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Trying to set up remote desktop to help mother-in-law

post #1 of 4
Thread Starter 
My mother-in-law's having issues with her PC. She lives 7,000 miles away and remote assistance sounds ideal. I have no idea what I'm doing though... I thought I did, but I don't lol

We both have Win 7 Ultimate.

So, I had my M-I-L change the various security settings in her control panel to 'allow this computer to be controlled remotely'

I had her forward a port in her router's set-up.

I had her disable the firewall.

I had her give me the computer's name and her IP*. This all took almost 2 hours over skype...

I try to connect from my PC through this



With the logon settings, I have her IP address as the computer name. For the username, I have her username.

However, I get this error



Where am I going wrong?


Thanks a lot,

Mike

*IP was found by going to www.whatismyip.com
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My do-it-all rig
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CPUMotherboardGraphicsGraphics
AMD K15 970A-D3P NVIDIA GeForce GTX 660  NVIDIA GeForce GTX 460 
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Kingston  Kingston  Crucial M4 64Gb, 4x 1Tb, 1x 500Gb WD Caviar Black LG LiteScribe GH24 
OSMonitorKeyboardPower
Win 10 x64 LG E2350 23" 1920x1080 / Samsung 19.5" 1366x768 Razer Lycosa (Mirror Edition) Corsair HX850w 
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CoolerMaster 690 Razer Mamba 2012 Razer Goliath XL Logitech X-530 speakers 
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post #2 of 4
You would be better off using team viewer it will be much easier for both of you.

http://teamviewer.com/en/index.aspx
post #3 of 4
hard to say without seeing her computer...hence the problem i suppose
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Poison
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Crucial m4 Noctua DH14 win7 64 ultimate HP 2511x 
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post #4 of 4
Thread Starter 
Quote:
Originally Posted by freakb18c1 View Post
You would be better off using team viewer it will be much easier for both of you.

http://teamviewer.com/en/index.aspx
Thanks a lot. Will try it when I've recovered my strength for another round of skype-help

Quote:
Originally Posted by trulsrohk View Post
hard to say without seeing her computer...hence the problem i suppose
haha, exactly!
My do-it-all rig
(17 items)
 
  
CPUMotherboardGraphicsGraphics
AMD K15 970A-D3P NVIDIA GeForce GTX 660  NVIDIA GeForce GTX 460 
RAMRAMHard DriveOptical Drive
Kingston  Kingston  Crucial M4 64Gb, 4x 1Tb, 1x 500Gb WD Caviar Black LG LiteScribe GH24 
OSMonitorKeyboardPower
Win 10 x64 LG E2350 23" 1920x1080 / Samsung 19.5" 1366x768 Razer Lycosa (Mirror Edition) Corsair HX850w 
CaseMouseMouse PadAudio
CoolerMaster 690 Razer Mamba 2012 Razer Goliath XL Logitech X-530 speakers 
Audio
Creative SupremeFX X-Fi sound card 
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Reply
My do-it-all rig
(17 items)
 
  
CPUMotherboardGraphicsGraphics
AMD K15 970A-D3P NVIDIA GeForce GTX 660  NVIDIA GeForce GTX 460 
RAMRAMHard DriveOptical Drive
Kingston  Kingston  Crucial M4 64Gb, 4x 1Tb, 1x 500Gb WD Caviar Black LG LiteScribe GH24 
OSMonitorKeyboardPower
Win 10 x64 LG E2350 23" 1920x1080 / Samsung 19.5" 1366x768 Razer Lycosa (Mirror Edition) Corsair HX850w 
CaseMouseMouse PadAudio
CoolerMaster 690 Razer Mamba 2012 Razer Goliath XL Logitech X-530 speakers 
Audio
Creative SupremeFX X-Fi sound card 
  hide details  
Reply
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