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Rig is here! - Page 6

post #51 of 63
Thread Starter 
Finally, just heard from them that the RMA is completed. Will be shipping out tomorrow so should be with me on Wednesday (my birthday haha)

This RMA was issued on the 24th, and replacements arrived on the 9th... 13 flipping days.

It took them, thirteen days, to look at that case, see how beat up it was, and issue me a replacement. Piss take if you ask me.
Clevo P650RP6-G
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Clevo P650RP6-G
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post #52 of 63
Thread Starter 
Well the replacement case arrived today.

The side panel was dented and some standoffs were missing, velcro straps were missing, and some of the gromments on the harddrive mounts were missing.

scan.co.uk can **** off.
Clevo P650RP6-G
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Clevo P650RP6-G
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post #53 of 63
you mean event the replacement case came bad? sorry to hear that man.

return them all the things you bought and ask for a refund because they are a terrible company.
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post #54 of 63
Thread Starter 
Yeah, even the replacement is bad.

I'm ridiculously annoyed. Gotta go another 2 weeks without a case...
Clevo P650RP6-G
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Clevo P650RP6-G
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post #55 of 63
At this point I would talk to the BBB (or whatever the equivalent is in Europe) It is absolutely ridiculous that they send you two *****ty cases and take a long time doing it.
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post #56 of 63
Thread Starter 
Haha problem is I'm a pushover, terrible at confronting companies with stuff like this D:

I think I'm just going to try to get a refund and buy from somewhere else.
Clevo P650RP6-G
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Clevo P650RP6-G
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post #57 of 63
Apologize for crashing the party. But, I just want to make a few remarks.

1. Think of the vendor for a moment. Any ligitimate company would never knowingly ship a wrecked computer as pictured. I doubt this computer passed QA in this condition.

2. So, did their shipping department wreck your computer case and then place it in a new box hoping you would not notice or complain? Or did you drop it and maybe tweeked the damage hoping to make your claim more plausible? This is exactly what the vender has to determine.

3. RMA is probably manned with a few minimum wage guys with flow charts in front of them instructing them what to do given this or that. A situation such as yours which, either way is basically fraud, and was probably kicked up the chain causing the delayed response. As to your new case I would like to see a picture of the dent. I do not care about the missing tie wraps or whatever.

As to your RAM issues, this happens sometimes when you spend "30 seconds in BIOS" attempting to OC to 4.5.

Cheers, RGPO
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post #58 of 63
Thread Starter 
Quote:
Originally Posted by RGPO View Post
Apologize for crashing the party. But, I just want to make a few remarks.

1. Think of the vendor for a moment. Any ligitimate company would never knowingly ship a wrecked computer as pictured. I doubt this computer passed QA in this condition.

2. So, did their shipping department wreck your computer case and then place it in a new box hoping you would not notice or complain? Or did you drop it and maybe tweeked the damage hoping to make your claim more plausible? This is exactly what the vender has to determine.

3. RMA is probably manned with a few minimum wage guys with flow charts in front of them instructing them what to do given this or that. A situation such as yours which, either way is basically fraud, and was probably kicked up the chain causing the delayed response. As to your new case I would like to see a picture of the dent. I do not care about the missing tie wraps or whatever.

As to your RAM issues, this happens sometimes when you spend "30 seconds in BIOS" attempting to OC to 4.5.

Cheers, RGPO
Wow way to be an ass.

1. I was told by scan's RMA department that due to the nature of the damage it must of happened in the warehouse and not during shipping.

2. Dude, to do THAT much damage to that case I would bloody have to drop it from a pretty good height. And I don't know about you, but I don't build my PCs on a 50ft high tight rope. I build them on the floor. I did not damage the case and try to pass it off as them doing it. I don't appreciate such accusations.

3. What? ... What? How is my situation fraud? I paid a lot of money for something and it arrived not at the standard I would expect. So as any normal person would do, they'd get a replacement. Also there was no 'delayed response'. What're you on about? 2 weeks is Scan's NORMAL RMA TURN AROUND. I don't have so much of a problem with that it was just frustrating having to wait that long.
Also you'd like to see a picture of the dent? Don't you know what a dent looks like? I don't even have the case anymore, it got collected already, I couldn't be bothered with it anymore so I just got a refund for it and bought a CM 690 from somewhere else.
And hold up. You don't care about the missing velcro straps and harddrive cage grommets? Well good for you mate. I DO. Why? Because I paid £85 for that case. I'd bloody expect EVERYTHING to be there.

4. The RAM issues were in fact caused by the motherboard as previously stated. And for that I apologize, I was quick on the blame for that due to everything else that had happened, and the mis-labelling on the sticks sounded implausible to me, however turned out to be true. The RAM issue was not caused in any way by my OC at all, if you knew the first thing about overclocking a socket 1155 rig you'd know that the RAM speeds rarely get touched. And I'm not an idiot when it comes to PC's, I wasn't trying to run it at 2.2Ghz or whatever, it was at the stock 1.6Ghz, with the stock timings, and the stock voltage of 1.5v. I didn't actually set anything and used the MANUFACTURER SET XMP PROFILE. The RAM issue was fixed by clearing the "RTC RAM" (cmos reset) on the motherboard.

Next time don't be such an asshat.
Clevo P650RP6-G
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Intel i7 6700HQ nVidia GTX1060 6GB Kingston HyperX Impact 2133MHZ 16GB INTEL 600p 128GB 
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Clevo P650RP6-G
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post #59 of 63
Thank you for your mature response.
It seemed pretty clear the points made were obviously and intentionally meant to discribe the events from the vendors perspective.

If the original computer was damaged by the company shipping department, ie, warehouse, and was then was packaged or re-packaged in the condition as illustrated, that sir, is fraud by any legal definition.
post #60 of 63
personally, i ilke to call them "scam". i'd go with OCUK or Ebuyer. never had any problems with them. they have both been very helpful with RMA's in the past and only took a matter of days to get a replacement graphics card from ebuyer.
Edited by Sircles - 3/14/11 at 4:59am
     
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