Originally Posted by Stefy
This is what you get when buying pre-builts tbh. I don't blame you though, I know building a computer feels really risky the first few times and you're tempted to just buy the entire thing. From what I've seen though, most companies accepts taking out the parts and send it in, but that's pretty much out of the question since yours are sealed.
I've been reading everything I can find in the service agreement, I'll roughly translate the part about the seal.
-If the applied seal is still intact, Alternate provides 24 months of guarantee on work hours and parts.
-If one of the components shows any technical problems, we will repair these for free.
Nothing about refunds :/
Originally Posted by compuman145
You're in Belgium, i'm pretty sure the government has already got something like the Statutory rights in the UK. Basically you have a right to return any item within a number of days without any questions asked. For example, this machine hasn't come to you in a sastisfactory condition, it's overheating and has crashed repeatedly.
Now they will offer you a repair. You should legally be allowed to refuse this due to lack of faith of their abilities to do the job. I'm not sure how it will come down with something like a restocking fee. But this is normally if you just want to change it and not a faulty peice of equipment. If they threaten a restocking fee inform them that the equipement is faulty and therefore not liable for a restocking fee.
Do you have a website that you got it from or is it not in english?
Site is in dutch or french... http://www.alternate.be/
edit 2: Just found out that the refund doesn't work for items that were put together for the customer :/ only for seperate parts... (that's what their service page says...)Edited by Shinhidora - 2/22/11 at 5:37pm