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8kb/s on 8MB/s internet

post #1 of 7
Thread Starter 
I have the "up to 20mb/s" package with the Post Office, however, at nights I am only getting 8kb/s download and during the day, between 30kb/s-50kb/s. This would seem normal if I lived in the middle of nowhere, but this connection is in London, Poplar in particular.

What could the issue be here? Is the ISP mucking us around? They say our line cannot handle higher speeds.

All tracert logs come back like this:

Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\\Windows\\system32>tracert www.google.com

Tracing route to www.l.google.com [74.125.230.146]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3194 ms 3498 ms * 217.47.200.250
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * 1314 ms 50 ms 74.125.230.146

Trace complete.

C:\\Windows\\system32>tracert www.newegg.com

Tracing route to www.newegg.com [204.14.213.185]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 3775 ms 3149 ms 3174 ms 207.88.14.70.ptr.us.xo.net [207.88.14.70]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\\Windows\\system32>tracert www.google.co.uk

Tracing route to www.l.google.com [74.125.230.148]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * 3654 ms 213.123.107.242
6 * * 3930 ms core2-pos0-7-0-15.ilford.ukcore.bt.net [194.72.20.174]
7 * * * Request timed out.
8 3307 ms 3276 ms 2463 ms 195.99.125.82
9 3450 ms * * 209.85.252.76
10 * * * Request timed out.
11 * * * Request timed out.
12 3827 ms * 2756 ms 74.125.230.148

Trace complete.

C:\\Windows\\system32>
post #2 of 7
would say ur isp is messing you about, my dad had it with the post office a while back then he went to talk talk, and his speeds much improved, but my virgin media 20mb is much better, that was just taken, thats my 20mb speed this is what you should be getting! ring them up and ask *** is up!
post #3 of 7
WOW!! Those echo replies are through the roof! Over 3K ms., Are you pinging MARS?!
---kidding---

What do they mean when they stated, " Your line cannot handle higher speeds" ?


If you have always had this issue, the culprit is right there in front of you.
Look at the response time. Its taking for ever to get back to you.


I traced the same as you.

tracert www.l.google.com

Tracing route to www.l.google.com [74.125.226.178]
over a maximum of 30 hops:

1 4 ms <1 ms 3 ms <Omitted by me>
2 36 ms 31 ms 30 ms <Omitted by me>
3 27 ms 23 ms 23 ms ge-2-7-ur02.cambridge.ma.boston.comcast.net [68.85.187.53]
4 36 ms 36 ms 27 ms be-61-ar01.woburn.ma.boston.comcast.net [68.85.69.57]
5 34 ms 29 ms 42 ms pos-0-1-0-0-ar01.needham.ma.boston.comcast.net [68.85.162.145]
6 52 ms 45 ms 31 ms pos-2-1-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.29]
7 33 ms 34 ms 33 ms pos-1-4-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.86.194]
8 88 ms 62 ms 68 ms as15169-3.111eighthave.ny.ibone.comcast.net [75.149.230.194]
9 54 ms 36 ms 47 ms 72.14.238.232
10 31 ms 31 ms 34 ms 216.239.48.92
11 36 ms 40 ms 43 ms 74.125.226.178

And seeing that your right there your tracert responses should be ALOT lower.

Can you have the Post Office? do a continuity test on your lines?

Maybe the lines into you home are old and in need of some repair or replacement?

It just seems to me that there is SOMETHING going on between your home and the CO.
(CO = Central Office or your ISP)

I agree with ryanbob1234... call them up or pay them a visit. Also bring a print out of your tracert as proof. Again, there is NO WAY you should be getting those response times unless someting is wrong with the CO.
Edited by JoeC - 2/28/11 at 4:55pm
H3adCas3z
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H3adCas3z
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post #4 of 7
The first hop is to your router. The ones after that since you dont seem to have a modem are to the ISP. Seems like your ISP is having issues with connectivity in the area since its immedatly after it leaves your line.

Id get a tech to come out and test it out. It shouldnt be like that.
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post #5 of 7
Try a pathping?
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by GH0 View Post
Try a pathping?
Could you expand a bit on that, i'm not sure what you mean?
post #7 of 7
First hop sucks and is owned by your ISP.
Give them a ring.
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