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Dealing with Gigabyte support... Am I missing something?

post #1 of 10
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I have been having issues with my ud3 motherboard and its vdroop, and have been chatting with gigabyte support to see if there is a potential fix. I honestly feel that their responses so far haven't really helped at all, but would like some opinion as to what I should do.
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Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
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My System
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Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
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post #2 of 10
... I'd not link that.
I just got your email from that link...
post #3 of 10
Thread Starter 
Quote:
Originally Posted by mbudden View Post
... I'd not link that.
I just got your email from that link...
I honestly don't give, it's my 2ndary email

That said, any help?
My System
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Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
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My System
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CPUMotherboardGraphicsRAM
Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
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post #4 of 10
I wrote to them proving how Dynamic Energy Saving 2 overvolts your chip if you enable it on an overclocked system. I had a FRAPS video proving it with both CpuZ and Aida 64 open. By overvolting i mean pushing Vcore into 1.60v territory!

Every response i got back was:

1. Sorry you need to use CPUZ version 1.56.1
- So i reply with a new video with 1.56.1

2. Sorry you need to use CPUZ version 1.56.2
- So i reply with a new video with 1.56.2

3. Sorry you need to use CPUZ version 1.56.3
- So i reply with a new video with 1.56.3

4th email i was again told to use CPUZ 1.56.3 when i had clearly used it in the previous email.

Most annoying of all was the Vcore was the same correct value in every new FRAPS video i made. They were extremely unhelpful and only recognised the fault when i said that i feel the support is poor and i'm sending my board back (due to p67 flaw) and getting an ASUS board in stead!
Edited by jackbrennan2008 - 2/23/11 at 12:40pm
post #5 of 10
Why not just RMA it and get another board?
They even suggested it.
post #6 of 10
By the way, they are using CPUZ version 1.56 which displays the wrong Vcore. And their frequency is dropping due to Intel speed step.

I'd RMA the board if the Vdroop is so bad. It's nothing software can fix. Maybe a better BIOS, have you updated recently ?
Edited by jackbrennan2008 - 2/23/11 at 12:45pm
post #7 of 10
Gigabyte support is great if something breaks. Their RMA service is very good.
But Gigabyte is quite possibly the worst ive seen if you need help or have a question about a working product. They either blow you off, or give you the runaround. If its not broken they treat you like an idiot, if it is they do a good job of replacing it.

Biostar is better about answering questions and helping solve problems about products that dont need an RMA than gigabyte and Biostar is semi-notorious for not having good support.

I would just RMA the board if its that bad.
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Micro Mule
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post #8 of 10
Thread Starter 
Quote:
Originally Posted by jackbrennan2008 View Post
I wrote to them proving how Dynamic Energy Saving 2 overvolts your chip if you enable it on an overclocked system. I had a FRAPS video proving it with both CpuZ and Aida 64 open. By overvolting i mean pushing Vcore into 1.60v territory!

Every response i got back was:

1. Sorry you need to use CPUZ version 1.56.1
- So i reply with a new video with 1.56.1

2. Sorry you need to use CPUZ version 1.56.2
- So i reply with a new video with 1.56.2

3. Sorry you need to use CPUZ version 1.56.3
- So i reply with a new video with 1.56.3

4th email i was again told to use CPUZ 1.56.3 when i had clearly used it in the previous email.

Most annoying of all was the Vcore was the same correct value in every new FRAPS video i made. They were extremely unhelpful and only recognised the fault when i said that i feel the support is poor and i'm sending my board back (due to p67 flaw) and getting an ASUS board in stead!
Yeah... I give them credit for at least attempting to help solve the problem, but it just doesn't seem like they care... just gotta hry up and reply!
Quote:
Originally Posted by jackbrennan2008 View Post
By the way, they are using CPUZ version 1.56 which displays the wrong Vcore. And their frequency is dropping due to Intel speed step.

I'd RMA the board if the Vdroop is so bad. It's nothing software can fix. Maybe a better BIOS, have you updated recently ?
The vcore is incorrect on cpu-z, which I am well aware of. It should be noted that they looked at vcore through easy tune 6, which is perfectly fine. The speedstep, however, should not affect the speed on load - why would the cpu stay at 2ghz on 100% load?!?

I've had good experiences with gigabyte, and since the problem could potentially be solved by increasing volts up to 1.4v (I benchmarked a bit at 4.8ghz and 1.47v, but I'd rather not go that high, safe or not). I don't see the need to RMA, especially since even if I do, I would not receive it back until new revisions are out.
Quote:
Originally Posted by PhilWrir View Post
Gigabyte support is great if something breaks. Their RMA service is very good.
But Gigabyte is quite possibly the worst ive seen if you need help or have a question about a working product. They either blow you off, or give you the runaround. If its not broken they treat you like an idiot, if it is they do a good job of replacing it.

Biostar is better about answering questions and helping solve problems about products that dont need an RMA than gigabyte and Biostar is semi-notorious for not having good support.

I would just RMA the board if its that bad.
As I stated, RMA would equal me waiting on a board for at least a month (which I'd rather not do).
Edited by uKnighted - 2/23/11 at 1:18pm
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
Hard DriveOSMonitorPower
Mushkin Enhanced Callisto Deluxe 60GB SSD Windows 7 x64 El cheapo 1680x1050 lcd PC Power&Cooling 500w 
Case
Cooler Master CM690 
  hide details  
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
Hard DriveOSMonitorPower
Mushkin Enhanced Callisto Deluxe 60GB SSD Windows 7 x64 El cheapo 1680x1050 lcd PC Power&Cooling 500w 
Case
Cooler Master CM690 
  hide details  
Reply
post #9 of 10
Thread Starter 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
Hard DriveOSMonitorPower
Mushkin Enhanced Callisto Deluxe 60GB SSD Windows 7 x64 El cheapo 1680x1050 lcd PC Power&Cooling 500w 
Case
Cooler Master CM690 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500k 4.5ghz@1.4v (vdroop) Gigabyte GA-P67A-UD3 MSI Cyclone 768mb GTX460 @925/1850/2100 8gb (2x4) G.Skill ddr3 1333 
Hard DriveOSMonitorPower
Mushkin Enhanced Callisto Deluxe 60GB SSD Windows 7 x64 El cheapo 1680x1050 lcd PC Power&Cooling 500w 
Case
Cooler Master CM690 
  hide details  
Reply
post #10 of 10
hey did you ever get this issue resolved with Gigabyte? I asked them one simple question via email and it's been a week of going back and forth convinced they are just toying with me and still have yet to answer the most simple question. they really do blow you off and give you the runaround. what a pity they make nice boards but not being able to get a simple question answered in a weeks time proves them to be complete train wrecks when it comes to actually understanding and supporting their products. hope you made out well on your end!
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