Formula 2 @ XFX-695X-ZDDC Crossfire G.skill F3-16000CL7D-4GBFLS 
Hard DriveHard DriveOptical DriveCooling
2 @ MKNSSD120GB-DX SSD SATA III Raid 0 2 WD 640GB Blacks SATA III Raid 0 2-Liteon iHAS424-98 LS Zalman 9900 Max Red 
OSMonitorKeyboardPower
Win 7 64 bit SP1 Samsung PX2370 Logitech MK700 Thermaltake TR2 850w 
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Cooler Master ATCS 840 Logitech M705 Supreme FX X-Fi 2 AFT card reader USB 3.0 PRO-57U 
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post #3567 of 9900
Did you have the opportunity to monitor it in RC tweak it? I got an email from ASUS a few min after i was on the phone that had packing instructions and address stuff, are you referring to another email that will still be coming?
post #3568 of 9900

I did not try to monitor it in RC tweak it

I am still weighting on the 1st email

I guess i will have to call a 3rd time

    
CPUMotherboardGraphicsRAM
FX-8150 @ 4389 MHz Crosshair V Formula 2 @ XFX-695X-ZDDC Crossfire G.skill F3-16000CL7D-4GBFLS 
Hard DriveHard DriveOptical DriveCooling
2 @ MKNSSD120GB-DX SSD SATA III Raid 0 2 WD 640GB Blacks SATA III Raid 0 2-Liteon iHAS424-98 LS Zalman 9900 Max Red 
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Win 7 64 bit SP1 Samsung PX2370 Logitech MK700 Thermaltake TR2 850w 
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Cooler Master ATCS 840 Logitech M705 Supreme FX X-Fi 2 AFT card reader USB 3.0 PRO-57U 
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CPUMotherboardGraphicsRAM
FX-8150 @ 4389 MHz Crosshair V Formula 2 @ XFX-695X-ZDDC Crossfire G.skill F3-16000CL7D-4GBFLS 
Hard DriveHard DriveOptical DriveCooling
2 @ MKNSSD120GB-DX SSD SATA III Raid 0 2 WD 640GB Blacks SATA III Raid 0 2-Liteon iHAS424-98 LS Zalman 9900 Max Red 
OSMonitorKeyboardPower
Win 7 64 bit SP1 Samsung PX2370 Logitech MK700 Thermaltake TR2 850w 
CaseMouseAudioOther
Cooler Master ATCS 840 Logitech M705 Supreme FX X-Fi 2 AFT card reader USB 3.0 PRO-57U 
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post #3569 of 9900
Hi - I just got the Crosshair V board and will be starting a new build soon for a friend using a FX-8150. I heard somewhere that the BIOS needs to be updated on this board before it will work with the 8150, can anyone confirm if this is true or can I just pop the CPU and it will work?

I should be receiving the CPU soon, so it would be great to know before I start.
post #3570 of 9900
i built mine with the same combo less than a month ago and didnt have any problem with that. My current issue i doubt has anything to do with BIOS so i think you are fine
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