It's amazing. Given the importance that Microsoft's smartphone platform should haveâ€”not to mention the uphill struggle it faces against the iPhone and Android juggernautsâ€”one would have thought that the company would make sure that delivery of the first patch was rock solid and reliable.
After all, robust, universal patching is one of the big advantages of Microsoft's platform over Google's Android. Microsoft's locked down hardware requirements, in conjunction with its centralized patch distribution and offical (albeit carefully-worded) statements to say that all devices would be "eligible" for updates, should have given Microsoft an almost Apple-like patch process: uniform availability, regardless of carrier, regardless of OEM, regardless of model. And because every phone is running the same software, well, it should all just work, shouldn't it?
The updates are failing to install in two ways. For lucky individuals, the process merely hangs on step seven (out of ten); rebooting the phone resurrects it, albeit without the upgrade. For a minority of unlucky users, the process fails at step six, and corrupts the phone's firmware. What's worse is that for some of them it appears to be bricking the phone completely, rendering it useless.
I fear for Nokia joining forces with Microsoft when MS can't even execute a proper patch on standardized hardware and software. There isn't a good reason for this type of thing to happen.