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RMA'd 4890

post #1 of 17
Thread Starter 
I RMA'd one of my XFX 4890 XXX, they're offering me a 5770 in return. Now, not only does that screw over my Crossfire setup, isn't that a card that performs what, 20% less than my 4890?

Card they're offering is Gigabyte GV R577SO-1GD. So also factory overclocked to 900mhz, just like my 4890's.

I'm a bit wary of what I can ask for, though I see plenty of people here getting something much more powerful than what they had before. And I never even changed the voltages on either cards. They were both reference models, ran under Mushashi's for just over 2 years, and have always been in a Crossfire setup.

What do I do?

EDIT: It's the reseller handling the RMA, not sure if that is conform with what they do in the US btw. But I can definitely give that (that portrayed in the two posts below) a try (and I will) thank you.
Edited by MasterFire - 3/3/11 at 7:33am
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post #2 of 17
Tell them that you want to trade in your other 4890 and get something equivalent, 58XX series, ect. - since the other one is an XFX it shouldn't be a problem, and let them know that you have a crossfire setup and getting a different card is unacceptable.
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post #3 of 17
Do not accept that. 5830's+ and tell them u need to send in your other card also.
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post #4 of 17
Thread Starter 
It's the reseller handling the RMA, not sure if that is conform with what they do in the US btw. But I can definitely give that a try (and I will) thank you.
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post #5 of 17
I would say it is more like 10% difference.

Still see if you can get something like a. 5830
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post #6 of 17
Thread Starter 
I have sent an email back making a case for sending the other card back as well in return for something that gives the same performance as two 4890's in crossfire.

I included links the following links



Showing the GTX480 outperforms the GTX295 by 2%, whereas two 4890's outperform it by 9%.
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post #7 of 17
Thread Starter 
Poubledost

They sent me back that if the other card isn't broken they can't take it back. But they can give me store credit for the card that they suggested. 135,- is more than any second hand XFX 4890 goes for, and it doesn't feature the Mushashi so I would be able to sell that too.

Seems like a good deal, I could throw up the other card for 100~ish and buy a GTX470 or GTX560.
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post #8 of 17
Quote:
Originally Posted by MasterFire View Post
Poubledost

They sent me back that if the other card isn't broken they can't take it back. But they can give me store credit for the card that they suggested. 135,- is more than any second hand XFX 4890 goes for, and it doesn't feature the Mushashi so I would be able to sell that too.

Seems like a good deal, I could throw up the other card for 100~ish and buy a GTX470 or GTX560.
huhh? all gpu manufactures have always allowed you to send in your 2nd card for xfire/sli and rma both of them even if one isnt broken when they cant rma your card with same gpu. defeats the purpose of running sli/crossfire. ask to speak to a supervisor.
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post #9 of 17
Quote:
Originally Posted by Blue Destroyer View Post
huhh? all gpu manufactures have always allowed you to send in your 2nd card for xfire/sli and rma both of them even if one isnt broken when they cant rma your card with same gpu. defeats the purpose of running sli/crossfire. ask to speak to a supervisor.
he is doing this through a retailer, not a maunfacturer
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post #10 of 17
Thread Starter 
I had contacted XFX about the 4890 earlier, they had told me to go to the reseller. I have contacted them again to see what they have to say about my case.

Not exactly fair to be screwed over just because I don't live in the North American hemisphere.
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