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Not enjoying my recent RMA - Page 2

post #11 of 78
Quote:
Originally Posted by Vlasov_581 View Post
yes......let them know the situation, but be polite
I would contact them. Be polite but tell them your not paying shipping either. They made a mistake. I wouldnt accept this at my RMA
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Intel
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post #12 of 78
Thread Starter 
"We no longer carry any reference 5870 1gb's so you're stuck with what you have, sorry."

I asked if I could add $$ and recieve a 5870 2gb, or even get a 6950 instead.
"We don't have an upgrade program so you aren't able to do this."

It's the 4th time I've called so far, going to try once more and ask if I could speak to a manager. Hopefully my persistence will finally get through to them. It's not like I'm asking much, I would just like what I paid for, not an item 'deemed' equivalent that's actually less powerful than my original card.

Anyone have any idea of how I could persuade them?
    
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post #13 of 78
Goto them.

or sleep with the mangers wife. That oughta do it. in a way yeah?
pron.
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pron.
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post #14 of 78
you could always try to find a performance chart that compares the two models and show them that it is not an equal product in performance. If you can come across one, say you will take this to the BBB or an organization similar to that saying how the company ripped you off.

I dont know if it will work but it could be worth a try. Finding benchmarks may be a problem though, im not sure.
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Project: Code Red
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post #15 of 78
I am sorry to tell you, man, but there is nothing you can do. Really, NOTHING.
Check out my XFX Horror Story Thread here.

I've been in the very same boat and I put up quite a fight (I had a WC solution that required a ref. design card, and I told them about it.), even filed a BBB complaint. Nothing. That's why I now tell everyone, XFX SUCKS. Do not buy their products.

If you ask for a manager, you will get transferred to his voicemail, and you will never get a response back. They just don't care about the customers - all they care is fulfilling their legal requirement of replacing your product with one of "comparable performance."

Sorry, mate. I wish XFX was a better company, but it is not.

EDIT: To clarify, in the end, in replacement of my Ref. Design factory OCed card, I got a crappy 4890 V2 with BIOS flashed to higher clocks.
Edited by ymetushe - 2/24/11 at 12:47pm
    
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post #16 of 78
this is why i stick with evga... outstanding customer service.
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post #17 of 78
HAHA Evga rocks!

Hey one can always leave a message on voice-mail with you and his wife making out. All the moans and groans. Would piss him off eh. lol.
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pron.
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post #18 of 78
Gigabyte own with customer service.
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Triggers broom
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post #19 of 78
I do like Asus way of things in this matter, they have never failed me...
The experience i have with bad XFX products is that they always last until warranty ends
Never had a EVGA, they don't ship to my country, and retailers that sells EVGA are really hard to find, but i was always told good things of them.

The last response you had was really bad... "We no longer carry any reference 5870 1gb's so you're stuck with what you have, sorry." Feels like telling them to go **** themselves and sleep with the managers wife. "Yeah, i slept with your wife, i guess you'll be stuck with that for the rest of your life..."
I need upgrades
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I need upgrades
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post #20 of 78
Am interested to see what happens here!
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