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Sapphire RMA

post #1 of 11
Thread Starter 
Now I've read lots of terrible things about the Sapphire RMA process, but I just had a great experience.

My 5850 started artifacting so I contacted Sapphire. They told me to contact Althon Micro, which I did and they gave me an RMA #. When they received my card, they did not have my card in stock, so I got upgraded to a Toxic 5850 with 2gb of ram. They shipped out a replacement card 2 days after they received mine.

I just wanted to share this experience. Too bad I won't use the 5850 anymore as I have a 570 coming in the mail
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post #2 of 11
Wow, thats a pretty big upgrade for free, grats on your newly aquired monster.
post #3 of 11
Many people complain about the need to pay for the RMA replacement. I rather pay and have them actually give me a new card then have them send it back and make up some bs about it was a user error.

Sent a newegg openbox to them and they replaced it no question asked. Usually if you ask for a direct replacement of the model you ordered they will send you one. Usually unless the manufacturing process has stopped on that particular card.
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post #4 of 11
did you have to pay for them to process the RMA?

i've heard that they do that
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post #5 of 11
Quote:
Originally Posted by -iceblade^ View Post
did you have to pay for them to process the RMA?

i've heard that they do that
only if you are out of USA, or lost your reciept
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post #6 of 11
Thread Starter 
I did not pay anything besides shipping to them.
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post #7 of 11
That's pretty sweet! Congrats
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post #8 of 11
my RMA with them was great. No questions asked.

Replacement had a semi faulty fan, but w/e I have a TTP that i put on it anyways.
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Mpowerlicous
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RAMHard DriveOSMonitor
1GB DDR 333MHz Samsung Spinpoint 250GB Windows XP Professional 1920X1200 Integrated LCD 
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Alienware M9700 chassis 
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Core i7 3615QM @2.3GHz Apple Logic Board Intel HD 4000 Nvidia GT 650M 512MB 
RAMHard DriveOSMonitor
16GB 1600MHz DDR3 500GB Samsung 840  OSX 10.10 1440x900  
PowerAudioAudioAudio
85W PSU Schiit Modi Schiit Magni 2 Über DT770 Pro 
CPUMotherboardGraphicsRAM
Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
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post #9 of 11
But that was "AMD" doings and had nothing to do with "Sapphire" though. They just pointed you to rma it with the maker of the card. Unless they are in together now, haven't kept up with it really. But was a nice free upgrade though from AMD.
post #10 of 11
Quote:
Originally Posted by KILLER_K View Post
But that was "AMD" doings and had nothing to do with "Sapphire" though. They just pointed you to rma it with the maker of the card. Unless they are in together now, haven't kept up with it really. But was a nice free upgrade though from AMD.
Nothing to do with AMD. Althon or whatever is connected with Sapphire in some way.
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