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Message from Gigabyte About Replacement Boards

post #1 of 24
Thread Starter 
I received this notice from Gigabyte.

Dear Customer,

We have good news for all of those that are affected by the Intel 6 series motherboards recent issue. New replacement 6 series motherboard that is based on the new B3 stepping chipset is now being shipped and replacements will be available shortly for affected owners. To expedite the replacement process please help us fill out the following information to begin the process.


*Company or Name:
Contact:
*Address 1:
Address 2:
*City:
*State:
*Zip Code:
*Telephone:
Ext:
*Email:
*Model:GA-P67A-UD7
*Serial Number:



GIGABYTE offers 2 options for replacement, please select one of the following:

[ ]Standard replacementGIGABYTE will provide both way shipping. User will receive a UPS label to return the affected motherboard first; upon receipt of the affected board a replacement will be processed and shipped.

[ ]Advanced replacementA valid credit card number is required and a deposit equal to the retail value of the model requested will be charged before the replacement is shipped. User then return the affected motherboard by a UPS label prepared by GIGABYE; upon receipt of the affected item, a full refund of the deposit will be processed.
**If this option is chosen, a separate advanced replacement request form will be sent to your email**






Customer Service Center
GIGABYTE TECHNOLOGY
TEL: 1-626-854-9338 op. 4
FAX: 1-626-854-9326
EMAIL: services@gigabyte-usa.com
WEBSITE: www.gigabyte.us
RMA: http://rma.gigabyte.us
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
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post #2 of 24
u just beat me to it
The Raven
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7-2600K Gigabyte GA-P67A-UD5-B3 EVGA GTX 570 SC EVGA GTX 570 SC 
RAMHard DriveOptical DriveCooling
16GB G.SKILL Ripjaws X 1866 Samsung 840 Pro  iHAS324 - Lite-On DVD-RW Noctua NH-D14 
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Windows 10 ASUS VN248 ASUS VN248 Logitech G510 
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The Raven
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CPUMotherboardGraphicsGraphics
i7-2600K Gigabyte GA-P67A-UD5-B3 EVGA GTX 570 SC EVGA GTX 570 SC 
RAMHard DriveOptical DriveCooling
16GB G.SKILL Ripjaws X 1866 Samsung 840 Pro  iHAS324 - Lite-On DVD-RW Noctua NH-D14 
OSMonitorMonitorKeyboard
Windows 10 ASUS VN248 ASUS VN248 Logitech G510 
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XFX 850W BE SILVERSTONE RV02B-EW Logitech MX518 
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post #3 of 24
I guess this is for those who won't be RMAing thru newegg, microcenter, etc.
Midi Station
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Intel Xeon W3530 @ 2.80Ghz NVIDIA Quadro FX 580 WD Caviar Blue 320GB Windows 7 Professional 64-bit 
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Midi Station
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post #4 of 24
Thread Starter 
Quote:
Originally Posted by drka0tic View Post
I guess this is for those who won't be RMAing thru newegg, microcenter, etc.
Right. I bought from Provantage and they have not gotten back to me for weeks so I will just go through Gigabyte.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
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Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
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post #5 of 24
i just got this email but i think i will stick with RMA through newegg since there warehouse board originally came from is really close and shipping is fast.
Daily Driver
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Intel I7 6700k ASUS Hero VIII EVGA GTX 980 TI Corsair Ballistx Sport DDR4 16GB 
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Daily Driver
(10 items)
 
  
CPUMotherboardGraphicsRAM
Intel I7 6700k ASUS Hero VIII EVGA GTX 980 TI Corsair Ballistx Sport DDR4 16GB 
Hard DriveCoolingOSMonitor
Samsung 250GB SSD Custom Water loop Windows 10 enterprise XB270UH 
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EVGA G2 750w Thermaltake Core P5 
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post #6 of 24
Quote:
Originally Posted by Kent10 View Post
Right. I bought from Provantage and they have not gotten back to me for weeks so I will just go through Gigabyte.
Provantage won't do **** except refund you, which means u have to pay for the shipping back then buy a new one.

Gigabyte under the advanced option will send u a new one with your CC and refund once they receive. So u either pay for the shipping dealing with Provantage or no shipping cost with GA directly.

I am kind of turned off from Provantage about this process now.

*Edit and to top it off the only way I found this out was by placing a call directly to them.
The Raven
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7-2600K Gigabyte GA-P67A-UD5-B3 EVGA GTX 570 SC EVGA GTX 570 SC 
RAMHard DriveOptical DriveCooling
16GB G.SKILL Ripjaws X 1866 Samsung 840 Pro  iHAS324 - Lite-On DVD-RW Noctua NH-D14 
OSMonitorMonitorKeyboard
Windows 10 ASUS VN248 ASUS VN248 Logitech G510 
PowerCaseMouse
XFX 850W BE SILVERSTONE RV02B-EW Logitech MX518 
  hide details  
Reply
The Raven
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7-2600K Gigabyte GA-P67A-UD5-B3 EVGA GTX 570 SC EVGA GTX 570 SC 
RAMHard DriveOptical DriveCooling
16GB G.SKILL Ripjaws X 1866 Samsung 840 Pro  iHAS324 - Lite-On DVD-RW Noctua NH-D14 
OSMonitorMonitorKeyboard
Windows 10 ASUS VN248 ASUS VN248 Logitech G510 
PowerCaseMouse
XFX 850W BE SILVERSTONE RV02B-EW Logitech MX518 
  hide details  
Reply
post #7 of 24
Sounds good. Newegg has been providing updates so I will be waiting for them. Cant wait to get this sorted out and finally get my build wrapped up.
Midi Station
(14 items)
 
   
CPUGraphicsHard DriveOS
Intel Xeon W3530 @ 2.80Ghz NVIDIA Quadro FX 580 WD Caviar Blue 320GB Windows 7 Professional 64-bit 
Monitor
Dell 2005FPW x 2 
  hide details  
Reply
Midi Station
(14 items)
 
   
CPUGraphicsHard DriveOS
Intel Xeon W3530 @ 2.80Ghz NVIDIA Quadro FX 580 WD Caviar Blue 320GB Windows 7 Professional 64-bit 
Monitor
Dell 2005FPW x 2 
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Reply
post #8 of 24
Thread Starter 
Quote:
Originally Posted by bratas View Post
Provantage won't do **** except refund you, which means u have to pay for the shipping back then buy a new one.

Gigabyte under the advanced option will send u a new one with your CC and refund once they receive. So u either pay for the shipping dealing with Provantage or no shipping cost with GA directly.

I am kind of turned off from Provantage about this process now.

*Edit and to top it off the only way I found this out was by placing a call directly to them.
That is why I am just going to do the advanced option with Gigabyte. It won't cost me anything and I can return the board at my leisure. I hope they will give us ample time to return it.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i-7-2600K at 4701 MHz Gigabyte P67A-UD7-B3 MSI N460GTX Cyclone 768D5/OC G.Skill Ripjaws 2X4GB DDR3 2000 
Hard DriveOSPowerCase
Intel 120GB X25-M G2 SSD | Hitachi 3TB 7K3000 Windows 7 Ultimate 64 Bit Corsair AX850 Cooler Master HAF X 
  hide details  
Reply
post #9 of 24
I have not gotten an Email yet! Filled out the Swap form on Tuesday and sent it to them.

Always the last one! Story of my life!
The Machine
(14 items)
 
  
CPUMotherboardGraphicsRAM
I7-3930K @ 4.7Ghz 1.34v ASUS X79 Sabertooth  MSI GTX 780 G-Skill Snipers 1900 mhz 16gb 
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Crucial M4 64Gb boot, WD Caviar Black 1TB LG Blue-ray Noctua NH-D14 2011(Yate Loon -P14-Yate Loon) Windows 7 Ultimate 64bit 
MonitorPowerCase
Acer HN274H 1080P 120Hz Corsair HX850 CM HAF 912 (Modded) 
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The Machine
(14 items)
 
  
CPUMotherboardGraphicsRAM
I7-3930K @ 4.7Ghz 1.34v ASUS X79 Sabertooth  MSI GTX 780 G-Skill Snipers 1900 mhz 16gb 
Hard DriveOptical DriveCoolingOS
Crucial M4 64Gb boot, WD Caviar Black 1TB LG Blue-ray Noctua NH-D14 2011(Yate Loon -P14-Yate Loon) Windows 7 Ultimate 64bit 
MonitorPowerCase
Acer HN274H 1080P 120Hz Corsair HX850 CM HAF 912 (Modded) 
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post #10 of 24
Just got a UPS label and cross shipment form from them.
Monster
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600K Z77MA-G45 GTX 580 G.Skill Ripjaws 1600 4x4GB 
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Vertex 4 ASUS VE276Q CM Storm Quickfire Cherry Red MX AX 860i 
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Monster
(13 items)
 
  
CPUMotherboardGraphicsRAM
2600K Z77MA-G45 GTX 580 G.Skill Ripjaws 1600 4x4GB 
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Vertex 4 ASUS VE276Q CM Storm Quickfire Cherry Red MX AX 860i 
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