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Strange driver installation problem

post #1 of 2
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my friend is having an odd driver installation problem. He just bought an MSI Radeon HD 5570 (has almost no budget, got it for around $50) and after putting it in his PC he went to install the drivers. I told him to goto the ATI site and find the newest catalyst drivers rather than installing the drivers from his CD which were most likely old. After downloading them, he runs the install setup and after it asks what language he wants, he clicks english and hits next, and the setup closes(or disappears) and does nothing afterward. I tried having him run it as admin, tried having him run it in safe mode, etc..nothing. So i told him to try the drivers from the CD they gave him, and the same thing happens. He tried downloading the drivers from the MSI site. Same thing happens. Now since these drivers were probably all different versions, i'm guessing it's not the actual install setup that is at fault here. What could be causing this though? I am stumped. He lives a ways away or i'd go look at it myself so I've just been instructing him on what to do over messenger. It's like the setup just disappears after clicking next. Doesn't generate any errors/messages, etc. I'm guessing it has to be something with windows, as the odds of 3 different install setups of different versions being bad is pretty slim. He previously had integrated graphics and has disabled them and uninstalled the old NVidia drivers.

He has Windows 7 64-bit btw.


PS: ****, I'm sorry. I just realized I posted this in the wrong section. My apologies =/.
post #2 of 2
Maybe try running under admin rights, or leave the computer on for an hour. And see if there was any delay with the program because of a processing error.
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My 'beast'
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Q8200 @ 2.81Ghz (2.3Ghz stock) Asus PK5L-AM EPU ATI XFX HD5770 XXX Edition KingstonHyperX 4GB DDR2-1066Mhz 
Hard DriveOptical DriveOSMonitor
Maxtor STM3320613AS Sony DVD-ROM DDU1615 Windows Vista™ Ultimate (6.0, Build 6000) (6000.vi Philips 190VW (19''), Avidav (17'') 
Case
NZXT Gamma 
  hide details  
Reply
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