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HTC Customer service is a joke - Page 3

post #21 of 38
Quote:
Originally Posted by Sast;12580870 
Ah nice one, I'll check that out tonight and report back!

Good to be of help. It should be an incredibly easy process actually (i had a skim through it). Have fun thumb.gif
post #22 of 38
How can you be sure support wouldn't be better if it was more serious issue? Perhaps small issues aren't handled as promptly so the RMA department can better manage work flow. kinda like how windows has priority of applications in task manager more important get higher priory.
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post #23 of 38
Quote:
Originally Posted by cdoublejj;12580980 
How can you be sure support wouldn't be better if it was more serious issue? Perhaps small issues aren't handled as promptly so the RMA department can better manage work flow. kinda like how windows has priority of applications in task manager more important get higher priory.
From what the op is saying the SD card slot is kaput, which 99% of the time means a bad radio update. Now this can easily be fixed by rooting and updating the radio himself. In the unlikely case that isn't it he can quite easily get an official rru, install it and rma his phone. It's a win win situation.
Edited by jackeyjoe - 3/2/11 at 1:32pm
post #24 of 38
Thread Starter 
After a bit of thought and realising the problem can be fixed on my end (wasn't aware of this at the time of the 1st post) I have since sent them an email apologising for my outburst and I appreciate the help they have given me so far.
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post #25 of 38
Oh but, I thought it wasn't about price or problem but, the quality of service? That's what my posts are pertaining too perhaps we should stay on topic?
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post #26 of 38
Thread Starter 
Quote:
Originally Posted by cdoublejj;12581335 
Oh but, I thought it wasn't about price or problem but, the quality of service? That's what my posts are pertaining too perhaps we should stay on topic?

Quit being a smart arse.

I was talking about quality of service, but when somebody offers me advice, I will take it, especially if it can be fixed from my own home without leaving the house. If it gets fixed I'll be able to speak to HTC and ask them to cancel the delivery, or if it has been shipped, I can ship it back. (he was the only person to offer advice without slating my actions)

The rest of you were giving it all "go out and buy a new one, buy an SD card reader and sort it yourself that way" but at the end of the day why should I waste money (albeit a small amount) on something that wasn't caused by me?


Besides, it's my topic/thread afterall.
Edited by Sast - 3/2/11 at 7:05am
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post #27 of 38
because a pc card reader is helpful thing to have. you ARE on OCN, look at your pc specs you obviously dabble in this stuff and with the trade comes the tools.
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post #28 of 38
Quote:
Originally Posted by cdoublejj;12587625 
because a pc card reader is helpful thing to have. you ARE on OCN, look at your pc specs you obviously dabble in this stuff and with the trade comes the tools.

But he doesn't need one. If it doesn't help there is no point in posting thumb.gif
post #29 of 38
he will sooner or later
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post #30 of 38
Quote:
Originally Posted by cdoublejj;12588172 
he will sooner or later

or he won't ever need one. The up side is that the majority of laptops today come with them so he probably already has one and doesn't know it. Now lets stop this nonsense and help the OP if he needs it, not arguing over whether he needs a SD card reader or not.
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