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Newegg e-mail Sandy RMA

post #1 of 23
Thread Starter 
Just received a e-mail from NewEgg with RMA instructions for my Sandy board's
Edited by Disenchanterx - 3/1/11 at 5:43pm
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post #2 of 23
Oh snap! Did you start an RMA or did they just email you?
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post #3 of 23
=D i can't wait i missed sandy bridge the first time around hopefully they dont all sell out instantly
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post #4 of 23
Thread Starter 
Great news! Earlier this month, we sent you an e-mail notifying you of a design issue with the Intel Sandy Bridge compatible motherboard model you recently purchased from our site. We are pleased to announce we expect to receive our first batch of replacement motherboards soon and, based on your purchase date, you are eligible to request your replacement at this time for the specific order and item information provided below.

Sales order number: xxxxxxxxxxxxx
Item number available for replacement at this time: xxxxxxxxxxxxx

To guarantee your replacement, please reply to this email within the next 7 business days. We currently have a very limited supply of replacements and unless we hear from you within that time frame, we will release unclaimed units to the next in line.

At Newegg, we are committed to making this process easy and convenient for you. Please note the options below and reply to this e-mail with your selection in the subject line:

A. Regular RMA
Regular RMAs are shipped once we receive your original unit. Once we receive your e-mail, we will create an RMA and send you a free return shipping label. Once we receive the original item from you, Newegg will ship the replacement to the original shipping address.

B. Advanced RMA
Advanced RMAs allow us to ship the replacement to you promptly and gives you 30 days to return the original unit. Once we receive your e-mail, a Customer Service Representative will contact you within 2 to 3 business days to process your RMA. Advanced RMAs require a Credit Card authorization: in the event we do not receive the defective replacement within 30 days from the date the replacement is shipped, the credit card you provide on the phone will be charged in the amount of the product retail price. Please include the best phone number to reach you at in your email but do NOT include your credit card information.

C. Not Interested
If you are not interested in a replacement, or have initiated a replacement with the manufacturer, you can either reply with "C" or "Not Interested" in the subject line, or simply disregard this email.

If you do decide to return your product, please send back the original retail box (if available) and all accessories originally included. Your replacement is a brand new item and is equipped with new accessories. All replacements will be mailed to the original shipping address unless otherwise specified in your e-mail.

We appreciate your patience in this matter and thank you for your patronage!

Sincerely,
Newegg.com
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post #5 of 23
Advanced RMA is nice..will rival/beat the Microcenter service since you don't have to leave the house!

Grats to the Newegg buyers..looking forward to seeing Sandy Bridge back on the shelves soon.
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post #6 of 23
Thread Starter 
Yeah, I'm very impressed with how Newegg is handling this. I have 4 boards that I need to RMA
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WD VelociRaptor 600GB ASUS OEM DVD 7 x 64 Ulti 2x Acer H233H 
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Priority One
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CPUMotherboardGraphicsRAM
i7 2600k GIGABYTE GA-P67A-UD7 2x EVGA GeForce GTX 580 (Fermi) 1536MB G.SKILL Ripjaws X + Turbulence II Series 16GB 
Hard DriveOptical DriveOSMonitor
WD VelociRaptor 600GB ASUS OEM DVD 7 x 64 Ulti 2x Acer H233H 
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Logitech G15 Corsair 1000HT Corsair 800D Logitech G500 
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post #7 of 23
I've been refreshing newegg all day, they're up to 3 boards listed on their site now. The advanced RMA seems really nice but I'm actually going to change from my asus deluxe to a UD4, so at least they extended the return time so I can just buy the new board and return the ASUS.
post #8 of 23
i can finally get sandy bridge by next month then right now the biostar TP67B+ looks best in features to me but i am waiting
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post #9 of 23
post #10 of 23
Quote:
Originally Posted by Ubeermench View Post
Just wait, it looks like newegg is slowly entering them into their system
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