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RMA Arrived Today - Should I send it back? - Page 4

post #31 of 62
Quote:
Originally Posted by cr1 View Post
I've read that is not uncommon-
That makes me sad panda. Especially when I have a 5 year warranty on my Sabertooth. I better not have to use their RMA service much. -_____-

Maybe I'll get eVGA or Gigabyte next.
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post #32 of 62
+1000 for return it, where is the client respect?
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post #33 of 62
Thread Starter 
I just got off the phone with ASUS tech support, and he's emailing me a new RMA #

I requested a pre-paid shipping label, and a new board...

He agreed (in theory), and said he'll 'put-it-in' and see if they will cross-ship too...

I'm keeping my fingers crossed...
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post #34 of 62
Quote:
Originally Posted by cr1 View Post
I just got off the phone with ASUS tech support, and he's emailing me a new RMA #

I requested a pre-paid shipping label, and a new board...

He agreed (in theory), and said he'll 'put-it-in' and see if they will cross-ship too...

I'm keeping my fingers crossed...
How long were you on hold for?
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post #35 of 62
I had to rma a Maximus formula a few months back, they paid shipping and cross-shipped no questions. Even called and asked how it was working a week later.
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post #36 of 62
RMA wow. That is terrible.
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post #37 of 62
the thing inside the cpu socket thats wonky is a capacitor,its pretty much essential that it makes contact,and from the look of it,its making contact with the one next to it,instead of the pad on the board.
That could blow your cpu too,which of course would stop the vrms overheating by them not being in contact with the sink but what good is it with a dead cpu + board.
on the more positive side it is an easy fix for both,should you be denied an rma.
All thats needed is a screw(m3 or m4 machine thread) for the sink plus tweezers and a soldering iron for the cap,though its pretty much a certainty you got to remove the cpu socket.i hope you get your rma.
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post #38 of 62
Quote:
Originally Posted by cdolphin View Post
Get used to it, that is Asus RMA for you. I went through more than four RMAs before I got a working motherboard from them.
Three RMAs (and about fifty emails) with Asus for me to get a working motherboard.
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post #39 of 62
Thread Starter 
Quote:
Originally Posted by cory1234 View Post
How long were you on hold for?
They answered right-away, but I called them as soon as they opened-
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Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
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post #40 of 62
Thread Starter 
Quote:
Originally Posted by MightyMission View Post
the thing inside the cpu socket thats wonky is a capacitor,its pretty much essential that it makes contact,and from the look of it,its making contact with the one next to it,instead of the pad on the board.
That could blow your cpu too,which of course would stop the vrms overheating by them not being in contact with the sink but what good is it with a dead cpu + board.
on the more positive side it is an easy fix for both,should you be denied an rma.
All thats needed is a screw(m3 or m4 machine thread) for the sink plus tweezers and a soldering iron for the cap,though its pretty much a certainty you got to remove the cpu socket.i hope you get your rma.
Thanks-
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Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
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THE PHOENIX
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Samsung 850 EVO 120GB PNY CS1311 120GB Crucial M4 64GB WD VelociRaptor 150GB 
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WDC Black 1TB ASUS Thermalright Silver Arrow IB-E Extreme Linux Mint 18.1 Cinnamon/64 
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Windows10 Pro/64 Ubuntu 16.04 ASUS MX259H 25" Frameless Corsair K70 
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