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Newegg RMA Process

post #1 of 33
Thread Starter 
I sent back my MSI GTX 470 last week it arrived today and they cannot offer replacement only a refund, also they are charging me $30 for Handling is that normal. This is the first time I have used the process with them, its not like I'm returning for a refund, I wanted a replacement since card would artifact like crazy after a few 30 minutes of any games..


Is the $30 handling fee normal or should talk to them about it..
Blue Dragon
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Blue Dragon
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CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
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Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
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post #2 of 33
How did you create the RMA? Was it automated over the internet, or did you do it by phone?
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
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Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
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Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #3 of 33
Thread Starter 
I did it with live support on web.
Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
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Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
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post #4 of 33
Quote:
Originally Posted by Name Change View Post
I did it with live support on web.
Did they understand that it was defective right out of the box?
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #5 of 33
Was the original product "open box"?
post #6 of 33
Thread Starter 
It was brand New, when I bought it.. I did have probs like I told them since day one of having it. I thought it was just drivers, but it turned out to be the card.
Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
Audio
Sound Blaster Z 
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Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
Audio
Sound Blaster Z 
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post #7 of 33
Quote:
Originally Posted by Name Change View Post
It was brand New, when I bought it.. I did have probs like I told them since day one of having it. I thought it was just drivers, but it turned out to be the card.
Then perhaps it's time to talk to them again while using the word "defective" while making sure they understand that they sold you a defective graphics card.
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #8 of 33
Thread Starter 
Yeah I should tell them that again.. Idea of paying them to take back a bad card just didn't sound right to me anyway..
Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
Audio
Sound Blaster Z 
  hide details  
Reply
Blue Dragon
(18 items)
 
  
CPUMotherboardGraphicsRAM
2500K | 5GHz ASUS P8P67 Pro Rev (3.1) Gigabyte GTX 1070 G1 GAMING Kingston HyperX Black 16GB 1866 (10,10,10,25)  
Hard DriveHard DriveHard DriveOptical Drive
SanDisk Ultra II 480GB OCZ Vertex 460 Seagate Desktop HDD 4TB 64MB ASUS DRW-24B1ST 
CoolingOSMonitorKeyboard
Corsair H100i Push/Pull Cougar Vortex 120mm Fans Windows 8.1 Pro x64  DELL UltraSharp U2312HM, Dual Dell E207WFP Tt eSPORTS POSEIDON Cherry MX Blue 
PowerCaseMouseMouse Pad
Thermaltake TOUGHPOWER TPD-0750M Anidees AI7WW Cube Logitech G502 Proteus Core/ Logitech G500s Corsair Vengeance MM400 Hard Plastic Gaming Mou... 
Audio
Sound Blaster Z 
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post #9 of 33
Quote:
Originally Posted by Name Change View Post
Yeah I should tell them that again.. Idea of paying them to take back a bad card just didn't sound right to me anyway..
Yeah, it sounds like they don't understand that they sold you a defective product.
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #10 of 33
Call them on the phone the live chat support can be fully of Derps. I would not Accept a 30 dollar loss from an already defective product. They need to fully refund you period.
Intel
(17 items)
 
  
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2500K (4.2ghz) GIGABYTE GA-Z68AP-D3 Gigabyte 1060 3GB Adata XPG DDR3 1600 8GB 
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500GB Seagate PNY 128GB SSD LG M-Disc DEEPCOOL GAMMAXX S40 
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Windows 10 Home LG 25um56 2560x1080 Ultrawide (IPS) Logitech k360 Seasonic S12II 520w (Bronze) 
CaseMouseMouse PadAudio
Rosewill Nautilus  Havit Magic Eagle Steel series (world of warcraft) GX Gaming 2.1 (Onboard Audio) 
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Intel
(17 items)
 
  
CPUMotherboardGraphicsRAM
2500K (4.2ghz) GIGABYTE GA-Z68AP-D3 Gigabyte 1060 3GB Adata XPG DDR3 1600 8GB 
Hard DriveHard DriveOptical DriveCooling
500GB Seagate PNY 128GB SSD LG M-Disc DEEPCOOL GAMMAXX S40 
OSMonitorKeyboardPower
Windows 10 Home LG 25um56 2560x1080 Ultrawide (IPS) Logitech k360 Seasonic S12II 520w (Bronze) 
CaseMouseMouse PadAudio
Rosewill Nautilus  Havit Magic Eagle Steel series (world of warcraft) GX Gaming 2.1 (Onboard Audio) 
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