Overclock.net › Forums › Graphics Cards › Graphics Cards - General › Gigabyte GPU RMA (have you ever returned one?)
New Posts  All Forums:Forum Nav:

Gigabyte GPU RMA (have you ever returned one?)

post #1 of 11
Thread Starter 
I sent my 5870 back for RMA a while ago...
I just got a email back saying they have shipped my card back to me, but they did not say if it was repaired or replaced. It just says they are shipping it back.
Quote:
Dear Valued Customer,

We appreciate you being patient with us.

We have finished testing your GIGABYTE product(s) and it is (they are) being returned back to you.

On the invoice it says under Memo
Quote:
Replacement:4VR587OGD-00-10A / pad lost/Y
Does that mean they are sending a replacement? Anyone know what this means?

thanks
Edited by Nick7269 - 3/3/11 at 12:35am
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
post #2 of 11
yes it is thats the replacement model number
and prolly the reason they replaced it
post #3 of 11
The memo looks like it's a note saying what work was done on the card. It almost sounds like they had to replace a thermal pad or something.
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #4 of 11
I had to do an RMA with them before and its the smoothest RMA ive ever been through. From the time of getting RMA number i received a replacement in 9 days. It looks to me like they are returning your card and the fault ws a missing pad.
    
CPUMotherboardGraphicsRAM
Intel i5 2500k | 4.5Ghz @ uknownV Gigabyte GA-Z68-D3 ASUS EAH6970 | 1000/1300 1.3v 2x2GB Corsair Dominator 1600Mhz 8-8-8 
Hard DriveOSMonitorPower
Samsung Spinpoint F3 500GB Windows 7 Ultimate 64-Bit BenQ G2222HDL + Hanns-G HQ191D Sapphire FirePSU 625w 
Case
GlobalWin YCC-61F1B (Modding planned) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel i5 2500k | 4.5Ghz @ uknownV Gigabyte GA-Z68-D3 ASUS EAH6970 | 1000/1300 1.3v 2x2GB Corsair Dominator 1600Mhz 8-8-8 
Hard DriveOSMonitorPower
Samsung Spinpoint F3 500GB Windows 7 Ultimate 64-Bit BenQ G2222HDL + Hanns-G HQ191D Sapphire FirePSU 625w 
Case
GlobalWin YCC-61F1B (Modding planned) 
  hide details  
Reply
post #5 of 11
Thread Starter 
Interesting, I guess I will have to wait till it gets here next week and see what I get. *Crossing fingers its simply works*
I miss the higher performance that card had over my 5770.
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
post #6 of 11
Gigabyte is really good about rma's actually. I've had to rma a video card and motherboard and both went smoothly.
Ryzen Build
(14 items)
 
Fiance's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 | 3.75ghz @ 1.35v ASUS ROG Strix B350-F ASUS ROG Strix RX 580 8GB *OTW* G.Skill Ripjaws V Series | 2933mhz @ CL16 
Hard DriveHard DriveCoolingOS
SanDisk X400 512GB WD Blue 1TB | Raid 1 Cryorig H7 Quad Lumi W/ MasterFan Pro 120 RGB Windows 10 Pro 
MonitorKeyboardPowerCase
ViewSonic XG2701 Turbot Mechanical Keyboard EVGA SuperNova P2 650w NZXT S340 Elite 
MouseMouse Pad
Razer Deathadder Chroma Glorious PC Gaming Race Pad 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K ASRock Z68 Extreme3 Gen3 MSI HD 7850 Mushkin Ridgeline Series 
Hard DriveHard DriveCoolingOS
Intel 520 Series Western Digital Caviar Black Spire Gemini W/ Xigmatek Purple LED Windows 10 Pro 
MonitorPowerCaseAudio
ViewSonic VX2370SMH-LED Rosewill Capstone 550w BitFenix Neos Window Asus Xonar DG 
  hide details  
Reply
Ryzen Build
(14 items)
 
Fiance's Rig
(12 items)
 
 
CPUMotherboardGraphicsRAM
AMD Ryzen 5 1600 | 3.75ghz @ 1.35v ASUS ROG Strix B350-F ASUS ROG Strix RX 580 8GB *OTW* G.Skill Ripjaws V Series | 2933mhz @ CL16 
Hard DriveHard DriveCoolingOS
SanDisk X400 512GB WD Blue 1TB | Raid 1 Cryorig H7 Quad Lumi W/ MasterFan Pro 120 RGB Windows 10 Pro 
MonitorKeyboardPowerCase
ViewSonic XG2701 Turbot Mechanical Keyboard EVGA SuperNova P2 650w NZXT S340 Elite 
MouseMouse Pad
Razer Deathadder Chroma Glorious PC Gaming Race Pad 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K ASRock Z68 Extreme3 Gen3 MSI HD 7850 Mushkin Ridgeline Series 
Hard DriveHard DriveCoolingOS
Intel 520 Series Western Digital Caviar Black Spire Gemini W/ Xigmatek Purple LED Windows 10 Pro 
MonitorPowerCaseAudio
ViewSonic VX2370SMH-LED Rosewill Capstone 550w BitFenix Neos Window Asus Xonar DG 
  hide details  
Reply
post #7 of 11
I did a RMA with them took about 2 weeks to get back my replacement but it wasn't working properly so i had to do it again. after i sent back to them then they finally replaced the motherboard.
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k ASUS P8P67 PRO Sapphire HD6870 Corsair Vengeance 4x4GB 1600-9-9-9-24-1.5v 
Hard DriveHard DriveOptical DriveOS
Crucial M4 64GB SSD Western Digital Caviar Black 640GB LG DVD 22x Burner Windows 7 Pro 64bit 
MonitorKeyboardPowerCase
Samsung SyncMaster T24 Microsft Siderwinder X6 Corsair AX 750W Corsair 600T 
MouseMouse Pad
Razer Deathadder Razer Speed Control 
  hide details  
Reply
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k ASUS P8P67 PRO Sapphire HD6870 Corsair Vengeance 4x4GB 1600-9-9-9-24-1.5v 
Hard DriveHard DriveOptical DriveOS
Crucial M4 64GB SSD Western Digital Caviar Black 640GB LG DVD 22x Burner Windows 7 Pro 64bit 
MonitorKeyboardPowerCase
Samsung SyncMaster T24 Microsft Siderwinder X6 Corsair AX 750W Corsair 600T 
MouseMouse Pad
Razer Deathadder Razer Speed Control 
  hide details  
Reply
post #8 of 11
Thread Starter 
Quote:
Originally Posted by Behemoth777;12592837 
Gigabyte is really good about rma's actually. I've had to rma a video card and motherboard and both went smoothly.

I did RMA my motherboard also, it was a DOA. I certainly had no issue with that.
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
post #9 of 11
...i sent my UD5 in for RMA on the 14th of feb...Still waiting, No responses from gigabyte and the store i brought the ud5 from has had no reply from gigabyte about the mobo. I ended up buying an Asus Rampage 3 Gene...
I just hope everyone else s experience with gigabyte is better than mine so far.
(Gigabyte Australia)
On a side note, hope your new card performs well.
Clevo P150EM
(12 items)
 
Dell Vostro 1500
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820QM P15xEMx Nvidia GTX 680M Samsung 16GB *4x 4GB @ 1600mhz 
Hard DriveHard DriveOSMonitor
Crucial M4-CT256M4SSD3 ST9750420AS Windows 7 x64 Ultimate 15.6" FHD 1920x1080 LED / LCD 95% Gamut Matte 
MonitorPowerCaseMouse
Samsung SA850T 27" PLS 2560x1440 via DP 180W AC Adapter Clevo P150EM Touchpad 
CPUMotherboardGraphicsRAM
Intel Mobile Core 2 Duo T7500 Dell - WY041 NVIDIA GeForce 8600M GT  Samsung 3GB Total 667mhz 
RAMHard DriveOptical DriveCooling
Samsung  WDScorpio Black WD3200BEKT 320G DVD+RW Yellow Pages 
OSMonitorPowerCase
Windows 7 32Bit Ultimate 15.5" WSXGA+1680x1050 with TrueLife 90W AC Adapter Vostro 1500 
Mouse
Touchpad 
  hide details  
Reply
Clevo P150EM
(12 items)
 
Dell Vostro 1500
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3820QM P15xEMx Nvidia GTX 680M Samsung 16GB *4x 4GB @ 1600mhz 
Hard DriveHard DriveOSMonitor
Crucial M4-CT256M4SSD3 ST9750420AS Windows 7 x64 Ultimate 15.6" FHD 1920x1080 LED / LCD 95% Gamut Matte 
MonitorPowerCaseMouse
Samsung SA850T 27" PLS 2560x1440 via DP 180W AC Adapter Clevo P150EM Touchpad 
CPUMotherboardGraphicsRAM
Intel Mobile Core 2 Duo T7500 Dell - WY041 NVIDIA GeForce 8600M GT  Samsung 3GB Total 667mhz 
RAMHard DriveOptical DriveCooling
Samsung  WDScorpio Black WD3200BEKT 320G DVD+RW Yellow Pages 
OSMonitorPowerCase
Windows 7 32Bit Ultimate 15.5" WSXGA+1680x1050 with TrueLife 90W AC Adapter Vostro 1500 
Mouse
Touchpad 
  hide details  
Reply
post #10 of 11
Thread Starter 
Quote:
Originally Posted by SadistBlinx;12592869 
...i sent my UD5 in for RMA on the 14th of feb...Still waiting, No responses from gigabyte and the store i brought the ud5 from has had no reply from gigabyte about the mobo. I ended up buying an Asus Rampage 3 Gene...
I just hope everyone else s experience with gigabyte is better than mine so far.
(Gigabyte Australia)
On a side note, hope your new card performs well.

Ahhh I hope you received a email confirmation that they received the board! Damn, that is a long time to wait. I'm assuming it is because you are in Aus, but still that is a long time!

thanks
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel i7 3770k @ 4.5ghz GIGABYTE GA-Z77X-UD5H Zotac 1080 gtx Samsung  
Hard DriveOSMonitorPower
Samsung 500gb SSD M$ 10 Asus ROG PG348Q Corsair 
Case
Case Labs 
CPUMotherboardGraphicsRAM
QX9650 EP45-UD3P Gygabyte XFX 5770 4x1gb Gskill  
Hard DriveOSMonitorKeyboard
Raptor Raid 0 Vista 64bit Samsung 2494 G15 v1 
PowerCaseMouse
Corsair Case Labs MX518 
CPUMotherboardRAMHard Drive
Intel i5 3570k Gigabyte H77N-Wifi GSkill 2x2gb Crucial M4 256gb 
Hard DriveOptical DriveCoolingOS
4x2tb raid Blu-ray Corsair H90 W7 Home Premium 
CaseMouseAudioAudio
Case Labs S3 Mercury Logitech MX Performance Audio Engine 5 Dayton Sub-120 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Graphics Cards - General
Overclock.net › Forums › Graphics Cards › Graphics Cards - General › Gigabyte GPU RMA (have you ever returned one?)