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Not enjoying my recent RMA

post #1 of 78
Thread Starter 
I sent my 5870 1GB XXX Reference XFX card in for an RMA since it wouldn't run stable at stock speeds. (Bought second-hand about 2 weeks ago)

I sent the card in and recieved a different model 5870.
This one came without a backplate and it's non-reference.

Those are the 2 main reasons why I purchased the 5870 to begin with, the overclock ability and the backplate are a huge plus for me. Now I've seem to have lost them.


Should I contact XFX to see if I can get the card replaced with a reference card?
Would they be able to do such a thing?

Thanks for reading,

- Matt
Edited by Jaguarbamf - 2/23/11 at 3:12am
    
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post #2 of 78
id be mad some of the non-reference xfx cards suck contact them and tell them to either send you a reference 5870 or a new 6950-70
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post #3 of 78
yes......let them know the situation, but be polite
    
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post #4 of 78
absolutly. im sure you paid a small price premium for those extras. backplate and reference. RMA shouldnt be about just getting something back, it should be the same, or better.
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post #5 of 78
They didn't send an explanation to why they were sending another model? You should contact them asking why and ask for a identical model, reference card, imo. If they still have one of those to send to you they should have send it in the fisrt place...
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post #6 of 78
They may not have any of the reference cards left. I'd ask and see if they can help you out, but their job is to get you a working card of equal performance, not an identical one.
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post #7 of 78
Thread Starter 
Quote:
Originally Posted by matroska View Post
They didn't send an explanation to why they were sending another model? You should contact them asking why and ask for a identical model, reference card, imo. If they still have one of those to send to you they should have send it in the fisrt place...
When I got an e-mail that the RMA was finished and they were going to ship it the next day I called to ask what card it was. All they knew was that it was refurbished.

Before I sent it in I called tech support and they said they still had many reference 5870's in stock. (XFX makes their own Black Edition) =P

Thanks for the replies everyone, I'll try to call them later today.
Hopefully they'll be able to help me.
    
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post #8 of 78
I had the same problem with HIS. I sent my 5870 back to them for RMA, and they told me they can only replace the card with a non-reference card. Direct quote: "Unfortunately, H587F1GD is end of life. There is no longer in production."

So now I'm stuck with a 5870 "V2" which is useless with my current waterblock. Needless to say, I am fuming...
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post #9 of 78
Thread Starter 
I really feel like I've been cheated out of my money by XFX from this.

They can't do anything because they deemed it equivalent to my original card, which we all know it's not....

So I'm now stuck with a non-reference, backplateless card that I could have bought $50 cheaper in the first place. So I've pretty much wasted $100 for no good reason. My 5870 ACC is now sad. =P

I think I'll go with Asus next time I think about buying a card.

@RunsCool -

Sorry to hear that. I wish XFX would have at least told me what they were going to send so I could persuade them otherwise. All they knew was "it's refurbished".
    
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post #10 of 78
Fill in a complaint. Sometimes it helps...
Get mad at them and force them to take it back and give you a better card, like a 6950 1GB at the least.
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