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Laptop Driver

post #1 of 17
Thread Starter 
Hello, I recently reinstalled windows. Doing so, I went to device manager to check on my missing drivers and in my haste I accidentally pressed "uninstall" on one of the devices (presumably one of the graphics cards) with a missing driver.. (noob mistake) I've tried reinstalling windows to no avail. I'm currently on an Alienware m17x. After installing all the drivers on the newly formatted hard drive the device does not show in the device manager, not even 'unknown device'. Now I am no longer able to run my 4870's in crossfire. =/ Any help would be appreciated.
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7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
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post #2 of 17
I would get the latest ATI drivers from their website and run them. See what your result is after that
SuperMegaPwnsauce
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SuperMegaPwnsauce
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post #3 of 17
Thread Starter 
It isn't the drivers. Every time I reinstall windows, finished installing all the drivers so that there are no unknown devices it only shows ONE 4870 under the display adapter. Even GPU-Z shows crossfire being disabled. When I installed the CCC it showed only one primary device. I know it is physically installed and I have checked the crossfire cable. Its just that I accidentally uninstalled the device from device manager and so it doesn't show up anymore =(
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My System
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i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
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post #4 of 17
I'm assuming you have run the New Hardware wizard?

And that all of the drivers you are reinstalling were obtained from the Dell Support website?
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Dovahkiin
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LITEON Blu Ray Drive Corsair H80 Windows 7 Professional x64 ASUS 27 Inch  
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post #5 of 17
Thread Starter 
Here is the CCC installation log. What perplexes me is that I think it shows the 2nd 4870 as an "Other Device" and won't recognize it.

Catalyst™ Install Manager
Installation Report
02/23/11 15:25:26

Hardware information
NameATI Radeon Graphics Processor
ManufacturerATI Technologies Inc
Device ID0x945a
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x043a
Subsystem vendor ID0x1028
Other hardware
Existing packages
ATI Catalyst Install Manager
Microsoft Visual C++ 2010 Redistributable
Packages for install
ATI Catalyst Install Manager
Final Status:Success
Version of Item:3.0.812.0
Size:20 Mbytes
ATI Display Driver
Final Status:Success
Version of Item:8.821.0.0000
Size:90 Mbytes
ATI Stream SDK v2 Developer
Final Status:Success
Version of Item:2.3.0.0
Size:90 Mbytes
WMV9/VC-1 Video Playback
Final Status:Success
Version of Item:1.00.0000
Size:1 Mbytes
Catalyst Control Center 2
Final Status:Success
Version of Item:2011.0126.1749.31909
Size:150 Mbytes

Other detected devices
ManufacturerATI Technologies Inc
Device ID0xaa30
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0x043a
Subsystem vendor ID0x1028


Here is a copy of my Device manager. All drivers have been installed newly from dell. Still, the under the "Display adapters" it only shows ONE ati radeon 4870



GPU-Z shows crossfire disabled.

My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
  hide details  
Reply
post #6 of 17
You already ran the Hardware troubleshoot utility? That may recognize and update the second graphics card in Device Manager.
Dovahkiin
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Intel Core i7 2600k  ASUS P8P67 Motherboard EVGA GTX 560 Ti 2GB  EVGA GTX 560 Ti 2GB  
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8GB Ripjaws X Series DDR3 1600 (PC3 12800) Crucial M4 128 GB 1.5TB Western Digital Caviar Black  1.5TB Western Digital Caviar Black  
Optical DriveCoolingOSMonitor
LITEON Blu Ray Drive Corsair H80 Windows 7 Professional x64 ASUS 27 Inch  
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Dovahkiin
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 2600k  ASUS P8P67 Motherboard EVGA GTX 560 Ti 2GB  EVGA GTX 560 Ti 2GB  
RAMHard DriveHard DriveHard Drive
8GB Ripjaws X Series DDR3 1600 (PC3 12800) Crucial M4 128 GB 1.5TB Western Digital Caviar Black  1.5TB Western Digital Caviar Black  
Optical DriveCoolingOSMonitor
LITEON Blu Ray Drive Corsair H80 Windows 7 Professional x64 ASUS 27 Inch  
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate Corsair AX1200 Heavily Modified Diablotek EVO Razer Naga 
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post #7 of 17
Thread Starter 
Sorry, I'm kind of a dummy here ^^; where can I find that utility?
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
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Reply
post #8 of 17
Odd idea but is it possible you disabled one card in the bios? Might be worth a shot looking into
SuperMegaPwnsauce
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4770k Asus Z87-PRO MSI GTX 1080 Gaming X Gskill Ripjaws X 19200 16GB 
Hard DriveCoolingOSMonitor
Samsung 850 EVO 500GB SSD BeQuiet! Dark Rock Pro 3 Windows 10 Home 64Bit  Dell S2716DG 2K 144hz G-Sync 
KeyboardPowerCaseMouse
Logitech G910 Orion Spectrum Seasonic Flagship PRIME TITANIUM 650W Fractal Design Define R5 W/ 3 Phanteks PH-F140S... Logitech G Pro 
Mouse PadAudioAudio
PC Gaming Master Race Glorious XXXL Pad & Razer... Creative Sound Blaster Z & Schiit M&M 2 Uber/Mu... HifiMan HE400i & Antlion ModMic 4.0 
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Reply
SuperMegaPwnsauce
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4770k Asus Z87-PRO MSI GTX 1080 Gaming X Gskill Ripjaws X 19200 16GB 
Hard DriveCoolingOSMonitor
Samsung 850 EVO 500GB SSD BeQuiet! Dark Rock Pro 3 Windows 10 Home 64Bit  Dell S2716DG 2K 144hz G-Sync 
KeyboardPowerCaseMouse
Logitech G910 Orion Spectrum Seasonic Flagship PRIME TITANIUM 650W Fractal Design Define R5 W/ 3 Phanteks PH-F140S... Logitech G Pro 
Mouse PadAudioAudio
PC Gaming Master Race Glorious XXXL Pad & Razer... Creative Sound Blaster Z & Schiit M&M 2 Uber/Mu... HifiMan HE400i & Antlion ModMic 4.0 
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post #9 of 17
Quote:
Originally Posted by shrilzer View Post
Sorry, I'm kind of a dummy here ^^; where can I find that utility?

On the Start menu, type hardware and the utility should pop up.
Dovahkiin
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 2600k  ASUS P8P67 Motherboard EVGA GTX 560 Ti 2GB  EVGA GTX 560 Ti 2GB  
RAMHard DriveHard DriveHard Drive
8GB Ripjaws X Series DDR3 1600 (PC3 12800) Crucial M4 128 GB 1.5TB Western Digital Caviar Black  1.5TB Western Digital Caviar Black  
Optical DriveCoolingOSMonitor
LITEON Blu Ray Drive Corsair H80 Windows 7 Professional x64 ASUS 27 Inch  
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate Corsair AX1200 Heavily Modified Diablotek EVO Razer Naga 
  hide details  
Reply
Dovahkiin
(16 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i7 2600k  ASUS P8P67 Motherboard EVGA GTX 560 Ti 2GB  EVGA GTX 560 Ti 2GB  
RAMHard DriveHard DriveHard Drive
8GB Ripjaws X Series DDR3 1600 (PC3 12800) Crucial M4 128 GB 1.5TB Western Digital Caviar Black  1.5TB Western Digital Caviar Black  
Optical DriveCoolingOSMonitor
LITEON Blu Ray Drive Corsair H80 Windows 7 Professional x64 ASUS 27 Inch  
KeyboardPowerCaseMouse
Razer BlackWidow Ultimate Corsair AX1200 Heavily Modified Diablotek EVO Razer Naga 
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post #10 of 17
Thread Starter 
How can I go about enabling it? I've been trying to look into bios for that option but all I see is the specs, cpu, security, etc. Nothing on the GPU.

Trouble shooter didn't seem to find anything.

Here's the report:

Hardware and Devices Publisher details

Issues found
Hardware changes might not have been detectedHardware changes might not have been detected Detected
Scan for recent hardware changes Completed

Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present

Issues found Detection details

6 Hardware changes might not have been detected Detected

Scan for recent hardware changes Completed

Scanning might find new devices attached to your computer and install them.


Potential issues that were checked Detection details

Windows Update configured to never install drivers Issue not present

Driver updates aren't automatically installed when detected by Windows Update.


Detection details

Collection information
Computer Name: HENRY-PC
Windows Version: 6.1
Architecture: amd64
Time: Wednesday, February 23, 2011 6:03:13 PM

Publisher details

Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Windows
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.0
Publisher: Microsoft Corporation

Edited by shrilzer - 2/23/11 at 3:07pm
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k Asrock z77 Extreme 4  EVGA 8600gts Patriot Sector 5 1600mhz (4x4gb) 16gb 
Hard DriveHard DriveOptical DriveCooling
7200 rpm Hitachi Deskstar 5400 rpm SAMSUNG Ecogreen Dell 16X DVD+/-RW SATA Stock 
OSMonitorPowerCase
Windows 7 Ultimate Asus 24" 1920 x 1080 OCZ ZX Series 850W Gold LIAN LI PC-A05B 
Mouse
Microsoft IntelliMouse Optical 1.1A - White 
  hide details  
Reply
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