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Having issues with my Alienware M11x

post #1 of 21
Thread Starter 
For about the past month or so I've been having a really bad FPS issue with my m11x(R1). Whenever I try to play a game (literally any game, even Minecraft) my FPS will start out fine, but within 10-15 minutes my FPS starts to get really choppy and wont go above 15fps for some games.

Some more graphics intensive games like Fallout New Vegas will start having the fps problem right away.

Another thing I noticed when the issue starts is my sound will start to make popping and crackling sounds, and the lower-left corner (around where the custom nameplate thingy is at) of my laptop will get really hot.

Anyone know what the problem might be?
post #2 of 21
Quote:
Originally Posted by Red Rabbit View Post
For about the past month or so I've been having a really bad FPS issue with my m11x(R1). Whenever I try to play a game (literally any game, even Minecraft) my FPS will start out fine, but within 10-15 minutes my FPS starts to get really choppy and wont go above 15fps for some games.

Some more graphics intensive games like Fallout New Vegas will start having the fps problem right away.

Another thing I noticed when the issue starts is my sound will start to make popping and crackling sounds, and the lower-left corner (around where the custom nameplate thingy is at) of my laptop will get really hot.

Anyone know what the problem might be?
Sounds like CPU overheat to me.
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Ex-wife's Rig
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CPUMotherboardGraphicsRAM
Core i5 4460 AsRock H81M-DG4 Sapphire Rx470 Platinum KVR 1600 16Gb 
Hard DriveHard DriveCoolingOS
2x Seagate 3Tb Samsung 850 EVO 120 Scythe Ninja 3 Rev.B Windows 10 Pro 
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Fujitsu Siemens A17-2A Logitech K280e SuperFlower SF-550K12XP Thermaltake Versa H25 
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Athlon 750K 4.0Ghz AsRock FM2A75 Pro4+ Sapphire R9 270X Dual-X Kingston 2x4Gb 1600 
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post #3 of 21
Thread Starter 
I had a feeling it might be that. I'll see about checking the CPU temps later.

If it is the CPU getting too hot, any idea how I could go about fixing it?
post #4 of 21
Quote:
Originally Posted by Red Rabbit View Post
I had a feeling it might be that. I'll see about checking the CPU temps later.

If it is the CPU getting too hot, any idea how I could go about fixing it?
Usually the heatsink accumulates dust, if you are in warranty- contact the vendor. If not, open it *carefully* and clean the dust. Some require re-applying of thermal compound after several years of usage, so you could do that too.
My Rig
(14 items)
 
Ex-wife's Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 4460 AsRock H81M-DG4 Sapphire Rx470 Platinum KVR 1600 16Gb 
Hard DriveHard DriveCoolingOS
2x Seagate 3Tb Samsung 850 EVO 120 Scythe Ninja 3 Rev.B Windows 10 Pro 
MonitorKeyboardPowerCase
Fujitsu Siemens A17-2A Logitech K280e SuperFlower SF-550K12XP Thermaltake Versa H25 
MouseAudio
Logitech G402 Sony MDR XD150 
CPUMotherboardGraphicsRAM
Athlon 750K 4.0Ghz AsRock FM2A75 Pro4+ Sapphire R9 270X Dual-X Kingston 2x4Gb 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 120  Western Digital 320Gb LiteON DVD-RW CoolerMaster Hyper Z600 
OSMonitorKeyboardPower
Windows 7 Pro x64 Toshiba 32" FullHD TV Logitech FSP Hexa 550 
CaseMouse
DeLUX Logitech 
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My Rig
(14 items)
 
Ex-wife's Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 4460 AsRock H81M-DG4 Sapphire Rx470 Platinum KVR 1600 16Gb 
Hard DriveHard DriveCoolingOS
2x Seagate 3Tb Samsung 850 EVO 120 Scythe Ninja 3 Rev.B Windows 10 Pro 
MonitorKeyboardPowerCase
Fujitsu Siemens A17-2A Logitech K280e SuperFlower SF-550K12XP Thermaltake Versa H25 
MouseAudio
Logitech G402 Sony MDR XD150 
CPUMotherboardGraphicsRAM
Athlon 750K 4.0Ghz AsRock FM2A75 Pro4+ Sapphire R9 270X Dual-X Kingston 2x4Gb 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 120  Western Digital 320Gb LiteON DVD-RW CoolerMaster Hyper Z600 
OSMonitorKeyboardPower
Windows 7 Pro x64 Toshiba 32" FullHD TV Logitech FSP Hexa 550 
CaseMouse
DeLUX Logitech 
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post #5 of 21
CPU or GPU overheating sounds like.
You need to verify this is the issue.

Run MSi AB and Coretemp during gameplay, then check on them after various segments of gameplay.
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Acer X233H Razer BlackWidow Ultimate  OCZ ModXStream Pro 600W XClio Windtunnel 
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post #6 of 21
Quote:
Originally Posted by amstech View Post
CPU or GPU overheating sounds like.
You need to verify this is the issue.

Run MSi AB and Coretemp during gameplay, then check on them after various segments of gameplay.
Would GPU overheat cause sound distortion?
My Rig
(14 items)
 
Ex-wife's Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 4460 AsRock H81M-DG4 Sapphire Rx470 Platinum KVR 1600 16Gb 
Hard DriveHard DriveCoolingOS
2x Seagate 3Tb Samsung 850 EVO 120 Scythe Ninja 3 Rev.B Windows 10 Pro 
MonitorKeyboardPowerCase
Fujitsu Siemens A17-2A Logitech K280e SuperFlower SF-550K12XP Thermaltake Versa H25 
MouseAudio
Logitech G402 Sony MDR XD150 
CPUMotherboardGraphicsRAM
Athlon 750K 4.0Ghz AsRock FM2A75 Pro4+ Sapphire R9 270X Dual-X Kingston 2x4Gb 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 120  Western Digital 320Gb LiteON DVD-RW CoolerMaster Hyper Z600 
OSMonitorKeyboardPower
Windows 7 Pro x64 Toshiba 32" FullHD TV Logitech FSP Hexa 550 
CaseMouse
DeLUX Logitech 
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My Rig
(14 items)
 
Ex-wife's Rig
(15 items)
 
 
CPUMotherboardGraphicsRAM
Core i5 4460 AsRock H81M-DG4 Sapphire Rx470 Platinum KVR 1600 16Gb 
Hard DriveHard DriveCoolingOS
2x Seagate 3Tb Samsung 850 EVO 120 Scythe Ninja 3 Rev.B Windows 10 Pro 
MonitorKeyboardPowerCase
Fujitsu Siemens A17-2A Logitech K280e SuperFlower SF-550K12XP Thermaltake Versa H25 
MouseAudio
Logitech G402 Sony MDR XD150 
CPUMotherboardGraphicsRAM
Athlon 750K 4.0Ghz AsRock FM2A75 Pro4+ Sapphire R9 270X Dual-X Kingston 2x4Gb 1600 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 120  Western Digital 320Gb LiteON DVD-RW CoolerMaster Hyper Z600 
OSMonitorKeyboardPower
Windows 7 Pro x64 Toshiba 32" FullHD TV Logitech FSP Hexa 550 
CaseMouse
DeLUX Logitech 
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post #7 of 21
Quote:
Originally Posted by ronnin426850 View Post
Would GPU overheat cause sound distortion?
I don't know I haven't addressed his sound issue but I will say, a mobo, GPU or CPU overheating on a laptop can cause other nearby caps and lines to overload/overheat since the components are so close together.

This happened on some of the first Fermi laptops a year ago.
buildX
(16 items)
 
X3Elite (HTPC)
(14 items)
 
Dell XPS L702X
(11 items)
 
CPUMotherboardGraphicsRAM
Core i7 930 @ 4.0GHz (24/7) HT/on  Asus P6TD Deluxe Gigabyte 2GB GTX 670 Windforce3X OC  6GB OCZ Gold 1600 (tri-channel) 
Hard DriveHard DriveCoolingOS
Samsung 850 EVO 250GB Seagate Barracuda 500GB 7.2K 16MB Cache Prolimatech Megahalem Rev.B (Push/Pull) Windows 7 Home Premium 64 
MonitorKeyboardPowerCase
Acer X233H Razer BlackWidow Ultimate  OCZ ModXStream Pro 600W XClio Windtunnel 
MouseMouse Pad
Logitech G502 Proteus Core Tunable  Razer Goliathus 444mm x 355mm - Speed Edition ... 
CPUMotherboardGraphicsRAM
AMD Phenom II 720 X3 BE @ 3.2GHz 24/7 MSi 770-G45 Sapphire Radeon HD 6870  8GB GSkill RipJaw 1333Mhz  
Hard DriveOptical DriveOSMonitor
1TB Samsung F3  DVD+-RW  Windows 7 Home Premium 64bit 60" LG 60PA5500 Plasma 
MonitorPowerCase
Acer X1373WH Projector Corsair CX500 Cooler Master 430 
CPUGraphicsGraphicsRAM
i5-2430M Intel HD Graphics  Nvidia 1GB GT 550M (GF116) w/Optimus|DX11|144 ... 6GB DDR3  
Hard DriveHard DriveOSMonitor
120GB PNY 1311 SSD 500GB 7.2K RPM Windows7 Home Premium 64 17.3" WLED TL 1600 X 900 with 2.0MP HD webcam 
KeyboardCaseAudio
Backlit Keyboard Elemental Silver Aluminum JBL 2.1 W/ Built-in Subwoofer 
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buildX
(16 items)
 
X3Elite (HTPC)
(14 items)
 
Dell XPS L702X
(11 items)
 
CPUMotherboardGraphicsRAM
Core i7 930 @ 4.0GHz (24/7) HT/on  Asus P6TD Deluxe Gigabyte 2GB GTX 670 Windforce3X OC  6GB OCZ Gold 1600 (tri-channel) 
Hard DriveHard DriveCoolingOS
Samsung 850 EVO 250GB Seagate Barracuda 500GB 7.2K 16MB Cache Prolimatech Megahalem Rev.B (Push/Pull) Windows 7 Home Premium 64 
MonitorKeyboardPowerCase
Acer X233H Razer BlackWidow Ultimate  OCZ ModXStream Pro 600W XClio Windtunnel 
MouseMouse Pad
Logitech G502 Proteus Core Tunable  Razer Goliathus 444mm x 355mm - Speed Edition ... 
CPUMotherboardGraphicsRAM
AMD Phenom II 720 X3 BE @ 3.2GHz 24/7 MSi 770-G45 Sapphire Radeon HD 6870  8GB GSkill RipJaw 1333Mhz  
Hard DriveOptical DriveOSMonitor
1TB Samsung F3  DVD+-RW  Windows 7 Home Premium 64bit 60" LG 60PA5500 Plasma 
MonitorPowerCase
Acer X1373WH Projector Corsair CX500 Cooler Master 430 
CPUGraphicsGraphicsRAM
i5-2430M Intel HD Graphics  Nvidia 1GB GT 550M (GF116) w/Optimus|DX11|144 ... 6GB DDR3  
Hard DriveHard DriveOSMonitor
120GB PNY 1311 SSD 500GB 7.2K RPM Windows7 Home Premium 64 17.3" WLED TL 1600 X 900 with 2.0MP HD webcam 
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Backlit Keyboard Elemental Silver Aluminum JBL 2.1 W/ Built-in Subwoofer 
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post #8 of 21
What GPU chip does the M11X have in it? I have a 260m in mine and it's burned through three of them since Dec 09.
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post #9 of 21
Thread Starter 
Quote:
Originally Posted by ronnin426850 View Post
Usually the heatsink accumulates dust, if you are in warranty- contact the vendor. If not, open it *carefully* and clean the dust. Some require re-applying of thermal compound after several years of usage, so you could do that too.
My warranty ran out just a month before this started (figures lol), so if it does turn out to be my CPU I'll have to do it myself.


Quote:
Originally Posted by Lampen View Post
What GPU chip does the M11X have in it? I have a 260m in mine and it's burned through three of them since Dec 09.
Mine has a 335m.
post #10 of 21
The M11x has a slick way of getting to its internals. The whole bottom panel is removable. Unscrew the screws, which stay in the panel, and then blow out the internals with some compressed air.

My R2 gets warm in the same area but not really hot to the touch.
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