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G500 died

post #1 of 44
Thread Starter 
Yup. Just finished watching a movie, went in to use my computer. Moved the mouse, nothing happened. Hit a key on the keyboard, monitor woke up. Tried moving the mouse, but the cursor wouldn't move. Restarted the computer thinking it maybe had crashed, but when it came back up it still wouldn't work. Tried it on another computer, same problem. The laser on the bottom doesn't come on, and none of the buttons do anything.

It's dead, Jim.


So how are Logitech with RMAs? How long does it take? I've heard they'll send you replacements without asking for the old one back, is that true?





I just remembered I have a crappy wireless mouse, guess I won't have to use my laptop tonight after all.
post #2 of 44
Logitech is really good with RMA's. They RMA'd my MX518 when it was 2 months out of warranty. Their customer service is top notch.

AFAIK, you will have to send the old one in. I'm positive they'll just send you a NIB one in return.

Have no fear they're a great company.
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post #3 of 44
Might also be able to uninstall the Logitech software, reinstall it, then plug in the mouse. My logitech g13 gamepad bricks itself every time power is interrupted.
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post #4 of 44
Thread Starter 
Ugh, I forgot how much positive acceleration this iOne mouse has. I'd almost rather use my laptop.
post #5 of 44
How old was the mouse?
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post #6 of 44
Thread Starter 
Quote:
Originally Posted by Ktulu View Post
How old was the mouse?
Maybe 9-12 months?
post #7 of 44
It should be under warranty. Logitech makes pretty good stuff. I have a G500, it must have a year warranty.
Edited by Ktulu - 2/25/11 at 8:22pm
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post #8 of 44
oo i hope this doesnt happen to me
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post #9 of 44
Quote:
Originally Posted by godofdeath View Post
oo i hope this doesnt happen to me
The Dalai Lama has spoken. Compassion FTW

Why not call Logitech Customer service tomorrow and see if they have any solution for you?
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post #10 of 44
You can't see the lazer on a G500!
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