I thank you for being kind and rational Mr. Vale. I know that you did not flame or us or anything like that. I was only explaining what normally happens, generally speaking. As for your block, the 1.4 written on the box is a measurement, it is not a version number. That was done because some of the older versions of the very same block had a different measurement and that was how we kept them separate. We were not aware that we still had older ones left because there is no indication on the box and when we received the newer shipment, there was no indication of them being newer either. I honestly don't know how it happened. The newer one on the site came from an email that they sent us. I have a feeling that they sent the email right after we received a shipment of the older ones and the site was updated with the new picture. We are currently in contact with EK to find out if there is anything they can do to mark the packages or in some way indicate that something has changed on the actual product. The package comes in and looks the same as the others, so we can only assume that they are the same, which is how they got mixed in the first place. As far as it being opened, it could have been opened to check something for a customer. However, they might not have been aware of the change. These are only possible explanations, as I cannot say with any certainty what actually happened. That is why we are trying to rectify this for you in a way that will be acceptable to you. Please see the email that I sent you for further details. Thank you again for your patience.
Are the barcode numbers on the box different? I ran into this situation with you guys about receiving the old version of an acrylic top. That was taken care of, and I thank you for it.
But what Im not understanding is- you had to open each of the boxes to indicate the distance for the ports on the block... You would know right away if it was an old or new version. Maybe after the distance is written, use a sticky note and then separate them by versions. Its nice that it states on the box what version the block is.. so maybe take it 2 steps further for your own sake and then label them according to port distance and by version 1 or 2.
Like I said before- I've worked in retail where I received large amounts of shipments containing parts from manufactures (R/C Hobby shop). Sometimes the manufacture mixed in a different part in with a rubber-banded stack.
It almost seems as if everyone needs to double check things first. Sure it may take an extra 5 minutes, but I personally know it saves hassle.
I think that it was nice and professional for Jenn to come on here and reply- shows initiative.
My only question is this: How much do people at PPC's actually know about the different parts? For example with the different version supreme blocks... maybe a few workers go on OCN or elsewhere and noticed a different design in the HF Supreme series (Rev. 2)- then maybe from there try and research about it whats different and such, so then that new info can be used to possibly give other a heads up instead of relying on manufactures to notify you
I say this because like you stated us buyers do a lot of research before buying products, so we do expect to get what we added to the cart. As it should also be any retailer's responsibility to do the same research as well to: 1- help inform the customer if one has questions, 2- make sure what the customer receives is correct.
Okay enough from me. But it sounds like both parties are calm in the matter, which is good and mature
Welcome to OCN Jenn!!