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When do we return our SB MBs to Newegg?

post #1 of 5
Thread Starter 
When do we return our SB MBs to Newegg to get the fixed version , and are you gonna do it?
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Sandy Bridge
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post #2 of 5
I will, and I dont know when we are supposed to, I think you can now.
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post #3 of 5
Quote:
Thank you for giving us the opportunity to serve you. Newegg has recently become aware of a design issue that is affecting recent models of Intel Sandy Bridge platform motherboards. We are working with Intel to identify the exact nature of this problem.

As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for your motherboard by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.

From a technical standpoint, the design issue can be bypassed fairly simply by not using the Serial ATA (SATA) ports that are affected. Your motherboard’s manual should identify your SATA ports by number, and at a minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and 1 are Sata Rev. III (6Gbps), and do not appear to be affected by this problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For a thorough explanation of this hardware work-around, please refer to our video on YouTube:
http://www.youtube.com/watch?v=tJcE2alQPvY

If you choose to use the hardware work-around option, there is no need to contact us at this time. We have your information on record and will email you as soon as the replacements become available. If you would like to discuss this with our tech community or read up on the latest updates, please visit our EggXpert forum:
http://www.eggxpert.com/forums/thread/682006.aspx

If none of the above options are suitable to your needs and you wish to return the board at this time for a full refund, please email us at intelsandybridge@newegg.com and include your sales order number so we can help you out with your return.

If you have any concerns, please contact Newegg Customer Service for further information and assistance.

Thank you for your support!

Sincerely,

Your Newegg.com Customer Service Team
That's the email I got frome Newegg on 2/1/11. You can return it now or wait til they get the replacement boards. I'm undecided at the moment. I don't use the sata2 ports right now as my 2600k is a folding machine. When they do have the replacement boards in stock, I'll have to think about it some more.
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post #4 of 5
Thread Starter 
Quote:
Originally Posted by 0bit View Post
That's the email I got frome Newegg on 2/1/11. You can return it now or wait til they get the replacement boards. I'm undecided at the moment. I don't use the sata2 ports right now as my 2600k is a folding machine. When they do have the replacement boards in stock, I'll have to think about it some more.
Very well explained. I just checked my email and I got the same one but I didn't see it


Will they replace mine if I already RMA'ed one MB? (January 25th)
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Sandy Bridge
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post #5 of 5
If you already sent the board in as RMA, they'll get one out to you when the replacement boards arrive.
HAF932
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HAF932
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