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(Little problem with Performance PCs) Difference between EK Supreme HF Designs... - Page 4

post #31 of 71
Rev 1 has more aftermarket tops than rev 2 atm wink.gif

but I definitely agree, they said rev 2, that is what you should get thumb.gif
post #32 of 71
Thread Starter 
My answer to the last e-mail posted here:

From the previous email you sent me (copied below), you guys said that 100% of the blocks were checked and should have no old style EK blocks in stock.

Then you said that you cant be sure which blocks you are sending because they have the same packaging and the only way to know for sure would be to open every box. But my block came with the box opened, without the adhesive seal on each side and with the 1.4mm marking on the side.

Even if there is no performance difference, I bought the new revision because I liked how it looks and now the old revision loose some of its reselling power.
I think that I should choose if I want to trade it, do you think that it is possible to do that?

Thank You Very Much for your attention.
Best Regards,

Rafael Vale



Then they answered

We were instructed to open all EK Supreme HF blocks to check for proper spacing between the fittings. The "old" versions were too close together for certain fittings to be used, and had spacings of roughly 1.2cm. Your block measured 1.4cm which made it a newer version.

We understand that EK has made other changes to the blocks as well, and not all of them relate to an advertised new version so we understand your frustration. Fill out the RMA form (right side of our site) and check the "Defective Exchange" square and we'll get this replaced.
Best Regards,
James "Levell0rd" Davis, Performance-PCs.com



My answer
James,

I read the RMA form and it says that the shipping must be prepaid by the customer.
I dont want to pay for shipping because it was not my falt and it will become a unfair increase in price.

How should I proceed?

Thank You
Rafael Vale

Their answer
There is NO fault on anyone. You got a perfectly fine block that can do except any fittings and is the same inner core... and is merely cosmetically different exterior. We did not send any wrong product. If you want to send the part back for full refund of the block we will do that too but there is no reason to be returning this...absolutely none.
Best Regards,
Customer Service, Performance-PCs.com



My last answer:

Sorry, but a lot of things are chosen by its aesthetic and working in a store like Performance PCs should give a very good idea of what that means.
So there were no mistakes, OK, but I didnt receive the block that I bought, I waited for you to update the site with the new revision and when I finally bought a received the old one.

I dont think that you guys made a mistake (but you should at least put a note that you still have the old revision) things like that happens all the time, but I dont think that I should pay for same thing that is not fair, when I bought the block, the photo was very clear, and I wanted to buy the new revision.

Dont you think you should consider that?

Thank you very much.
Rafael Vale
post #33 of 71
EK Supreme HF Full Nickel is supposed to be the best right?
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post #34 of 71
@OP- Theyre being a little tough I say- maybe because youre in Brazil and the cost for shipping would be more versus somewhere in the states. Technically it is their fault for not notifying you before hand of which revision you will receive, and the fact that their website is misleading.

Actually has me wondering whether their FrozenQ reservoirs are the old versions or the new. Since they are expensive, they may be left over stock..
Every new update to an existing product has a reason for a change, if a customer wants the new one and was expecting there should be no reason why you or someone else gets an older version- whatever it may be.
Heck, we are lucky that we have this knowledge and can detect these things, others may not even know the difference.

Quote:
EK Supreme HF Full Nickel is supposed to be the best right?
technically the copper version will perform slightly better as copper conducts heat better than nickle. Plus the nickle plating adds extra distance for heat to travel to the pins inside the block to be dissipated by the water.
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post #35 of 71
Thread Starter 
More e-mails

their answer for my last email posted above:


Sorry for the all of the trouble on this item.

We can take the item back and exchange it for the latest (square top) version if you'd like. The shipping back to you would be Priority Mail and would be covered by us. Would you consider (any shipping class will do) returning the item to us?
Best Regards,
James "Levell0rd" Davis, Performance-PCs.com

and my answer:

I calculated the shipping and it will cost 35 dollars for me to send it back.

For me it's not worth, because something that should have cost U$72,95 + U$31,15 (U$104,46 total), will cost U$72,95 + U$31,15 + U$35,00 (U$139,46 total).

Its not cool to pass through this situation, specially after waiting for you to receive the new revision and after waiting more then one month for the block to arrive here.
How am I supposed to be secure about future orders?

If I pay for shipping, I would be wasting money that I dont think I should be responsible for. If there isn't anything else that you can do for me, then I think it will end up with me being unsatisfied with my purchased.

Thank you very much for your attention
Rafael Vale
post #36 of 71
sucks!

ask for a something that is worth the shipping you'll be spending. That is a fair compromise on the mistake they created!

GL buddy
post #37 of 71
Thread Starter 
Guys could you help finding a store thats ships to Brazil and sells this items?



and a DéCK Legend Fire (Red)

Thanks!!!
post #38 of 71
you tried frozencpu? they tend to be a bit more expensive than ppcs.
post #39 of 71
Thread Starter 
Quote:
Originally Posted by wermad View Post
you tried frozencpu? they tend to be a bit more expensive than ppcs.
I knew that, in the past, Sidewinder and FrozenCPU used to send to Brazil, but then they stopped.

But I made a test and FrozenCPU does send to Brazil. I think I'm going to buy my hdd silencers from them.

I also buy from Quiet PC (very good store).
post #40 of 71
Hey man, I like how you stayed calm.

if they really don't want to pay shipping for it, make sure you take screen cap of that supreme HF page on their website showing revision 2 and take picture of your block you got and claim it through paypal
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